I have attempted to contact Staij and Co. through multiple means about a custom order: email (as per their phone instructions), phone call and their website. It has been extremely hard to get in touch with someone. It has been over a day now and they have not responded and I need the item for tomorrow. This business clearly doesn't care about customers unless they have paid already. I did not want to make a purchase until they confirmed that the request was possible to complete as I would lose money if it wasn't possible. Very poor customer service.
Update: they got back to me within 40 mins after I left a bad review. Clearly their Google reviews are more important to them. My request is not possible as they are not a nut-free bakery. Therefore it is good I did not order on their website beforehand. Just a heads up for anyone looking for nut-free baked goods, they don't offer that here.
Service: 1
Anisha
I got the burn away salted caramel cake for my birthday and the salted caramel mother's day cake for Ma and it was THE MOST DELICIOUS CAKE I have ever tried. I have the biggest sweet tooth and have tried thousands of dessert spots and this is by far the best. The quality, the real butter, butter cream and taste is incomparable. The owner is super nice too and accommodated to letting me pick up the order since I live nearby.
Only wish that it was a live cafe/ store so I can go anytime and pick things up rather than order ahead.
Atmosphere: 5
Food: 5
Service: 5
Payal Sardar
I have been a repeat customer of Staij and Co. Right from birthdays to get togethers to my own wedding, I’ve been ordering cake from them and I couldn’t recommend them more. Right from the service to the taste, everything is 10/10.
Food: 5
Service: 5
Maya Hartman
Ordered a vanilla salted caramel birthday cake from Staij and Co and it was absolutely delicious! The delivery was straightforward and timely, and the cake itself was beautiful and tasty. Will definitely be ordering again!
Food: 5
Service: 5
Rachelle Lopez
I’ve only order deliveries from here, their almond matcha’s are just to die for and it’s huge and just delicious and we also get the nutella. I sometimes get a dozen or two so I can share with my daughters or freeze them.
Atmosphere: 5
Food: 5
Service: 5
Salome Chopra
We're a repeat customer of this bakery and their cakes are a hit. We did order macaroons and surprisingly, they weren't up to par. After two follow ups, I received a call and a refund. I would recommend their cakes every time!
Food: 5
Service: 4
Feven Mengistu
The best bakery place they were so accommodating to my special request highly
Atmosphere: 5
Food: 5
Service: 5
Abinaiyah Vaceekaran
I ordered a cake from here for my boyfriend’s birthday. Although the cake was delivered promptly, the cake itself tasted bad. We followed the instructions and served it the day it was received. Also let it stay out in room temperature for 3 hours and it was still very dry and hard - both the cake and icing. Would not
Food: 1
Service: 4
Hal A
Best in the city! I've been getting cakes and pastry here for the past 3 years they've never disappointed me. The pastry is the best quality, the customer service is top tier, they always exceed my expectations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Valentine’S Day Cupcakes
Brooke Leonardo
Very VERY dry cake that crumbled entirely as soon as it came in contact with a knife. Consumed within 24hrs of delivery. Taste was good but not worth $100. Will shop elsewhere next time. Edit: we had it out for hours before cutting it was definitely at room temp.
Their cakes are beyond delicious and beautiful. This is the only place where I will buy cakes from.
Atmosphere: 5
Food: 5
Service: 5
Amanda Dias
I had spoken to the manager Anastasia prior and had ordered a box of their almond croissants and they were out of this world!! The croissants were so fabulously made and delicious and the almond filling is so amazing. Some of the best almond croissants I’ve ever had. They went so quickly. They have a really fabulous team and really do care about the quality of their products and customer satisfaction.We can’t wait to try the matcha ones next the almond ones were just to die for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant
B E
There is no such place, I guess they closed it.
Arash Aminian Razavi
Unfortunately the cake we got was extremely dry and was not moist. It was crumbling when cutting. It was also cracked at the base. Giving 3 stars since it was beautiful just like the picture.
I have attempted to contact Staij and Co. through multiple means about a custom order: email (as per their phone instructions), phone call and their website. It has been extremely hard to get in touch with someone. It has been over a day now and they have not responded and I need the item for tomorrow. This business clearly doesn't care about customers unless they have paid already. I did not want to make a purchase until they confirmed that the request was possible to complete as I would lose money if it wasn't possible. Very poor customer service.
Update: they got back to me within 40 mins after I left a bad review. Clearly their Google reviews are more important to them. My request is not possible as they are not a nut-free bakery. Therefore it is good I did not order on their website beforehand. Just a heads up for anyone looking for nut-free baked goods, they don't offer that here.
Service: 1
I got the burn away salted caramel cake for my birthday and the salted caramel mother's day cake for Ma and it was THE MOST DELICIOUS CAKE I have ever tried. I have the biggest sweet tooth and have tried thousands of dessert spots and this is by far the best. The quality, the real butter, butter cream and taste is incomparable. The owner is super nice too and accommodated to letting me pick up the order since I live nearby.
Only wish that it was a live cafe/ store so I can go anytime and pick things up rather than order ahead.
Atmosphere: 5
Food: 5
Service: 5
I have been a repeat customer of Staij and Co.
Right from birthdays to get togethers to my own wedding, I’ve been ordering cake from them and I couldn’t recommend them more. Right from the service to the taste, everything is 10/10.
Food: 5
Service: 5
Ordered a vanilla salted caramel birthday cake from Staij and Co and it was absolutely delicious! The delivery was straightforward and timely, and the cake itself was beautiful and tasty. Will definitely be ordering again!
Food: 5
Service: 5
I’ve only order deliveries from here, their almond matcha’s are just to die for and it’s huge and just delicious and we also get the nutella. I sometimes get a dozen or two so I can share with my daughters or freeze them.
Atmosphere: 5
Food: 5
Service: 5
We're a repeat customer of this bakery and their cakes are a hit.
We did order macaroons and surprisingly, they weren't up to par. After two follow ups, I received a call and a refund.
I would recommend their cakes every time!
Food: 5
Service: 4
The best bakery place they were so accommodating to my special request highly
Atmosphere: 5
Food: 5
Service: 5
I ordered a cake from here for my boyfriend’s birthday. Although the cake was delivered promptly, the cake itself tasted bad. We followed the instructions and served it the day it was received. Also let it stay out in room temperature for 3 hours and it was still very dry and hard - both the cake and icing. Would not
Food: 1
Service: 4
Best in the city! I've been getting cakes and pastry here for the past 3 years they've never disappointed me. The pastry is the best quality, the customer service is top tier, they always exceed my expectations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Valentine’S Day Cupcakes
Very VERY dry cake that crumbled entirely as soon as it came in contact with a knife. Consumed within 24hrs of delivery. Taste was good but not worth $100. Will shop elsewhere next time. Edit: we had it out for hours before cutting it was definitely at room temp.
Restaurantji Recommends
Their cakes are beyond delicious and beautiful. This is the only place where I will buy cakes from.
Atmosphere: 5
Food: 5
Service: 5
I had spoken to the manager Anastasia prior and had ordered a box of their almond croissants and they were out of this world!! The croissants were so fabulously made and delicious and the almond filling is so amazing. Some of the best almond croissants I’ve ever had. They went so quickly. They have a really fabulous team and really do care about the quality of their products and customer satisfaction.We can’t wait to try the matcha ones next the almond ones were just to die for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant
There is no such place, I guess they closed it.
Unfortunately the cake we got was extremely dry and was not moist. It was crumbling when cutting. It was also cracked at the base. Giving 3 stars since it was beautiful just like the picture.
Cupcakes are good, but a little bit too sweet.
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