Popeyes Louisiana Kitchen

Yum ..

Atmosphere: 5

Food: 5

Service: 5

Friendly staff each time i visit

Atmosphere: 4

Food: 5

Service: 5

Smriti and Dan the manager are amazing always have a smile and make things convenient easy and quick!

Atmosphere: 5

Food: 4

Service: 5

Store 13409 was extremely helpful as I came in 10:45 pm ( 15 minutes to closing) and Shaista was very patient, compassionate and generous. Highly recommend this location with lovely people

Atmosphere: 5

Food: 5

Service: 5

Ordered a 5 piece tender combo today via mobile order. Manager confirmed and put my order together herself. Came home and opened to 3 tenders. Inexcusable. Second time this has happened where food is missing. But to have it happen in front of my own eyes by the manager is shameful. Will be reporting higher up.

Update: called manager and she started to blame her employees. Don’t shop here or work here. Bad management.

Atmosphere: 1

Food: 1

Service: 1

Another spot which is killin this franchise. Got a take out today and ended up getting dried up stale fried chicken. Such a bummer. Had to throw everything out.

Atmosphere: 3

Food: 1

Service: 3

Hello,

I am writing to express my disappointment with an experience at your Popeyes location at 2261 Islington Ave, Etobicoke, ON.

When I visited the store, I needed to use the washroom, which had a code lock. I asked an employee for the code, and they told me the washroom is only for customers. My concern is: how can an employee know I am not a customer at that moment? I might have been planning to order after using the washroom. Denying access based on assumption is neither fair nor professional.

The cost of restroom use is minimal — a few cents at most — but refusing access risks losing customers who may spend $10 or more. I even visited the restaurant next door, which was nearly empty, and they immediately allowed me to use the washroom. This demonstrates how simple, courteous customer service works.

Employees come and go, but customers can stay loyal for life. This raises the question: is your priority your employees, your rules, or your customers? I am in the customer service industry myself, and I know the importance of going beyond limits to make customers feel valued. Perhaps Popeyes has overlooked this principle.

This was going to be my first visit to Popeyes, but I will not return. I will go to Tim Hortons or McDonald’s instead, as they clearly value customers over minor costs. I also will never promote Popeyes to anyone around me and will actively discourage others from going there.

I hope Popeyes reviews its policy and trains employees to handle such situations with courtesy and understanding. Customers — existing and potential — deserve to feel welcomed, not turned away.

Atmosphere: 1

Service: 1

Great service and fresh food .So good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Signature Chicken Combo

Very bad service they always give ur order wrong this is second time I didn't get my order right I order frise they charge and give wrong order soo if u order from here check ur order proper soo place very very bad service

Atmosphere: 1

Food: 2

Service: 1

Good service highly recommended 👌

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken

Excellent service great staff. Shaista and Raman. Food is always fresh.

Atmosphere: 5

Food: 5

Service: 5

i dont usually take reviews. Food was amazing, staff are frendly but lettuce is kinda old. I’m a bit disppointed. I hope next time Veggies are fresh. Thank you.

Freshness of chicken is extreme

Food: 5

Chicken was fried few hours before serving and full of oil.

Is time for this place to have a visit for the HEALTHY INSPECTOR, they you same gloves for everything, smells like the oil the oil they are using is very old , empty place and cold sandwiches, never again...