I regret to say that my experience at this restaurant was far from what I had anticipated. AS SOMEONE VISITING FROM OUT OF TOWN, I called ahead to inquire about the sourcing of the chicken and beef, and I was met with a helpful response. However, when I arrived in person and politely asked about the origin of the salami, I WAS TAKEN ABACK by the staff member's reaction.
Initially, she mentioned Saputo, then corrected herself to Solomaz, which was perfectly acceptable. However, when I sought a bit more clarity on the matter, the TONE SHIFTED DRAMATICALLY. The staff member became visibly upset, raised her voice, and began to chastise me for asking. I was simply inquiring out of curiosity—not questioning the halal authenticity of the food—yet her response felt unnecessarily HARSH and, FRANKLY, UNWARRANTED.
It's important to understand that the halal food industry has grown significantly in recent years, and with that growth has come an INCREASE IN FRAUDULENT CLAIMS. Given this, it's only natural for some customers to ask more detailed questions about the sourcing of products. In this context, I believe a more courteous and patient response would have been more appropriate. After all, TRANSPARENCY is key for businesses, especially in an industry as important as halal, where trust is paramount.
Sadly, the interaction left me FEELING UNWELCOME and UNCOMFORTABLE. I ended up LEAVING AFTER JUST ONE BITE, as the mood was irrevocably soured. I’ve always believed that a guest should be treated with the utmost respect, and this experience was quite the opposite.
In my opinion, when a customer asks for specifics—especially about something as important as halal certification—it should be seen as an opportunity to build trust, not to create conflict. A more measured and gracious approach would have certainly been more in line with the hospitality one expects in any reputable establishment.
If you take the time to read through previous reviews, you'll notice a recurring theme regarding an issue with customer interactions, which seems to stem from a lack of professionalism and patience.
I hope that this feedback is taken constructively, as I genuinely believe this could be a lovely place with a more thoughtful approach to customer service.
Food was excellent.
Atmosphere: 1
Food: 5
Service: 1
Waseem Mirza
Excellent food and very friendly staff. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Lamb
Adrian C.
Tried and true place. Best Turkish pizza. Hot and fresh - you won’t regret coming here! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach and Feta Cheese Pide
Bug
excellent service, friendly staff and a great taste, we definitely recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Karisik, Roasted Lamb
Romain b
Delicious Pide, great flavor, love the sides of onions, Parsley, pickles chilis...my favourite is N10, with lamb.
N Hemmati
Best pide in
Atmosphere: 5
Food: 5
Service: 5
ibrahim TANRITANIR
Turkish pides lacked salt and were quite tasteless. Additionally, the employees seemed very upset, which affected the overall atmosphere negatively.
Food: 3
Service: 1
Azeem Lakdawalla
This place is a staple in the neighborhood and in my life! Excellent delicious pide.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Spinach and Cheese Pizza, Lahmacun
Local mom and pop serving delicious pides. Order well before closing since they do closing depending on mood/ orders coming in or not
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Turkish Sausage
Musa Çiçek
The pita is really nice
Atmosphere: 5
Food: 5
Service: 5
Mio Miyake-Muyoboke
Everything here is delicious, I don’t do food reviews but please please go here keep this place running for years to come I just wish there were locations closer to when I live
Atmosphere: 5
Food: 5
Service: 5
Peter The Great
Love those Pides
Daniel Zein
Great pizza with amazing service. Price is very reasonable and the pizza is great. Only complaint is that the wait time is a bit long. The people there are great
Pide is delicious, so is garlic dipping sauce.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Lahmacun
I regret to say that my experience at this restaurant was far from what I had anticipated. AS SOMEONE VISITING FROM OUT OF TOWN, I called ahead to inquire about the sourcing of the chicken and beef, and I was met with a helpful response. However, when I arrived in person and politely asked about the origin of the salami, I WAS TAKEN ABACK by the staff member's reaction.
Initially, she mentioned Saputo, then corrected herself to Solomaz, which was perfectly acceptable. However, when I sought a bit more clarity on the matter, the TONE SHIFTED DRAMATICALLY. The staff member became visibly upset, raised her voice, and began to chastise me for asking. I was simply inquiring out of curiosity—not questioning the halal authenticity of the food—yet her response felt unnecessarily HARSH and, FRANKLY, UNWARRANTED.
It's important to understand that the halal food industry has grown significantly in recent years, and with that growth has come an INCREASE IN FRAUDULENT CLAIMS. Given this, it's only natural for some customers to ask more detailed questions about the sourcing of products. In this context, I believe a more courteous and patient response would have been more appropriate. After all, TRANSPARENCY is key for businesses, especially in an industry as important as halal, where trust is paramount.
Sadly, the interaction left me FEELING UNWELCOME and UNCOMFORTABLE. I ended up LEAVING AFTER JUST ONE BITE, as the mood was irrevocably soured. I’ve always believed that a guest should be treated with the utmost respect, and this experience was quite the opposite.
In my opinion, when a customer asks for specifics—especially about something as important as halal certification—it should be seen as an opportunity to build trust, not to create conflict. A more measured and gracious approach would have certainly been more in line with the hospitality one expects in any reputable establishment.
If you take the time to read through previous reviews, you'll notice a recurring theme regarding an issue with customer interactions, which seems to stem from a lack of professionalism and patience.
I hope that this feedback is taken constructively, as I genuinely believe this could be a lovely place with a more thoughtful approach to customer service.
Food was excellent.
Atmosphere: 1
Food: 5
Service: 1
Excellent food and very friendly staff. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Lamb
Tried and true place. Best Turkish pizza. Hot and fresh - you won’t regret coming here! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach and Feta Cheese Pide
excellent service, friendly staff and a great taste, we definitely recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Karisik, Roasted Lamb
Delicious Pide, great flavor, love the sides of onions, Parsley, pickles chilis...my favourite is N10, with lamb.
Best pide in
Atmosphere: 5
Food: 5
Service: 5
Turkish pides lacked salt and were quite tasteless. Additionally, the employees seemed very upset, which affected the overall atmosphere negatively.
Food: 3
Service: 1
This place is a staple in the neighborhood and in my life! Excellent delicious pide.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Spinach and Cheese Pizza, Lahmacun
Wow fresh yummmmmm
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Local mom and pop serving delicious pides. Order well before closing since they do closing depending on mood/ orders coming in or not
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Turkish Sausage
The pita is really nice
Atmosphere: 5
Food: 5
Service: 5
Everything here is delicious, I don’t do food reviews but please please go here keep this place running for years to come I just wish there were locations closer to when I live
Atmosphere: 5
Food: 5
Service: 5
Love those Pides
Great pizza with amazing service. Price is very reasonable and the pizza is great. Only complaint is that the wait time is a bit long. The people there are great
Atmosphere: 5
Food: 5
Service: 4
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