Wonderful experience needing some late night eats and excellent customer service
Chukwumerije aspires
I really enjoyed the service of the two guys service rep. that just attended to me, they are positive, friendly and always smiles on their face.
Atmosphere: 5
Food: 5
Service: 5
F X
Last month and this month got the same male employee taking orders. Problem is he take like 10 walk in customers orders before serving one order out, making customers wait longer than were supposed to. This location is always understaffed.
Atmosphere: 1
Food: 2
Service: 1
T C
Popeye's has been my favorite for fried chicken for a long time until this visit a week ago. My onion rings were gross. The coating was thick, soft and greasy. The coating on the chicken also has different texture from it used to be. Barely crispy and tasted stale and refried. Now it's more like KFC's. That was the worst Popeye's I have ever had. It was actually worst than KFC. The prices are like eating at restaurants now. Definitely not worth poor quality. I wont be going to this location again and may try another location and hope it's not the same. #worstpopeyeslocationever
Atmosphere: 3
Food: 1
Service: 3
Roshan Bist
Trash. They dont value your time.
Chris Malit
They gave me 2 small drumsticks and 1 medium thigh during the Thursday special. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Redbow Toulouse
Had some bad chicken that came right back up the quality has really gone down here
Atmosphere: 1
Food: 1
Service: 3
Kevin L
I was really tired and not in a good mood today, so I went to Popeyes to get some fried food. After picking up my order and getting everything set up at home, I was shocked to find out that they got my order wrong. I ordered popcorn shrimp, but when I took a bite, it turned out to be cauliflower. I had to call them, then take the cauliflower back to the store to exchange it for my popcorn shrimp. In the end, I felt even more exhausted and in a worse mood. So unprofessional…
Atmosphere: 1
Food: 1
Service: 1
Donivinn August Zane
Wait times are always 15+ minutes.
Atmosphere: 1
Food: 1
Service: 1
Shayan Ahmad
The staff at this location were very unprofessional. The attendant was distracted on a personal call and initially claimed the washroom wasn’t working, only to later hand me the key. On top of that, employees were eating from trays in front of customers. Very disappointing experience!
Seems like the store is trying to save on gravy and cheese, ordered a poutine but very small amount of cheese and gravy, very different than Popeyes anywhere else
Parvez Hosaain
The behavior of the employees is very bad.
Atmosphere: 1
Food: 1
Service: 1
Parvez Hossain
Stuff behavior is not so good.
Vegetarian options: Stuff behavior is not so good.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Candy Cane
Disappointing Experience with Rotten Chicken and Poor Customer Service
I recently had a very unpleasant experience with the chicken I ordered from this location. Upon opening the box, I noticed a strong, rotten smell coming from the chicken. Concerned about the quality and safety, I returned it to the front staff. The employee smelled it and agreed it was bad, offering to change only the chicken.
However, when I requested that the entire meal be replaced, since the chicken was mixed with the fries and onion rings, the employee refused. I explained that I wasn’t comfortable keeping the meal in its current state, but he insisted I simply remove the rotten chicken and eat the rest. I stood firm, stating that I expected the entire meal to be replaced. After some back-and-forth, he reluctantly agreed to replace just the chicken.
I want to emphasize that serving rotten chicken is a serious concern, not just for the quality of the meal but for potential food poisoning. I was worried about health risks, and I feel this situation could have been handled with more care and urgency.
While I appreciate the eventual replacement of the chicken, I believe this situation could have been resolved much more efficiently with better customer service. Your staff should be properly trained to handle such issues with professionalism and empathy, especially when food safety is involved. Additionally, I recommend avoiding reheating or recooking your chicken to prevent such situations from happening.
I hope you take this feedback seriously and work to improve both the quality of your food and the professionalism of your staff. Thank you.
Wonderful experience needing some late night eats and excellent customer service
I really enjoyed the service of the two guys service rep. that just attended to me, they are positive, friendly and always smiles on their face.
Atmosphere: 5
Food: 5
Service: 5
Last month and this month got the same male employee taking orders. Problem is he take like 10 walk in customers orders before serving one order out, making customers wait longer than were supposed to. This location is always understaffed.
Atmosphere: 1
Food: 2
Service: 1
Popeye's has been my favorite for fried chicken for a long time until this visit a week ago. My onion rings were gross. The coating was thick, soft and greasy. The coating on the chicken also has different texture from it used to be. Barely crispy and tasted stale and refried. Now it's more like KFC's. That was the worst Popeye's I have ever had. It was actually worst than KFC. The prices are like eating at restaurants now. Definitely not worth poor quality. I wont be going to this location again and may try another location and hope it's not the same.
#worstpopeyeslocationever
Atmosphere: 3
Food: 1
Service: 3
Trash. They dont value your time.
They gave me 2 small drumsticks and 1 medium thigh during the Thursday special. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Had some bad chicken that came right back up the quality has really gone down here
Atmosphere: 1
Food: 1
Service: 3
I was really tired and not in a good mood today, so I went to Popeyes to get some fried food. After picking up my order and getting everything set up at home, I was shocked to find out that they got my order wrong. I ordered popcorn shrimp, but when I took a bite, it turned out to be cauliflower. I had to call them, then take the cauliflower back to the store to exchange it for my popcorn shrimp. In the end, I felt even more exhausted and in a worse mood. So unprofessional…
Atmosphere: 1
Food: 1
Service: 1
Wait times are always 15+ minutes.
Atmosphere: 1
Food: 1
Service: 1
The staff at this location were very unprofessional. The attendant was distracted on a personal call and initially claimed the washroom wasn’t working, only to later hand me the key. On top of that, employees were eating from trays in front of customers. Very disappointing experience!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worker is not working properly
Atmosphere: 1
Food: 1
Service: 1
Seems like the store is trying to save on gravy and cheese, ordered a poutine but very small amount of cheese and gravy, very different than Popeyes anywhere else
The behavior of the employees is very bad.
Atmosphere: 1
Food: 1
Service: 1
Stuff behavior is not so good.
Vegetarian options: Stuff behavior is not so good.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Disappointing Experience with Rotten Chicken and Poor Customer Service
I recently had a very unpleasant experience with the chicken I ordered from this location. Upon opening the box, I noticed a strong, rotten smell coming from the chicken. Concerned about the quality and safety, I returned it to the front staff. The employee smelled it and agreed it was bad, offering to change only the chicken.
However, when I requested that the entire meal be replaced, since the chicken was mixed with the fries and onion rings, the employee refused. I explained that I wasn’t comfortable keeping the meal in its current state, but he insisted I simply remove the rotten chicken and eat the rest. I stood firm, stating that I expected the entire meal to be replaced. After some back-and-forth, he reluctantly agreed to replace just the chicken.
I want to emphasize that serving rotten chicken is a serious concern, not just for the quality of the meal but for potential food poisoning. I was worried about health risks, and I feel this situation could have been handled with more care and urgency.
While I appreciate the eventual replacement of the chicken, I believe this situation could have been resolved much more efficiently with better customer service. Your staff should be properly trained to handle such issues with professionalism and empathy, especially when food safety is involved. Additionally, I recommend avoiding reheating or recooking your chicken to prevent such situations from happening.
I hope you take this feedback seriously and work to improve both the quality of your food and the professionalism of your staff. Thank you.
Loading...