ATTN FRANCHISEE.RE: Subway Restaurant 1900 Eglington Ave, East, Scarborough.It would appear that most of your bad reviews have to do with either pricing or customer service. I won't comment on the pricing issue at the moment but will instead focus this review on the customer service side of things.THE LOCATIONI've been to this Subway location many times before and like that it's located in this plaza - lots of parking and just off of Eglington so that's convenient for me.THE ATMOSPHEREThis is quite a big location in terms of square footage. I've been to some very tiny Subway restaurants before and I can tell you from experience, that this is a huge location.I like that it's spacious and bright with lots of seats. There's never an issue getting a seat here.The one thing I would say is that I've seen the occasional dirty/sticky tables that needed to be wiped down BUT, I know the reason for this....keep reading.THE SUPER STAR EMPLOYEEEvery time I've visited this location, I've been served by the same young girl. She's super friendly, VERY efficient, and moves like lightning - she has to!I've stood there in line and looked at this young lady's work and I must say, I was impressed with her efficiency, and ability to work so well under pressure while still being able to maintain a friendly and patient attitude toward customers.I was a few times in 2023 and she was the only employee there at the front serving people, making subs, and cashing. As I stood in line patiently waiting, the line-up kept getting longer and I was expecting that another employee to come out from the back to help this poor girl who was doing her best to keep up but no one came to help her.I went again a few times in 2023 expecting to see someone new or, perhaps a second employee but I saw the same girl. Once again, people started piling in the door but NO ONE came out from the back to help this young lady. I was confused. You mean, she still here ALONE?!?! I thought to myself.Fast forward to 2024 - yesterday to be exact and once again, I went there fully expecting to see someone new, perhaps more employees BUT NO! The same girl was there struggling to keep up. I was SHOCKED!!!Note that my 3-star review has nothing to do with this employee - 5 Stars for here!A BUSY PLACEThis location is next to Starbucks and in a VERY busy plaza so there is always a good amount of traffic into this store.I bet you anything that this store's sales are pretty darn good! So why then can't they hire a second person to help out at the front?When does this young lady get a break? When does she even have time to breathe?THE BIG PROBLEMI've been to other Subway restaurants literally half the size of this one and have always seen TWO if not more employees. Because of this, there's hardly a line-up, and the employees can share the workload and be efficient, keeping the place clean.However, at this location, it seems as though the franchisee either does not want to spend the money to hire another person or does not care about the well-being of this poor girl who's been there for at least two years as far as I can tell with ZERO HELP at the front counter.Is this franchisee breaking any labor laws by not getting this young lady the help she so desperately needs I wonder? And, does the Subway office know what's happening here?IN SUMMARYTo all Subway customers that read this, the next time you visit this location pay attention - is the same girl there from your last visit? Does she have help? ASK HER!I am hoping the franchisee reads this very serious review and understands that one reason they have a 3 STAR review is directly related to the lack of service because there are just not enough employees here. Please get some HELP for this Superstar employee!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Guacamole Chicken
Life of Joy and Flow
Horrible customer service. Take a drive and visit the location on Ellesmere or another location - don’t waste your time here unless you are really starving. Foolish, immature and generally ignorant staff — not all the staff… The female staff I am referring to is on the shorter side and appears to be of Indian decent. I won’t say her name.When you want a simple sandwich and good customer service choose another location that will make it easy for you. Don’t waste your time here, if possible.
Atmosphere: 3
Food: 3
Service: 1
Canadian Days
Very rude Indian staff it was a lady… very rude attitude. I am not posting the name . Food was ok .. but customer service was bad eve though there was no line up. Subway was good but service was bossy and rude..
Atmosphere: 3
Food: 3
Service: 1
Michael Cameron
Horrible franchise please avoid
Maz For All
This location is well kept and clean. The food handling was clean and professional. The male assistant was very friendly and provided excellent customer service. I will recommend this place. ??❤️❤️❤️??Parking: Parking is free and available on a first come first serve basis.Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
Hafiz Shariff
This location is a total rip off. Subs here are significantly more expensive than other locations. The same 6 inch sub shouldn't be $4 more expensive than Subways in downtown, stay away.
Atmosphere: 1
Food: 1
Service: 1
Md Ashaduzzaman
We came here at 9 pm and they close at 10 still they didn’t allow us to diningThat’s very bad customer
Atmosphere: 1
Food: 1
Service: 1
Mudit Kaushik
Frankly saying there should not be any star given to this place. No customer service provided at all. Cca who worked on 22/05/2023 which is the Victoria Day. Timing 2:36 PM. I asked her name she did not provided. Second she had no name tag on her dress. Very bad attitude of that lady. She said that she wont grill my sandwich after 5 dressings as fas as i know Subway i have visited they never reject these request. I have been in Dubai, New york, London and Delhi no one has ever behaved that much bad as this lady today did. She should be taught by the owner or the management should teach her customer service skills if you all can not than i can pay for the course. Do not go at this time when you are in good mood to enjoy the holiday and met this lady spoiled the whole day.
Arshpreet kaur
The guy named Vaibhav made such a good sandwich and he helped me when store was almost going to close. I was so tired and hungry after work. He saved me!!?
Abdullah Ahmadie
I order tuna wrap here now at 8pm, at first this guy told me washroom is closed u cant wash ur hands then he was saying me dine in is not allowed we r closing it is our rule to get customers out from the shop an hour before, he was such a miss behaving guy.Very disappointed with the way he behaved with me!
AVOID!!! They charge more for their subs than any other Subway. They also don't allow you to get any deals with the app. They have clearly written over the prices with their own prices and they are WAY above all the other Subways.
A Dunn
AVOID!!! They charge more for their subs than any other Subway. They also don't allow you to get any deals with the app. They have clearly written over the prices with their own prices and they are WAY above all the other Subways.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Maldonado
Looks like bad management scheduling the employees, the poor girl working there was struggling all by herself doing everything, 5 starts for her 2 stars for the location. You can’t possibly expect one single employee handle everything alone in such busy location, almost 20 minutes wait to get a sandwich.
Ramith Ransika
Ordered crispy chicken sandwich. But chicken was not crispy at all and some pieces were like rubber.I don't recommend crispy chicken sandwich.
ATTN FRANCHISEE.RE: Subway Restaurant 1900 Eglington Ave, East, Scarborough.It would appear that most of your bad reviews have to do with either pricing or customer service. I won't comment on the pricing issue at the moment but will instead focus this review on the customer service side of things.THE LOCATIONI've been to this Subway location many times before and like that it's located in this plaza - lots of parking and just off of Eglington so that's convenient for me.THE ATMOSPHEREThis is quite a big location in terms of square footage. I've been to some very tiny Subway restaurants before and I can tell you from experience, that this is a huge location.I like that it's spacious and bright with lots of seats. There's never an issue getting a seat here.The one thing I would say is that I've seen the occasional dirty/sticky tables that needed to be wiped down BUT, I know the reason for this....keep reading.THE SUPER STAR EMPLOYEEEvery time I've visited this location, I've been served by the same young girl. She's super friendly, VERY efficient, and moves like lightning - she has to!I've stood there in line and looked at this young lady's work and I must say, I was impressed with her efficiency, and ability to work so well under pressure while still being able to maintain a friendly and patient attitude toward customers.I was a few times in 2023 and she was the only employee there at the front serving people, making subs, and cashing. As I stood in line patiently waiting, the line-up kept getting longer and I was expecting that another employee to come out from the back to help this poor girl who was doing her best to keep up but no one came to help her.I went again a few times in 2023 expecting to see someone new or, perhaps a second employee but I saw the same girl. Once again, people started piling in the door but NO ONE came out from the back to help this young lady. I was confused. You mean, she still here ALONE?!?! I thought to myself.Fast forward to 2024 - yesterday to be exact and once again, I went there fully expecting to see someone new, perhaps more employees BUT NO! The same girl was there struggling to keep up. I was SHOCKED!!!Note that my 3-star review has nothing to do with this employee - 5 Stars for here!A BUSY PLACEThis location is next to Starbucks and in a VERY busy plaza so there is always a good amount of traffic into this store.I bet you anything that this store's sales are pretty darn good! So why then can't they hire a second person to help out at the front?When does this young lady get a break? When does she even have time to breathe?THE BIG PROBLEMI've been to other Subway restaurants literally half the size of this one and have always seen TWO if not more employees. Because of this, there's hardly a line-up, and the employees can share the workload and be efficient, keeping the place clean.However, at this location, it seems as though the franchisee either does not want to spend the money to hire another person or does not care about the well-being of this poor girl who's been there for at least two years as far as I can tell with ZERO HELP at the front counter.Is this franchisee breaking any labor laws by not getting this young lady the help she so desperately needs I wonder? And, does the Subway office know what's happening here?IN SUMMARYTo all Subway customers that read this, the next time you visit this location pay attention - is the same girl there from your last visit? Does she have help? ASK HER!I am hoping the franchisee reads this very serious review and understands that one reason they have a 3 STAR review is directly related to the lack of service because there are just not enough employees here. Please get some HELP for this Superstar employee!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Guacamole Chicken
Horrible customer service. Take a drive and visit the location on Ellesmere or another location - don’t waste your time here unless you are really starving. Foolish, immature and generally ignorant staff — not all the staff… The female staff I am referring to is on the shorter side and appears to be of Indian decent. I won’t say her name.When you want a simple sandwich and good customer service choose another location that will make it easy for you. Don’t waste your time here, if possible.
Atmosphere: 3
Food: 3
Service: 1
Very rude Indian staff it was a lady… very rude attitude. I am not posting the name . Food was ok .. but customer service was bad eve though there was no line up. Subway was good but service was bossy and rude..
Atmosphere: 3
Food: 3
Service: 1
Horrible franchise please avoid
This location is well kept and clean. The food handling was clean and professional. The male assistant was very friendly and provided excellent customer service. I will recommend this place. ??❤️❤️❤️??Parking: Parking is free and available on a first come first serve basis.Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
This location is a total rip off. Subs here are significantly more expensive than other locations. The same 6 inch sub shouldn't be $4 more expensive than Subways in downtown, stay away.
Atmosphere: 1
Food: 1
Service: 1
We came here at 9 pm and they close at 10 still they didn’t allow us to diningThat’s very bad customer
Atmosphere: 1
Food: 1
Service: 1
Frankly saying there should not be any star given to this place. No customer service provided at all. Cca who worked on 22/05/2023 which is the Victoria Day. Timing 2:36 PM. I asked her name she did not provided. Second she had no name tag on her dress. Very bad attitude of that lady. She said that she wont grill my sandwich after 5 dressings as fas as i know Subway i have visited they never reject these request. I have been in Dubai, New york, London and Delhi no one has ever behaved that much bad as this lady today did. She should be taught by the owner or the management should teach her customer service skills if you all can not than i can pay for the course. Do not go at this time when you are in good mood to enjoy the holiday and met this lady spoiled the whole day.
The guy named Vaibhav made such a good sandwich and he helped me when store was almost going to close. I was so tired and hungry after work. He saved me!!?
I order tuna wrap here now at 8pm, at first this guy told me washroom is closed u cant wash ur hands then he was saying me dine in is not allowed we r closing it is our rule to get customers out from the shop an hour before, he was such a miss behaving guy.Very disappointed with the way he behaved with me!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Meh, bread was dry. Coupons not accepted here.
Atmosphere: 1
Food: 3
Service: 2
AVOID!!! They charge more for their subs than any other Subway. They also don't allow you to get any deals with the app. They have clearly written over the prices with their own prices and they are WAY above all the other Subways.
AVOID!!! They charge more for their subs than any other Subway. They also don't allow you to get any deals with the app. They have clearly written over the prices with their own prices and they are WAY above all the other Subways.
Atmosphere: 1
Food: 1
Service: 1
Looks like bad management scheduling the employees, the poor girl working there was struggling all by herself doing everything, 5 starts for her 2 stars for the location. You can’t possibly expect one single employee handle everything alone in such busy location, almost 20 minutes wait to get a sandwich.
Ordered crispy chicken sandwich. But chicken was not crispy at all and some pieces were like rubber.I don't recommend crispy chicken sandwich.
Atmosphere: 4
Food: 2
Service: 3