I’ve been a regular customer at this Starbucks, visiting every day with my dog. My dog is very well-trained—he sits or lies down quietly and doesn’t bother anyone. I fully understand and respect that some places don’t allow dogs, and in those cases, I simply choose to visit other locations where dogs are welcome. However, today I had a terrible experience with the morning manager that left me feeling humiliated and upset.
When I entered with my dog as usual, the manager approached me in a rude and dismissive manner, loudly telling me to leave and wait outside because of my dog. I calmly explained that I’ve been coming here every day with no issues. Her response? “Oh really? I’ve never seen you here, and I’m the manager. Go outside, and I’ll bring your coffee out.” She said this loudly in front of a store full of customers, drawing unnecessary attention and making me feel like I was being treated as a liar.
I waited outside in the cold for 10 minutes, and when she finally came out with my order, she acknowledged that her team had confirmed I am indeed a regular customer. However, even in her apology, she remained passive-aggressive and dismissive. I explained to her that the problem wasn’t the policy but her attitude and the way she communicated. As a manager, she should know how to de-escalate situations, treat customers with respect, and approach them professionally, especially when the customer hasn’t been confrontational.
This was an awful experience that could have been easily avoided with better communication and soft skills. I used to come here daily—even without my dog—but after this situation, I would prefer to avoid this location. I will definitely be sharing this experience with my neighbors and friends so they can be aware of how customers are treated
Atmosphere: 1
Food: 1
Service: 1
Erin McClary
Harrison was super friendly and made our visit so joyful we had to leave a review to compliment !! :)
Atmosphere: 5
Food: 5
Service: 5
Princepreet Singh
I ordered 7 coffees, those were good but the staff was exceptionally off mood, especially Sofia and AJ, they seemed fed up of their jobs.
Atmosphere: 3
Food: 5
Service: 1
Naina Tahilramani
Placed a mobile order, the staff was super nice and ensured to keep us posted with the status of our drink while we were waiting since it was a super busy morning.
Atmosphere: 5
Food: 5
Service: 5
PARAMDEEP KAUR
Richard recommended me best drinks to try😊
Atmosphere: 5
Food: 5
Service: 5
elias
Nate and Boushra was really nice thanks for the warm welcome 🤗
Atmosphere: 5
Food: 5
Service: 5
Nidhi Gupta
✨I had a fantastic experience at this Starbucks! The staff were incredibly friendly and made sure my order was perfect, exactly☕️ how it should be. ?The café was clean and cozy, creating a great atmosphere to relax in. I highly recommend this location for excellent service and a great coffee experience. I'll definitely be coming back!
Vegetarian options: I am a vegetarian and They have good vegetarian options here
Dietary restrictions: They have non dairy options in milk which amazing just like every Starbucks ?
Kid-friendliness: They exactly know how to make the correct temperature for kids amazing ?
Atmosphere: 5
Food: 5
Service: 5
Salih Kaya
I was ordering a drink and the cashier pushed me to get larger size. Deliberately made me uncomfortable until I purchased the larger size. Weird athmospere
Atmosphere: 1
Food: 1
Service: 1
Sparsh Arora
Ordered a Venti Caramel Ribbon Crunch Frap with very very light ice. I got some attitude from the lady taking the order. Then, the guy made me the drink with very less ice but didn’t add anymore milk and gave me a half filled cup of that frap in a Venti cup. This is not what was expected after paying $7.5-8 for a drink, also, I have worked at Starbucks and that was not the attitude that you expect from a starbucks employee. They gotta fix this!! I’d rather walk a little further and go to a different starbucks next time.
Service: 1
Sarah Woods
I got a chai frappe, I found a dark black hair on my straw and was grossed out but as i continued drinking a long black hair came through my straw from the drink? i’m a blonde and the girl making my drink had long black hair!! im soooo disgusted…
That asian guy said i can't use the washroom......such a weird
Atmosphere: 1
Food: 1
Service: 1
nanc.y.b
The store was exceptionally clean on the day of our visit! It was impressive for such a busy location right downtown.Our server was super nice and polite to absolutely everyone who came up to the counter!All we had were teas and a lemon loaf, but nevertheless, you can always count on having consistency from one location to another.
Atmosphere: 4
Food: 4
Service: 5
Sarah Benton
7am midweek and they were EXTREMELY friendly- and one sweet batista even remembered me, looking up and saying hi from making an order when she recognized my hot chocolate + sandwich combo. Great visit from the US for work.
I’ve been a regular customer at this Starbucks, visiting every day with my dog. My dog is very well-trained—he sits or lies down quietly and doesn’t bother anyone. I fully understand and respect that some places don’t allow dogs, and in those cases, I simply choose to visit other locations where dogs are welcome. However, today I had a terrible experience with the morning manager that left me feeling humiliated and upset.
When I entered with my dog as usual, the manager approached me in a rude and dismissive manner, loudly telling me to leave and wait outside because of my dog. I calmly explained that I’ve been coming here every day with no issues. Her response? “Oh really? I’ve never seen you here, and I’m the manager. Go outside, and I’ll bring your coffee out.” She said this loudly in front of a store full of customers, drawing unnecessary attention and making me feel like I was being treated as a liar.
I waited outside in the cold for 10 minutes, and when she finally came out with my order, she acknowledged that her team had confirmed I am indeed a regular customer. However, even in her apology, she remained passive-aggressive and dismissive. I explained to her that the problem wasn’t the policy but her attitude and the way she communicated. As a manager, she should know how to de-escalate situations, treat customers with respect, and approach them professionally, especially when the customer hasn’t been confrontational.
This was an awful experience that could have been easily avoided with better communication and soft skills. I used to come here daily—even without my dog—but after this situation, I would prefer to avoid this location. I will definitely be sharing this experience with my neighbors and friends so they can be aware of how customers are treated
Atmosphere: 1
Food: 1
Service: 1
Harrison was super friendly and made our visit so joyful we had to leave a review to compliment !! :)
Atmosphere: 5
Food: 5
Service: 5
I ordered 7 coffees, those were good but the staff was exceptionally off mood, especially Sofia and AJ, they seemed fed up of their jobs.
Atmosphere: 3
Food: 5
Service: 1
Placed a mobile order, the staff was super nice and ensured to keep us posted with the status of our drink while we were waiting since it was a super busy morning.
Atmosphere: 5
Food: 5
Service: 5
Richard recommended me best drinks to try😊
Atmosphere: 5
Food: 5
Service: 5
Nate and Boushra was really nice thanks for the warm welcome 🤗
Atmosphere: 5
Food: 5
Service: 5
✨I had a fantastic experience at this Starbucks! The staff were incredibly friendly and made sure my order was perfect, exactly☕️ how it should be. ?The café was clean and cozy, creating a great atmosphere to relax in. I highly recommend this location for excellent service and a great coffee experience. I'll definitely be coming back!
Vegetarian options: I am a vegetarian and They have good vegetarian options here
Dietary restrictions: They have non dairy options in milk which amazing just like every Starbucks ?
Kid-friendliness: They exactly know how to make the correct temperature for kids amazing ?
Atmosphere: 5
Food: 5
Service: 5
I was ordering a drink and the cashier pushed me to get larger size. Deliberately made me uncomfortable until I purchased the larger size. Weird athmospere
Atmosphere: 1
Food: 1
Service: 1
Ordered a Venti Caramel Ribbon Crunch Frap with very very light ice. I got some attitude from the lady taking the order. Then, the guy made me the drink with very less ice but didn’t add anymore milk and gave me a half filled cup of that frap in a Venti cup.
This is not what was expected after paying $7.5-8 for a drink, also, I have worked at Starbucks and that was not the attitude that you expect from a starbucks employee. They gotta fix this!!
I’d rather walk a little further and go to a different starbucks next time.
Service: 1
I got a chai frappe, I found a dark black hair on my straw and was grossed out but as i continued drinking a long black hair came through my straw from the drink? i’m a blonde and the girl making my drink had long black hair!! im soooo disgusted…
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
My barista, mars was great this morning!
Atmosphere: 4
Food: 4
Service: 5
That asian guy said i can't use the washroom......such a weird
Atmosphere: 1
Food: 1
Service: 1
The store was exceptionally clean on the day of our visit! It was impressive for such a busy location right downtown.Our server was super nice and polite to absolutely everyone who came up to the counter!All we had were teas and a lemon loaf, but nevertheless, you can always count on having consistency from one location to another.
Atmosphere: 4
Food: 4
Service: 5
7am midweek and they were EXTREMELY friendly- and one sweet batista even remembered me, looking up and saying hi from making an order when she recognized my hot chocolate + sandwich combo. Great visit from the US for work.
Atmosphere: 5
Food: 5
Service: 5
No washroom. Why not.
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