Subway
1542 Jane St Unit 1, North York
(647) 435-4217
Recent Reviews
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This location did not pass their inspection which might have something to do with people being sick (see reviews below). Unfortunately, I will no longer eat at this location.
Good service and pretty fast
Atmosphere: 5
Food: 5
Service: 5
Bhanwar was amazing she remembers my order all the time and she has awesome customer service I always come back to the store for the excellent customer service. Thank you Bhanwar for your amazing service
Atmosphere: 5
Food: 5
Service: 5
Very nice location to visit. Served by awesome and charming employees. They always have smile on their face. Excellent sandwiches
Had a sub today in the evening around 5:30 ish at this location and a couple hours later I started having severe stomach issues. (Had nothing to eat since that so I know it was the cause.) Nausea, vomiting and diarrhea. Please please make sure you are washing your hands and changing gloves regularly when handling food.
Atmosphere: 3
Food: 1
Service: 3
I’ve been a loyal customer of this Subway since its conception as I have lived in the area for 28 years, but after today's experience, I will never return. The level of unprofessionalism and lack of basic customer service was shocking. I purchased a footlong sub, and as I went to pay with a $20 bill, a small corner of the bill was ripped, but both serial numbers were intact, and there was no other damage. The worker refused to accept it, claiming it was fraudulent, and asked if I had another form of payment. When I explained I didn’t, she conferred with another employee and maintained that the bill couldn’t be accepted.
I calmly explained that, under Canadian law, the bill should be valid, as the serial numbers were clearly visible and any bank would accept it. However, the worker, with a smirk on her face, dismissed my explanation and rudely stated that Subway’s policies override Canadian Common Law. To add insult to injury, she insinuated I was uneducated and had no idea what I was talking about, which was not only unprofessional but also deeply offensive.
To make matters worse, the worker went on to share a story about another customer whose ripped bill was refused, which had nothing to do with my situation. Then, she did something even more inappropriate by asking another customer in line if they would accept my $20 bill or if they’d be willing to exchange it for a replacement bill—completely out of line. She even claimed that accepting the bill would come out of her own pocket, which violates labor laws if that's what Subway is telling its employees.
This experience highlights just how far Subway has fallen in terms of customer service. It's not about “the customer is always right”—it's about being knowledgeable and trained in policies and laws that apply to your business. The unprofessional attitude, lack of respect, and poor handling of a simple transaction were unacceptable. Subway, like many other companies, seems more interested in cutting corners and maximizing profits than maintaining a positive reputation. Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
Change your gloves! Don’t take cash from people and then use the same gloves to make a sandwich! Scratching your head or touching your clothing and then going back to preparing food is GROSS. You probably have a million gloves in stock. I’m pretty sure subway doesn’t care how many you go through if it prevents people from getting sick due to poor hygiene practices! Don’t just change one because you’re too LAZY. CHANGE YOUR GLOVES!!!
Atmosphere: 2
Food: 2
Service: 1
Ridiculous pricing. $10 for a 6 inch. You’re better off going somewhere else. Service was nice but damn. He was also being picky with the tomatoes. With a price like that you should be dumping the whole thing in ?
Atmosphere: 2
Food: 3
Service: 2
Small but practical location for this Subway outlet! Thank you for the good service, Team!
Very nice service by two girls. Delicious sandwiches, excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice and friendly service. Food also tasted tasty!! Recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
Worst subway ever i visited never gonna go their again
The two girls are working there don’t know how to make a sub also they are very rude in behaviour
It has very delicious subways, there is a girl named Navneet who is making a perfect subway and a good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Third time is NOT the charm. Every time I order from this location, they always get my order wrong. Even when I come in, they never listen to me when I tell them the toppings for my sub. I'm gonna stop going to this location.
Atmosphere: 1
Food: 3
Service: 1
Yesterday i visited the store for the first time and i ordered a foot-long veggie pattie. The girl working there around 12 P.M made my order and she was very calm and of welcoming nature. My Food was Awesome!!
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