Very nice environment and excellent customer services
Atmosphere: 5
Food: 5
Service: 5
Kunal Dhawan
I was initially surprised to see this location rated three stars. After my experience, that rating feels wildly inflated.
I ordered two subs through the app and received only one. When I called the restaurant, an employee named Sam answered and made it clear that he felt his responsibility ended with making the sandwich, stating that anything after that was not Subway's problem.
He was openly rude, dismissive, and made no effort to help or suggest a solution, repeatedly deflecting responsibility while the driver remains unreachable and there's no way to get a refund through subway app. For the record, I don't blame him and maybe he did actually pack 2 subs but I felt that his response should have been more helpful and responsible. The service was unacceptable, and the food quality was even worse.
The sub itself tasted awful and they were pretty stingy with the ingredients compared to other outlets, which made the missing second sandwich almost a relief rather than a disappointment.
Food: 1
Service: 1
William W
Good food
Atmosphere: 5
Food: 5
Service: 5
Ying Xie
The staff are great, very polite and make the experience enjoyable
Atmosphere: 5
Food: 5
Service: 5
r w
Clean store. Great service and fresh. Staff are friendly and quick always.
Atmosphere: 5
Food: 5
Service: 5
Ben Lau
Staff is very friendly.
kwok lee
great service!
Feng Xie
This subway is very clean.Staffs are friendly. Food is fresh.
Very stingy with the ingredients even when you ask for more. Very light sub at the end.
Inderjeet Kaur
Very rude staff.... Very tight on toppings... Not at all collaborative.
Hip Shop
This location inside the Metro Centre food court at 200 Wellington Street West is the absolute worst location. For context , I ordered a foot long BMT. They have gotten extremely tight with their toppings. The lettuce barely covered the bottom bun. There were actual bald spots and when I asked for more, the guy sprinkled a few shreds. They only give you four tomatoes, that’s it. Olives, pickles, hot peppers…..nope, they squeeze you on that as well. I hope the 75 cents they saved on toppings is worth the poor rating lost business.
Atmosphere: 1
Food: 1
Service: 1
Dysiree Romina
For some reason, our subway that day was made really good and the staffs were nice too. I know people's experiences are different, but I am happy with my recent transaction in this location.
Atmosphere: 5
Food: 5
Service: 5
Rattan Seeboruth
I bought a 6 inch veggie subway. I asked for napkins and they told me its in the package. I asked how many is included and the worker said only one. When i asked for 1 more napkin, the worker said "when you buy 6 inch subway you get only 1 napkin"
All 5 stars
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Very nice environment and excellent customer services
Atmosphere: 5
Food: 5
Service: 5
I was initially surprised to see this location rated three stars. After my experience, that rating feels wildly inflated.
I ordered two subs through the app and received only one. When I called the restaurant, an employee named Sam answered and made it clear that he felt his responsibility ended with making the sandwich, stating that anything after that was not Subway's problem.
He was openly rude, dismissive, and made no effort to help or suggest a solution, repeatedly deflecting responsibility while the driver remains unreachable and there's no way to get a refund through subway app. For the record, I don't blame him and maybe he did actually pack 2 subs but I felt that his response should have been more helpful and responsible. The service was unacceptable, and the food quality was even worse.
The sub itself tasted awful and they were pretty stingy with the ingredients compared to other outlets, which made the missing second sandwich almost a relief rather than a disappointment.
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
The staff are great, very polite and make the experience enjoyable
Atmosphere: 5
Food: 5
Service: 5
Clean store. Great service and fresh. Staff are friendly and quick always.
Atmosphere: 5
Food: 5
Service: 5
Staff is very friendly.
great service!
This subway is very clean.Staffs are friendly. Food is fresh.
Restaurantji Recommends
Very stingy with the ingredients even when you ask for more. Very light sub at the end.
Very rude staff.... Very tight on toppings... Not at all collaborative.
This location inside the Metro Centre food court at 200 Wellington Street West is the absolute worst location. For context , I ordered a foot long BMT. They have gotten extremely tight with their toppings. The lettuce barely covered the bottom bun. There were actual bald spots and when I asked for more, the guy sprinkled a few shreds. They only give you four tomatoes, that’s it. Olives, pickles, hot peppers…..nope, they squeeze you on that as well. I hope the 75 cents they saved on toppings is worth the poor rating lost business.
Atmosphere: 1
Food: 1
Service: 1
For some reason, our subway that day was made really good and the staffs were nice too. I know people's experiences are different, but I am happy with my recent transaction in this location.
Atmosphere: 5
Food: 5
Service: 5
I bought a 6 inch veggie subway. I asked for napkins and they told me its in the package. I asked how many is included and the worker said only one. When i asked for 1 more napkin, the worker said "when you buy 6 inch subway you get only 1 napkin"
Atmosphere: 1
Food: 2
Service: 1
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