I am a regular customer here because it's on my way to work, and I love Starbucks. However, every time I pay for an extra scoop of matcha, they don't give it to me. Today, I was paying close attention and they only put in 3 scoops when I paid for 4. It's disappointing because I'm paying extra for that and it's not being included. I didn't have time to ask them to fix it because I was on my way to work.
Christian Lee
This place gets pretty busy after school hours but the staff are always doing their best to provide the best service possible! A reliable location with great people.
Atmosphere: 4
Food: 5
Service: 5
Panagiota Zografaki
This location has been my go-to spot since I moved to the neighbourhood but recently the service has become terrible. For the past few months, my orders have been wrong almost every single time which is very frustrating. Today was by far the worst experience — I placed a mobile order and had to wait 20 minutes to get it. There was only one barista actually making drinks and instead of focusing on the long wait times, they were chatting with coworkers. The lack of urgency and attention to customers was unacceptable. Additionally, my order was completely wrong - different milk option, no syrup that I got charged extra. Sadly, this location has gone from being reliable to consistently disappointing.
Food: 1
Service: 1
Crownless Octo
Gave us samples to try their new fall flavour pecan drink, super tasty and goated. What’s better was when they spelt my moms name wrong 😂😭
Atmosphere: 5
Food: 5
Service: 5
Riley McNair
Truly crazy to be reviewing a Starbucks, but this is the only location that consistently gets orders wrong. Have had things made incorrectly multiple times here.
Atmosphere: 1
Food: 1
Service: 1
dominique paonessa
The Starbucks at 604 Pape is absolutely amazing, the staff here always go above and beyond. They always know how to put a smile on my face and they always make great suggestions. Everyone is so friendly and also very patient especially on days when I just can't decide on what to get. Thank you to management on hiring the most wonderful and energetic people. Walking into this establishment I feel like I'm walking into my second home with my second family. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
R H
This afternoon, around 1 pm on August 8, I ordered a Venti iced matcha and brought my own cup (900 ml). However, a staff( a Asian lady ) only filled it halfway. I found it strange, so I asked her about it. She told me she made it correctly, but I checked my cup’s capacity—it’s 900 ml, while a grande should be 700 ml.
Atmosphere: 2
Food: 5
Service: 1
David Y
As far as Starbucks go, this is fairly standard albeit a tad smaller (so sometimes gets cramped) and a bit friendlier. Always has the red cups during red cup day, which is a plus. Patio area is small-ish but good for people watching. Conveniently located close to the Pape subway.
Parwiz Bek
Customer service 0
Atmosphere: 1
Food: 1
Service: 1
D'Arcy Walker
The breakfast sandwiches always have near raw bacon, I understand you just heat them up. But who wants an expensive breakfast sandwich with raw bacon on it.
Those with Milk Allergies BEWARE- Older quiet pale barista lady with dark long hair in a ponytail that works here does NOT take allergies seriously. My drink was made by her, completely wrong when the cup stated NO WHIP, SOY MILK. I asked for a new drink so she scooped the whip off the top and gave it back. I reminded her I was allergic to milk a second time- so she put it in a blender then back in a new cup, left it silently on the counter. I was extremely polite and tipped before this happened, too. I waited so long I just decided to leave instead of rectify the situation. The younger staff that work the cash are great, which is unfortunate because for my own peace of mind and safety I'm never returning to this location. I do not want to be sent to the hospital by a barista that hates people for having allergies.
Vegetarian options: DANGER: Dietary restrictions/Milk substitute requests due to allergies not taken seriously by Barista at this location
Dietary restrictions: DANGER: Dietary restrictions/Milk substitute requests due to allergies not taken seriously by Barista at this location
Don Kawasaki
Good standard assortment. Above average staff is friendly and quick. Very limited seating indoor.
Atmosphere: 3
Food: 4
Service: 5
David Bendayan
A tall coffee at this location is only $2.57 instead of $2.99. Shhhh!? Don’t tell anyone.
Atmosphere: 5
Service: 5
Effie Pastras
Stuff very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie
Lewis Robbins
The staff here are amazing. One woman in particular, I forgot my wallet and she made me my drink anyways. They are very kind to the public and work hard with hard with a great attitude.
I am a regular customer here because it's on my way to work, and I love Starbucks. However, every time I pay for an extra scoop of matcha, they don't give it to me. Today, I was paying close attention and they only put in 3 scoops when I paid for 4. It's disappointing because I'm paying extra for that and it's not being included. I didn't have time to ask them to fix it because I was on my way to work.
This place gets pretty busy after school hours but the staff are always doing their best to provide the best service possible! A reliable location with great people.
Atmosphere: 4
Food: 5
Service: 5
This location has been my go-to spot since I moved to the neighbourhood but recently the service has become terrible. For the past few months, my orders have been wrong almost every single time which is very frustrating. Today was by far the worst experience — I placed a mobile order and had to wait 20 minutes to get it. There was only one barista actually making drinks and instead of focusing on the long wait times, they were chatting with coworkers. The lack of urgency and attention to customers was unacceptable. Additionally, my order was completely wrong - different milk option, no syrup that I got charged extra. Sadly, this location has gone from being reliable to consistently disappointing.
Food: 1
Service: 1
Gave us samples to try their new fall flavour pecan drink, super tasty and goated. What’s better was when they spelt my moms name wrong 😂😭
Atmosphere: 5
Food: 5
Service: 5
Truly crazy to be reviewing a Starbucks, but this is the only location that consistently gets orders wrong. Have had things made incorrectly multiple times here.
Atmosphere: 1
Food: 1
Service: 1
The Starbucks at 604 Pape is absolutely amazing, the staff here always go above and beyond. They always know how to put a smile on my face and they always make great suggestions. Everyone is so friendly and also very patient especially on days when I just can't decide on what to get. Thank you to management on hiring the most wonderful and energetic people. Walking into this establishment I feel like I'm walking into my second home with my second family. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
This afternoon, around 1 pm on August 8, I ordered a Venti iced matcha and brought my own cup (900 ml). However, a staff( a Asian lady ) only filled it halfway. I found it strange, so I asked her about it. She told me she made it correctly, but I checked my cup’s capacity—it’s 900 ml, while a grande should be 700 ml.
Atmosphere: 2
Food: 5
Service: 1
As far as Starbucks go, this is fairly standard albeit a tad smaller (so sometimes gets cramped) and a bit friendlier. Always has the red cups during red cup day, which is a plus. Patio area is small-ish but good for people watching. Conveniently located close to the Pape subway.
Customer service 0
Atmosphere: 1
Food: 1
Service: 1
The breakfast sandwiches always have near raw bacon, I understand you just heat them up. But who wants an expensive breakfast sandwich with raw bacon on it.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Those with Milk Allergies BEWARE- Older quiet pale barista lady with dark long hair in a ponytail that works here does NOT take allergies seriously. My drink was made by her, completely wrong when the cup stated NO WHIP, SOY MILK. I asked for a new drink so she scooped the whip off the top and gave it back. I reminded her I was allergic to milk a second time- so she put it in a blender then back in a new cup, left it silently on the counter. I was extremely polite and tipped before this happened, too. I waited so long I just decided to leave instead of rectify the situation. The younger staff that work the cash are great, which is unfortunate because for my own peace of mind and safety I'm never returning to this location. I do not want to be sent to the hospital by a barista that hates people for having allergies.
Vegetarian options: DANGER: Dietary restrictions/Milk substitute requests due to allergies not taken seriously by Barista at this location
Dietary restrictions: DANGER: Dietary restrictions/Milk substitute requests due to allergies not taken seriously by Barista at this location
Good standard assortment. Above average staff is friendly and quick. Very limited seating indoor.
Atmosphere: 3
Food: 4
Service: 5
A tall coffee at this location is only $2.57 instead of $2.99. Shhhh!? Don’t tell anyone.
Atmosphere: 5
Service: 5
Stuff very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin Cookie
The staff here are amazing. One woman in particular, I forgot my wallet and she made me my drink anyways. They are very kind to the public and work hard with hard with a great attitude.
Atmosphere: 5
Food: 5
Service: 5
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