Rude staff. The white girl with long lass having attitude and complain like what do i even want when i just ask if there is milk inside my drink cuz im new to sb. Also doesnt have SALTED CARAMEL FOAM wth
Amyee L
Been here a few times as I’m In the buildings nearby, regret it every single time. The staff aren’t very friendly and honestly these guys don’t even know how to make the drinks correctly. 3/3 times rude staff and gross drinks. Not coming back.
Atmosphere: 1
Food: 1
Service: 1
liu kevin
At 1:00 PM in 2025, I was treated rudely by a very tall employee. She refused to add milk for me and didn’t fulfill even a small request from a customer. Starbucks has really changed—I truly hope the manager fires her. It was a very unpleasant experience. On the other hand, I want to especially praise the employee in business attire—she was very kind and friendly. I hope she is the store manager.
Atmosphere: 5
Food: 5
Service: 5
Amie N
Customer service is awful. Rude staff
Service: 1
Aneesah Shaikh
RUDE staff, Asian male at the cash was incredibly rude and condescending. Been a loyal Starbucks customer for years, walked in and asked to use the washroom like I’ve done many times at other locations without a problem (plus I always order something after) he looked at me said “washroom is only for paying customers only so you have to buy something” so I said “umm ok” and then he rudely again asked “so what are you gonna get” without even giving me a second to think about what I might want!! He needs some serious customer service training, as he has NONE. Since when does a large corporation stop people from using the washroom? Do better
Atmosphere: 1
Food: 1
Service: 1
Nazira Tolibova
Ordered coffee Caramel macchiato but taste was horrible!
Atmosphere: 4
Food: 1
Service: 3
Peera Chunintharajak
I recently visited this Starbucks and had a disappointing experience with the customer service. The woman at the counter was rude and unhelpful. She seemed uninterested in taking my order and even ignored my questions about the menu.
Atmosphere: 1
Food: 3
Service: 1
Tamara Reyes
Khan was amazing, easy to talk to and very helpful.
Atmosphere: 5
Food: 5
Service: 5
Marcy S
DO NOT BUY COFFEE HERE. Yesterday in the morning, I grabbed a latte from this location. It was the only thing I consumed in the morning. Within an hr of consuming, I had the worst, most embarrassing diarrhea AT WORK.
What kind of food safety measure are in place here? I've never had something like this happen to me.
Won't be coming back and won't miss the miserable guy there who clearly hates his job.
There's another Starbucks on University about 5 minutes away. There's a MosMos in staples, and a number of other coffee shops nearby, that won't give you diarrhea, and won't treat you like they hate you.
It’s been several times I have bad experience with this Starbucks location, either with the drink quality or staff attitude. I live in the same building so it’s convenient to go down and get coffee from them. But I don’t want to go there anymore. Today the staff told me they only sell hot drink, no cold drink. Which Startbucks store only offers Hot drink in a sunny and hot weather day??? Plus the attitude was so rude!
Atmosphere: 1
Food: 2
Service: 1
Vitalii Leskovets
Barista Elizabeth makes the best ☕️
Service: 5
Volodymyr Chervinskyi
A good cafe, the barista is always polite. I like to take coffee there with me to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cappuccino and Carrot Muffin
Бабин Елизавета
I like to go to this cafe, convenient location. You can have a coffee and do your shopping. Nice
Atmosphere: 5
Food: 5
Service: 5
Maryam A
One of the most disappointing Starbucks experiences I've had to date. It is my sincere hope that the company takes notice of the issues plaguing this particular branch and takes steps to address them. I encountered an employee with a beard who displayed a severe lack of professionalism and rudeness. To my astonishment, he claimed that they did not even have an oven available to warm up my croissant. Additionally, he failed to call out the name on the order, leaving me waiting on the opposite side of the counter until I realized it was mine. The overall customer service was subpar, and it was frustrating that we were unable to utilize the application for our rewards. Furthermore, the croissant itself appeared stale and far from fresh.
Rude staff. The white girl with long lass having attitude and complain like what do i even want when i just ask if there is milk inside my drink cuz im new to sb. Also doesnt have SALTED CARAMEL FOAM wth
Been here a few times as I’m In the buildings nearby, regret it every single time. The staff aren’t very friendly and honestly these guys don’t even know how to make the drinks correctly. 3/3 times rude staff and gross drinks. Not coming back.
Atmosphere: 1
Food: 1
Service: 1
At 1:00 PM in 2025, I was treated rudely by a very tall employee. She refused to add milk for me and didn’t fulfill even a small request from a customer. Starbucks has really changed—I truly hope the manager fires her. It was a very unpleasant experience. On the other hand, I want to especially praise the employee in business attire—she was very kind and friendly. I hope she is the store manager.
Atmosphere: 5
Food: 5
Service: 5
Customer service is awful. Rude staff
Service: 1
RUDE staff, Asian male at the cash was incredibly rude and condescending. Been a loyal Starbucks customer for years, walked in and asked to use the washroom like I’ve done many times at other locations without a problem (plus I always order something after) he looked at me said “washroom is only for paying customers only so you have to buy something” so I said “umm ok” and then he rudely again asked “so what are you gonna get” without even giving me a second to think about what I might want!! He needs some serious customer service training, as he has NONE. Since when does a large corporation stop people from using the washroom? Do better
Atmosphere: 1
Food: 1
Service: 1
Ordered coffee Caramel macchiato but taste was horrible!
Atmosphere: 4
Food: 1
Service: 3
I recently visited this Starbucks and had a disappointing experience with the customer service. The woman at the counter was rude and unhelpful. She seemed uninterested in taking my order and even ignored my questions about the menu.
Atmosphere: 1
Food: 3
Service: 1
Khan was amazing, easy to talk to and very helpful.
Atmosphere: 5
Food: 5
Service: 5
DO NOT BUY COFFEE HERE. Yesterday in the morning, I grabbed a latte from this location. It was the only thing I consumed in the morning. Within an hr of consuming, I had the worst, most embarrassing diarrhea AT WORK.
What kind of food safety measure are in place here? I've never had something like this happen to me.
Won't be coming back and won't miss the miserable guy there who clearly hates his job.
There's another Starbucks on University about 5 minutes away. There's a MosMos in staples, and a number of other coffee shops nearby, that won't give you diarrhea, and won't treat you like they hate you.
Atmosphere: 1
Food: 1
Service: 1
Wait too long!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It’s been several times I have bad experience with this Starbucks location, either with the drink quality or staff attitude. I live in the same building so it’s convenient to go down and get coffee from them. But I don’t want to go there anymore. Today the staff told me they only sell hot drink, no cold drink. Which Startbucks store only offers Hot drink in a sunny and hot weather day??? Plus the attitude was so rude!
Atmosphere: 1
Food: 2
Service: 1
Barista Elizabeth makes the best ☕️
Service: 5
A good cafe, the barista is always polite. I like to take coffee there with me to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cappuccino and Carrot Muffin
I like to go to this cafe, convenient location. You can have a coffee and do your shopping. Nice
Atmosphere: 5
Food: 5
Service: 5
One of the most disappointing Starbucks experiences I've had to date. It is my sincere hope that the company takes notice of the issues plaguing this particular branch and takes steps to address them. I encountered an employee with a beard who displayed a severe lack of professionalism and rudeness. To my astonishment, he claimed that they did not even have an oven available to warm up my croissant. Additionally, he failed to call out the name on the order, leaving me waiting on the opposite side of the counter until I realized it was mine. The overall customer service was subpar, and it was frustrating that we were unable to utilize the application for our rewards. Furthermore, the croissant itself appeared stale and far from fresh.
Atmosphere: 1
Food: 1
Service: 1
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