I recently had one of the worst experiences ever at Sushi-Q, and I feel compelled to warn others about the appalling service I encountered. I was at the counter, ready to purchase a sushi box clearly marked at $6.90. Just as I was about to pay, the cashier—who later claimed to be the "manager"—blatantly changed the price tag to $12 right in front of my eyes. This wasn’t just a minor mistake; it was a clear act of dishonesty designed to rip me off.
When I calmly pointed out the original price on the sticker, the cashier's response was nothing short of shocking. Instead of acknowledging the issue or apologizing for the discrepancy, she rudely snapped, "Get it or leave," as if I was somehow in the wrong for expecting to pay the advertised price. Her attitude was beyond disrespectful—it was hostile, as if she couldn’t care less about the customers.
Still in disbelief, I asked to speak with the manager, hoping someone else might be able to handle the situation more professionally. To my utter shock, the cashier smugly informed me that she was the manager. The fact that this rude and unprofessional individual is supposedly in charge is beyond comprehension. Her behavior was not only inappropriate, but it also made me question how a business like this could possibly survive with such a person at the helm.
After a tense exchange, she reluctantly agreed to give me a refund, but only after refusing to give me the sushi I had initially wanted. To make matters worse, when I asked for the actual manager’s contact information, she gave me a random fake number, further showing how little respect she has for customers. It was clear she was being difficult just for the sake of it, deriving some twisted satisfaction from denying me a simple transaction and deceiving me with a false contact number. Her conduct was not just unprofessional; it was downright hostile and completely unacceptable.
I left the counter empty-handed, frustrated, and frankly, shocked by the level of rudeness I encountered. This so-called "manager" clearly has no idea how to treat customers, let alone run a business.
If you value your time, your money, and basic respect, do yourself a favor and steer clear of Sushi-Q. There are plenty of other places where you can get sushi without being treated like garbage. This place is a disgrace, and I wouldn’t recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
eddy
Quite classic fast food sushi but still with good portions unlike others in Montreal. We chose ngiri sashimi Maki roll it was good.
Hien Le
The $15 salmon poke is a good deal considering the portion and bonus miso soup. Definitely more hearty than other similarly priced pokes. The taste of the sauce can be improved, but overall it’s not bad.
Sushi is OK. It’s in a food court so don’t expect top quality.
Atmosphere: 3
Food: 4
Service: 5
Coco J
I had their Ramen, just awful. First they sold me the wrong kind, couldn't see their own menu, from where the cashier was standing. I asked for 2 eggs and got one. I even reminded her when she was preparing my food. The table and chairs they have for eat-in, you better stand, couldn't seat properly anyways.
Atmosphere: 1
Food: 1
Service: 3
Olga Pe
I do not normally eat at fast food sushi places, but my daughter was very hungry, so I took my chance. Everything was repacked, so I choose 2 boxes, gave them myself to cashier and choose a canned drink. When I paid I did not include tip because frankly it was not any service I received. Cashier, took a printed check looked at it, demonstratively crambled it and through away. I did not want to make a scene in front of my child so I let it go. Still angry writing it. Food was on low mediocre end but that was expected. Cashier behavior however was not expected or called for.
Atmosphere: 1
Food: 2
Service: 1
Ae Jin Lee
Delicious ramen in the Eaton Center. It was even better because the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Pocholo Santos
I love this place. The food is good and the service is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon Poke Bowl
Don Juan
Bought avocado/cucumber rollIt tasted stale and old ?
Atmosphere: 2
Food: 1
Service: 2
Eric Romano
Take-out counter and 5 places to eat on site. The sushi was good. I've been there many times.
Atmosphere: 5
Food: 5
Service: 5
Ruhi Şafakhan Çalışkan
Portions are a little bit small but taste is ok for the
I recently had one of the worst experiences ever at Sushi-Q, and I feel compelled to warn others about the appalling service I encountered. I was at the counter, ready to purchase a sushi box clearly marked at $6.90. Just as I was about to pay, the cashier—who later claimed to be the "manager"—blatantly changed the price tag to $12 right in front of my eyes. This wasn’t just a minor mistake; it was a clear act of dishonesty designed to rip me off.
When I calmly pointed out the original price on the sticker, the cashier's response was nothing short of shocking. Instead of acknowledging the issue or apologizing for the discrepancy, she rudely snapped, "Get it or leave," as if I was somehow in the wrong for expecting to pay the advertised price. Her attitude was beyond disrespectful—it was hostile, as if she couldn’t care less about the customers.
Still in disbelief, I asked to speak with the manager, hoping someone else might be able to handle the situation more professionally. To my utter shock, the cashier smugly informed me that she was the manager. The fact that this rude and unprofessional individual is supposedly in charge is beyond comprehension. Her behavior was not only inappropriate, but it also made me question how a business like this could possibly survive with such a person at the helm.
After a tense exchange, she reluctantly agreed to give me a refund, but only after refusing to give me the sushi I had initially wanted. To make matters worse, when I asked for the actual manager’s contact information, she gave me a random fake number, further showing how little respect she has for customers. It was clear she was being difficult just for the sake of it, deriving some twisted satisfaction from denying me a simple transaction and deceiving me with a false contact number. Her conduct was not just unprofessional; it was downright hostile and completely unacceptable.
I left the counter empty-handed, frustrated, and frankly, shocked by the level of rudeness I encountered. This so-called "manager" clearly has no idea how to treat customers, let alone run a business.
If you value your time, your money, and basic respect, do yourself a favor and steer clear of Sushi-Q. There are plenty of other places where you can get sushi without being treated like garbage. This place is a disgrace, and I wouldn’t recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
Quite classic fast food sushi but still with good portions unlike others in Montreal.
We chose ngiri sashimi Maki roll it was good.
The $15 salmon poke is a good deal considering the portion and bonus miso soup. Definitely more hearty than other similarly priced pokes. The taste of the sauce can be improved, but overall it’s not bad.
Sushi is OK. It’s in a food court so don’t expect top quality.
Atmosphere: 3
Food: 4
Service: 5
I had their Ramen, just awful. First they sold me the wrong kind, couldn't see their own menu, from where the cashier was standing. I asked for 2 eggs and got one. I even reminded her when she was preparing my food. The table and chairs they have for eat-in, you better stand, couldn't seat properly anyways.
Atmosphere: 1
Food: 1
Service: 3
I do not normally eat at fast food sushi places, but my daughter was very hungry, so I took my chance. Everything was repacked, so I choose 2 boxes, gave them myself to cashier and choose a canned drink. When I paid I did not include tip because frankly it was not any service I received. Cashier, took a printed check looked at it, demonstratively crambled it and through away. I did not want to make a scene in front of my child so I let it go. Still angry writing it. Food was on low mediocre end but that was expected. Cashier behavior however was not expected or called for.
Atmosphere: 1
Food: 2
Service: 1
Delicious ramen in the Eaton Center.
It was even better because the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
I love this place. The food is good and the service is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon Poke Bowl
Bought avocado/cucumber rollIt tasted stale and old ?
Atmosphere: 2
Food: 1
Service: 2
Take-out counter and 5 places to eat on site. The sushi was good. I've been there many times.
Atmosphere: 5
Food: 5
Service: 5
Portions are a little bit small but taste is ok for the
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Please stay away!! Ordered the unagi rice bowl, they gave me three small pieces of unagi with salad for almost $20 …
Food: 1
Service: 1
Very nice
Nice and really fresh sushi
Nice and really fresh sushi
They're salmon sushi is quite good!
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