Payment Issues and Service Below the Expectations of a Place of This Category
I would like to share the experience of a close friend at this restaurant, as it has made me reconsider visiting it myself. When one invests time and resources in a place with such a reputation, high standards in service and issue management are naturally expected. Unfortunately, this was not the case.
My friend encountered a problem when paying the bill: the terminal indicated the transaction as “incomplete,” so, following the cashier's suggestion, he used a second card. Later, upon reviewing his bank transactions, he confirmed that both payments had been processed successfully.
The next day, he returned to the restaurant with the intention of resolving the matter in a respectful manner. What truly concerns me as a potential customer is how he was treated: the person who assisted him was dismissive, unwilling to address his case, and refused to check their system to confirm the charges, despite him providing clear evidence from his banking app.
I fully understand that technical problems can occur, even at the finest establishments. However, what is truly disappointing is the lack of attentiveness and professionalism in handling such situations. One expects a restaurant of this caliber to stand out not only for its culinary offerings but also for its impeccable service and ability to manage challenges with grace and empathy.
When we choose places of this level, we do so with the expectation that the experience will be flawless from start to finish. Incidents like this, however, raise doubts and undermine the trust I would be willing to place in such a venue. I sincerely hope that this feedback is taken as an opportunity to strengthen processes and elevate service quality, as those of us who frequent establishments of this category seek precisely that: excellence without exceptions.
Payment problems and service below expectations of a place of this category
I would like to share a close friend's experience at this restaurant, as it led me to think seriously before deciding whether to visit it personally. When you invest time and resources in a place with such a reputation, it is natural to expect high standards, both in service and in handling unexpected events. Unfortunately, this was not the case.
My friend encountered a problem when paying: the terminal indicated that the transaction was “not completed” and, following the cashier's advice, he used a second card. Later, checking with his bank, he confirmed that both transactions had been processed successfully.
The next day he returned to the restaurant with the intention of resolving the matter in a respectful manner. What concerns me as a future client is the treatment he received: the person who assisted him was unhelpful, ignored his case and refused to check the system to confirm the charges, despite providing clear evidence from his banking app.
I completely understand that technical problems can happen, even in the best venues. However, what is disappointing is the lack of attention and professionalism in handling them. From a restaurant of this category we expect not only culinary excellence, but also impeccable service and the ability to face difficulties with grace and empathy.
When we choose places of this caliber, we do so because we trust that the experience, from start to finish, will be flawless. Episodes like this, however, raise doubts and undermine the trust that I would be willing to place in such a place. I sincerely hope that this feedback will be welcomed as an opportunity to strengthen processes and improve the quality of service, because those who choose venues of this caliber are looking for exactly this: uncompromising excellence.
Atmosphere: 1
Food: 1
Service: 1
vitoria carolina
I told my friend about this place and they double charged him and did not refunded even when he showed proof, very sad cause I really liked this place. I will not be back anytime soon or might never come back, very very bad CUSTOMER SERVICE.
Atmosphere: 1
Food: 2
Service: 1
David Ft
Problem with payment and customer service
I visited this restaurant with high expectations, both for its reputation and the recommendations received. However, my experience fell short due to an issue with the payment and, more importantly, the way it was handled afterwards.
At the time of payment, the terminal had connection problems and reported the transaction as "not completed". Based on this information, the cashier suggested using another card, which I did. Later, after checking my bank records and confirming with my bank, I was informed that both transactions had been processed successfully.
The next day, I returned to the restaurant to look for a solution and talk to the manager. My intention was to resolve the matter in a cordial manner, but I was surprised by the lack of availability of the person who assisted me. Not only did it ignore my report, but it also refused to check the system to verify the charge, even though it was clearly visible in my banking app.
I understand that technical issues can happen, but what really disappointed me was the lack of empathy and courtesy in the service. I believe a restaurant of this caliber should prioritize customer experience and offer clear and respectful solutions when issues like this occur.
I sincerely hope that this feedback will be considered as an opportunity to improve, both in process management and in staff training. I would like to return in the future and have the experience I initially expected.
Issue with Payment and Customer Service
I visited this restaurant with high expectations, both due to its reputation and the recommendations I had received. However, my experience fell short of expectations due to an issue with the payment process and, most importantly, the way it was handled afterwards.
When paying, the terminal experienced connectivity issues and marked the transaction as “incomplete.” Based on this, the cashier suggested using another card, which I did. Later, upon reviewing my bank transactions and confirming with my bank, I was informed that both payments had been successfully processed.
The following day, I returned to the restaurant to seek a solution and speak with the manager. My intention was to resolve the matter cordially, but I was surprised by the lack of willingness from the person who assisted me. Not only did they dismiss my concern, but they also refused to check their system to confirm the charge, despite it being reflected in my banking app.
I understand that technical issues can happen, but what truly left me disappointed was the lack of empathy and courtesy in the service. I believe that a restaurant of this caliber should prioritize the customer experience and provide clear and respectful solutions when issues like this arise.
I sincerely hope this feedback is taken as an opportunity for improvement, both in process management and staff training. I would love to return in the future and enjoy the experience I initially expected.
Atmosphere: 5
Food: 5
Service: 1
Lily Jeon
Unfortunately the pistachio gelato was no good, wouldn’t go back. Especially considering it’s in little Italy, has a name like Sicilian sidewalk cafe; misleading.
Food: 2
vedika kaushik
Sicilian Sidewalk Cafe truly nails the dessert game! The customisable waffles were an absolute highlight—pairing vanilla and tiramisu ice cream was the perfect combination.
The tiramisu ice cream had this delicate yet powerful flavor that instantly won us over. My friend loved it so much, they’re planning another trip from Hamilton just for more! The atmosphere was laid-back and enjoyable, though a cozy booth or couch section would take it to the next level - highly suggest that for the cafe.
Overall, it’s a must-visit for anyone with a sweet tooth looking for quality desserts in a welcoming setting!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Tiramisu, Nervoso Waffle
TRACY D
I recently visited Sicilian Sidewalk cafe, and it instantly became my new favorite spot. From the moment you walk in, you’re greeted with a cozy, welcoming atmosphere, perfect for hanging out with friends, family, or even just enjoying some "me time." The décor is charming and inviting, with a modern touch that adds to the experience.
Not only is the ice cream top-notch, but they also have an impressive menu of coffee, pastries, and other treats. Their affogato is the perfect pairing of hot and cold, and the presentation is on point!
The staff is incredibly friendly and knowledgeable, always ready to offer recommendations if you’re not sure what to try. The service is fast, and they truly go out of their way to make sure you have a wonderful experience.
Overall, Sicilian Café is a must-visit for anyone who loves ice cream or is just looking for a cozy spot to relax. I can’t wait to come back and try more flavors!
Atmosphere: 5
Food: 5
Service: 5
SS
I love this cafe so much! They have a lovely patio and the staff are always so wonderful. Their iced cappuccino's and arancini are my go to's but anything I've ordered here has been amazing!
Atmosphere: 5
Food: 5
Service: 5
Abdellah Lahyane
Great food. The "delight" gelato was very generous in size. Felt like a great deal with respect to the price. The hours of operation were also very good. It's a nice place when you want a quiet late night sweet snack.
My husband and I have been going to this café every summer over the years (12 or so). Went with my family and the staff didn't know what gelato was. We had to translate and ask for ice cream. The server took my son's order, but looked pissed off the whole time: is a double scoop on a waffle cone that hard?! Within 3 seconds of receiving his cone, the top scoop fell on the floor (note to server, next time try putting the harder ice cream on the bottom, sorbet on top). The server asked if we would like a cup to pick it up and did she insinuate he eat it?! I don't know, but I threw it out. She said nothing and then proceeded to charge us for two scoops. My husband and I are polite, civil guests - maybe we are old school - but this was the worst example of customer service. What are we teaching our youth?! Will not be returning.
Service: 1
Eagle
Superb place to get coffee ☕, ice cream ? and food.
Not happy has gone down hill like the rest of the place so sad
Old dingy place. Server guy and girl horrible
Atmosphere: 2
Food: 1
Service: 1
Stasia Rossinsky
Very annoying that the patio is table service only… it’s an ice cream parlour! Service was quite slow, too.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Gelato
Maddie Jurado
Even when they're busy for the festival, the staff goes above and beyond to help. The paninis have a good size, specialty coffee and drinks are delicious! 👏✨️🫂
Dietary restrictions: They help to customize a dish due to a health condition
Atmosphere: 5
Food: 5
Service: 5
Cendrawati Wijaya
This is the best iced cappuccino I've ever had. Don't forget to stir before drink.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Cee
Best ice cream I've ever had, and I'm not even an ice cream person!
Payment Issues and Service Below the Expectations of a Place of This Category
I would like to share the experience of a close friend at this restaurant, as it has made me reconsider visiting it myself. When one invests time and resources in a place with such a reputation, high standards in service and issue management are naturally expected. Unfortunately, this was not the case.
My friend encountered a problem when paying the bill: the terminal indicated the transaction as “incomplete,” so, following the cashier's suggestion, he used a second card. Later, upon reviewing his bank transactions, he confirmed that both payments had been processed successfully.
The next day, he returned to the restaurant with the intention of resolving the matter in a respectful manner. What truly concerns me as a potential customer is how he was treated: the person who assisted him was dismissive, unwilling to address his case, and refused to check their system to confirm the charges, despite him providing clear evidence from his banking app.
I fully understand that technical problems can occur, even at the finest establishments. However, what is truly disappointing is the lack of attentiveness and professionalism in handling such situations. One expects a restaurant of this caliber to stand out not only for its culinary offerings but also for its impeccable service and ability to manage challenges with grace and empathy.
When we choose places of this level, we do so with the expectation that the experience will be flawless from start to finish. Incidents like this, however, raise doubts and undermine the trust I would be willing to place in such a venue. I sincerely hope that this feedback is taken as an opportunity to strengthen processes and elevate service quality, as those of us who frequent establishments of this category seek precisely that: excellence without exceptions.
Payment problems and service below expectations of a place of this category
I would like to share a close friend's experience at this restaurant, as it led me to think seriously before deciding whether to visit it personally. When you invest time and resources in a place with such a reputation, it is natural to expect high standards, both in service and in handling unexpected events. Unfortunately, this was not the case.
My friend encountered a problem when paying: the terminal indicated that the transaction was “not completed” and, following the cashier's advice, he used a second card. Later, checking with his bank, he confirmed that both transactions had been processed successfully.
The next day he returned to the restaurant with the intention of resolving the matter in a respectful manner. What concerns me as a future client is the treatment he received: the person who assisted him was unhelpful, ignored his case and refused to check the system to confirm the charges, despite providing clear evidence from his banking app.
I completely understand that technical problems can happen, even in the best venues. However, what is disappointing is the lack of attention and professionalism in handling them. From a restaurant of this category we expect not only culinary excellence, but also impeccable service and the ability to face difficulties with grace and empathy.
When we choose places of this caliber, we do so because we trust that the experience, from start to finish, will be flawless. Episodes like this, however, raise doubts and undermine the trust that I would be willing to place in such a place. I sincerely hope that this feedback will be welcomed as an opportunity to strengthen processes and improve the quality of service, because those who choose venues of this caliber are looking for exactly this: uncompromising excellence.
Atmosphere: 1
Food: 1
Service: 1
I told my friend about this place and they double charged him and did not refunded even when he showed proof, very sad cause I really liked this place. I will not be back anytime soon or might never come back, very very bad CUSTOMER SERVICE.
Atmosphere: 1
Food: 2
Service: 1
Problem with payment and customer service
I visited this restaurant with high expectations, both for its reputation and the recommendations received. However, my experience fell short due to an issue with the payment and, more importantly, the way it was handled afterwards.
At the time of payment, the terminal had connection problems and reported the transaction as "not completed". Based on this information, the cashier suggested using another card, which I did. Later, after checking my bank records and confirming with my bank, I was informed that both transactions had been processed successfully.
The next day, I returned to the restaurant to look for a solution and talk to the manager. My intention was to resolve the matter in a cordial manner, but I was surprised by the lack of availability of the person who assisted me. Not only did it ignore my report, but it also refused to check the system to verify the charge, even though it was clearly visible in my banking app.
I understand that technical issues can happen, but what really disappointed me was the lack of empathy and courtesy in the service. I believe a restaurant of this caliber should prioritize customer experience and offer clear and respectful solutions when issues like this occur.
I sincerely hope that this feedback will be considered as an opportunity to improve, both in process management and in staff training. I would like to return in the future and have the experience I initially expected.
Issue with Payment and Customer Service
I visited this restaurant with high expectations, both due to its reputation and the recommendations I had received. However, my experience fell short of expectations due to an issue with the payment process and, most importantly, the way it was handled afterwards.
When paying, the terminal experienced connectivity issues and marked the transaction as “incomplete.” Based on this, the cashier suggested using another card, which I did. Later, upon reviewing my bank transactions and confirming with my bank, I was informed that both payments had been successfully processed.
The following day, I returned to the restaurant to seek a solution and speak with the manager. My intention was to resolve the matter cordially, but I was surprised by the lack of willingness from the person who assisted me. Not only did they dismiss my concern, but they also refused to check their system to confirm the charge, despite it being reflected in my banking app.
I understand that technical issues can happen, but what truly left me disappointed was the lack of empathy and courtesy in the service. I believe that a restaurant of this caliber should prioritize the customer experience and provide clear and respectful solutions when issues like this arise.
I sincerely hope this feedback is taken as an opportunity for improvement, both in process management and staff training. I would love to return in the future and enjoy the experience I initially expected.
Atmosphere: 5
Food: 5
Service: 1
Unfortunately the pistachio gelato was no good, wouldn’t go back. Especially considering it’s in little Italy, has a name like Sicilian sidewalk cafe; misleading.
Food: 2
Sicilian Sidewalk Cafe truly nails the dessert game! The customisable waffles were an absolute highlight—pairing vanilla and tiramisu ice cream was the perfect combination.
The tiramisu ice cream had this delicate yet powerful flavor that instantly won us over. My friend loved it so much, they’re planning another trip from Hamilton just for more! The atmosphere was laid-back and enjoyable, though a cozy booth or couch section would take it to the next level - highly suggest that for the cafe.
Overall, it’s a must-visit for anyone with a sweet tooth looking for quality desserts in a welcoming setting!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Tiramisu, Nervoso Waffle
I recently visited Sicilian Sidewalk cafe, and it instantly became my new favorite spot. From the moment you walk in, you’re greeted with a cozy, welcoming atmosphere, perfect for hanging out with friends, family, or even just enjoying some "me time." The décor is charming and inviting, with a modern touch that adds to the experience.
Not only is the ice cream top-notch, but they also have an impressive menu of coffee, pastries, and other treats. Their affogato is the perfect pairing of hot and cold, and the presentation is on point!
The staff is incredibly friendly and knowledgeable, always ready to offer recommendations if you’re not sure what to try. The service is fast, and they truly go out of their way to make sure you have a wonderful experience.
Overall, Sicilian Café is a must-visit for anyone who loves ice cream or is just looking for a cozy spot to relax. I can’t wait to come back and try more flavors!
Atmosphere: 5
Food: 5
Service: 5
I love this cafe so much! They have a lovely patio and the staff are always so wonderful. Their iced cappuccino's and arancini are my go to's but anything I've ordered here has been amazing!
Atmosphere: 5
Food: 5
Service: 5
Great food. The "delight" gelato was very generous in size. Felt like a great deal with respect to the price. The hours of operation were also very good. It's a nice place when you want a quiet late night sweet snack.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Cannoli Siciliani, Gelato, Sfogliata
My husband and I have been going to this café every summer over the years (12 or so). Went with my family and the staff didn't know what gelato was. We had to translate and ask for ice cream. The server took my son's order, but looked pissed off the whole time: is a double scoop on a waffle cone that hard?! Within 3 seconds of receiving his cone, the top scoop fell on the floor (note to server, next time try putting the harder ice cream on the bottom, sorbet on top). The server asked if we would like a cup to pick it up and did she insinuate he eat it?! I don't know, but I threw it out. She said nothing and then proceeded to charge us for two scoops. My husband and I are polite, civil guests - maybe we are old school - but this was the worst example of customer service. What are we teaching our youth?! Will not be returning.
Service: 1
Superb place to get coffee ☕, ice cream ? and food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not happy has gone down hill like the rest of the place so sad
Old dingy place. Server guy and girl horrible
Atmosphere: 2
Food: 1
Service: 1
Very annoying that the patio is table service only… it’s an ice cream parlour! Service was quite slow, too.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Gelato
Even when they're busy for the festival, the staff goes above and beyond to help. The paninis have a good size, specialty coffee and drinks are delicious! 👏✨️🫂
Dietary restrictions: They help to customize a dish due to a health condition
Atmosphere: 5
Food: 5
Service: 5
This is the best iced cappuccino I've ever had. Don't forget to stir before drink.
Atmosphere: 5
Food: 5
Service: 5
Best ice cream I've ever had, and I'm not even an ice cream person!
Atmosphere: 5
Food: 5
Service: 5
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