Im gonna get diabetes. Also this isn’t worth Starbucks
Atmosphere: 2
Food: 3
Service: 4
Robert Andrade
As with every SC on campus, they are fantastic
Molly Moskins
Excellent service from all three of the ladies working here. In particular id like to shout out the one with dyed hair for making excellent matcha lattes. She deserves a raise fr ?????Edit:They fired her so my rating for this place is now two stars?
Atmosphere: 1
Food: 2
Service: 3
ChasingTheRabbit
Let me begin by saying I love Second Cup. This particular location is horrible and it’s 100% related to the owner Marve: I have been going to this location for years but recently the new owner has made going there a horrible experience. Two issues occurred here spurred me to write this review. The first incident happened on a Sunday in October 2022. Unplaced a mobile order and when I went to pick it up it didn’t have enough milk. So I simply asked if I could have a little bit of milk on the side and the owner literally yelled at me for placing a mobile order instead of ordering at the counter. I let that one pass because it was a very busy day and he was all alone. Today I ordered a medium Paradiso Dark. I order this coffee regularly at Second Cup and it’s my favourite but this particular batch was way too strong indicating the water to ground ratio was off. I couldn’t drink it. I went back to the counter to exchange it for a different one and he gave me such a hard time and argued that he made it the right way even though the only thing I said was it was too strong and I couldn’t drink it. I wasn’t asking for my money back, I was just asking for a pour of a different coffee type. In the end because he kept arguing and berating me I said, if it’s simpler I’ll just get a refund. He opened the till and tossed the money at me. I told him that this was pretty bad customer service and he wrote his name on a piece of paper and told me I could call Second Cup customer service and complain but that there was nothing they could do because it was his store. Who does that? Who acts in that manner when a customer simply wants to exchange their coffee because there was a quality issue? I spend $50-$70/month at Second Cup but I will never return to this location ever again. The staff is great but the owner is terrible and he should never be behind the counter serving people. If you choose to stop here, my advice is that if the owner is working don’t just walk away….run!!!
lilianlucastrips
The employee was very kind and sweet. The coffee was good and the wifi awesome. I would come back, for sure.
Love going here for coffee!
Not open 24 hrs as advertised
Im gonna get diabetes. Also this isn’t worth Starbucks
Atmosphere: 2
Food: 3
Service: 4
As with every SC on campus, they are fantastic
Excellent service from all three of the ladies working here. In particular id like to shout out the one with dyed hair for making excellent matcha lattes. She deserves a raise fr ?????Edit:They fired her so my rating for this place is now two stars?
Atmosphere: 1
Food: 2
Service: 3
Let me begin by saying I love Second Cup. This particular location is horrible and it’s 100% related to the owner Marve: I have been going to this location for years but recently the new owner has made going there a horrible experience. Two issues occurred here spurred me to write this review. The first incident happened on a Sunday in October 2022. Unplaced a mobile order and when I went to pick it up it didn’t have enough milk. So I simply asked if I could have a little bit of milk on the side and the owner literally yelled at me for placing a mobile order instead of ordering at the counter. I let that one pass because it was a very busy day and he was all alone. Today I ordered a medium Paradiso Dark. I order this coffee regularly at Second Cup and it’s my favourite but this particular batch was way too strong indicating the water to ground ratio was off. I couldn’t drink it. I went back to the counter to exchange it for a different one and he gave me such a hard time and argued that he made it the right way even though the only thing I said was it was too strong and I couldn’t drink it. I wasn’t asking for my money back, I was just asking for a pour of a different coffee type. In the end because he kept arguing and berating me I said, if it’s simpler I’ll just get a refund. He opened the till and tossed the money at me. I told him that this was pretty bad customer service and he wrote his name on a piece of paper and told me I could call Second Cup customer service and complain but that there was nothing they could do because it was his store. Who does that? Who acts in that manner when a customer simply wants to exchange their coffee because there was a quality issue? I spend $50-$70/month at Second Cup but I will never return to this location ever again. The staff is great but the owner is terrible and he should never be behind the counter serving people. If you choose to stop here, my advice is that if the owner is working don’t just walk away….run!!!
The employee was very kind and sweet. The coffee was good and the wifi awesome. I would come back, for sure.
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