Had a great experience last Sunday. The staffs were very kind and the pineapple slush we got were quite delicious.
KC Y
Very disappointed with a particular female staff who have been intentionally overcharging and refusing to add points. We have been loyal customers for many years and have super elite status with 200+ points collected. This means we get an automatic free upgrade for all drinks and are given one point for each drink purchased. This employee has been sneaky and only gives us one point, even though we purchased multiple drinks. When we point it out, she calls us liars and claim points were given even though we can provide evidence to show that it was not. In addition, even though we get an automatic upgrade to a large size drink, she charges us an additional dollar for each drink. She’s done this many times and we finally called in to the store and spoke to a very nice gentleman who took down our phone numbers to make sure we get our perks. Things were well for a few days until this employee came back to work. She immediately starts overcharging us again and argues that we don’t have the perks.
She claims that it’s our problem. She doesn’t know what super elite status means or what the perks include and she is too busy to look it up, so she won’t give it to us. We’ve been to all of their other locations and have never had this problem. We also don’t have this problem with the other employees at this location. Just her. As soon as they type in your phone number, they can see the status and know what perks are attached to it. This lady is claiming that she knows nothing about the products of her own company and it is the customer’s responsibility to inform her. And then when we do inform her, she tells us we don’t have it and it’s too late for her to change it. Does the company only train employees at other locations but not her?
What is the point of having a loyalty system when your employees refuse to abide by it? Ten Ren, do better!
Neily Peng
⸻
5-star review: This is truly the most special tea I’ve ever had. I once traveled all the way to Alishan Mountain in Taiwan to learn about how this tea is made – and ever since, I’ve absolutely loved it. The tea comes in many varieties, including ones infused with ginseng, making it suitable and beneficial for people of all ages, from the young to the elderly. It helps with sleep, improves circulation, warms you in the winter, and refreshes you in the summer.
Made with 100% natural ingredients and no preservatives, it stands apart from most teas on the market. This brand is well-known across Southeast Asia, and I’m so happy it has a branch here in Canada.
Even though I live far away, I always order it to gift my parents and grandparents for special occasions like Lunar New Year. Every time I visit Toronto, I make sure to stop by the shop in person. When I can’t go, I even ask a friend to ship it to me. This tea is truly precious to me – a meaningful gift for loved ones and a treasure for my own health.
Atmosphere: 5
Food: 5
Service: 5
Ravi Kanagasabey
Good place for bubble tea. Many varieties...... and fairly priced.
Atmosphere: 4
Food: 4
Service: 4
L
Watered down pearl milk tea. No bathroom for paying clients. Coco tea is so much better
Atmosphere: 1
Food: 1
Service: 1
Tenzin Lhakdon
Just got their Hokkaido milk tea and it’s disgusting.
Koutayba Khodr
I came in looking for high-quality green tea, but every box I was shown had a store-applied expiration tag instead of one from the manufacturer. That either means the product has no expiration date—which isn’t possible—or the store is adding its own, which seems questionable. On top of that, the in-store prices were twice as much as online!
Vesela Zarkina
Lovely matcha lattes
namhai nhat
5-1-2025 . The woman's lies and fraud about the product price are unbelievable. As a young person, I came to buy the product to enjoy it, with a lot of confusion. They sold it to me for $150 for 2 boxes of King's 913 Green Ginseng Oolong 10.6 tea, while on the website it was $62, a blatant fraud. Because that woman lost trust in the company's store. Will never come back. Do your research before you go there.
Sophie Buckingham
Nice atmosphere! Good quality boba — matcha with red bean (milk alternative: oat milk). Horoscope series of boba is fun! Nice products as well for loose tea and teapots, cups. Nice employees!
There is no tea flavor or osmanthus flavor. I bought a glass of syrup water.
MomoDev
The store actively promotes buying 3 packs of different types of tea for a discounted price, but doesn't allow to even smell them first. I took the risk and the tea obviously ended up being below average quality with a poor shallow taste. Better buy a good tea for a bigger price than this. The store shouldn't promote poor quality products!
Myla Ramos
I love their Matcha Latte with red bean! It tastes so good! The red bean matches with the matcha. There's a distinct taste to it, not the usual matcha powder I tried in other places. They also sell lots of other tea that you can brew at home.
Had a great experience last Sunday. The staffs were very kind and the pineapple slush we got were quite delicious.
Very disappointed with a particular female staff who have been intentionally overcharging and refusing to add points. We have been loyal customers for many years and have super elite status with 200+ points collected. This means we get an automatic free upgrade for all drinks and are given one point for each drink purchased. This employee has been sneaky and only gives us one point, even though we purchased multiple drinks. When we point it out, she calls us liars and claim points were given even though we can provide evidence to show that it was not. In addition, even though we get an automatic upgrade to a large size drink, she charges us an additional dollar for each drink. She’s done this many times and we finally called in to the store and spoke to a very nice gentleman who took down our phone numbers to make sure we get our perks. Things were well for a few days until this employee came back to work. She immediately starts overcharging us again and argues that we don’t have the perks.
She claims that it’s our problem. She doesn’t know what super elite status means or what the perks include and she is too busy to look it up, so she won’t give it to us. We’ve been to all of their other locations and have never had this problem. We also don’t have this problem with the other employees at this location. Just her. As soon as they type in your phone number, they can see the status and know what perks are attached to it. This lady is claiming that she knows nothing about the products of her own company and it is the customer’s responsibility to inform her. And then when we do inform her, she tells us we don’t have it and it’s too late for her to change it. Does the company only train employees at other locations but not her?
What is the point of having a loyalty system when your employees refuse to abide by it? Ten Ren, do better!
⸻
5-star review:
This is truly the most special tea I’ve ever had. I once traveled all the way to Alishan Mountain in Taiwan to learn about how this tea is made – and ever since, I’ve absolutely loved it. The tea comes in many varieties, including ones infused with ginseng, making it suitable and beneficial for people of all ages, from the young to the elderly. It helps with sleep, improves circulation, warms you in the winter, and refreshes you in the summer.
Made with 100% natural ingredients and no preservatives, it stands apart from most teas on the market. This brand is well-known across Southeast Asia, and I’m so happy it has a branch here in Canada.
Even though I live far away, I always order it to gift my parents and grandparents for special occasions like Lunar New Year. Every time I visit Toronto, I make sure to stop by the shop in person. When I can’t go, I even ask a friend to ship it to me. This tea is truly precious to me – a meaningful gift for loved ones and a treasure for my own health.
Atmosphere: 5
Food: 5
Service: 5
Good place for bubble tea. Many varieties...... and fairly priced.
Atmosphere: 4
Food: 4
Service: 4
Watered down pearl milk tea. No bathroom for paying clients. Coco tea is so much better
Atmosphere: 1
Food: 1
Service: 1
Just got their Hokkaido milk tea and it’s disgusting.
I came in looking for high-quality green tea, but every box I was shown had a store-applied expiration tag instead of one from the manufacturer. That either means the product has no expiration date—which isn’t possible—or the store is adding its own, which seems questionable. On top of that, the in-store prices were twice as much as online!
Lovely matcha lattes
5-1-2025 . The woman's lies and fraud about the product price are unbelievable. As a young person, I came to buy the product to enjoy it, with a lot of confusion. They sold it to me for $150 for 2 boxes of King's 913 Green Ginseng Oolong 10.6 tea, while on the website it was $62, a blatant fraud. Because that woman lost trust in the company's store. Will never come back. Do your research before you go there.
Nice atmosphere! Good quality boba — matcha with red bean (milk alternative: oat milk). Horoscope series of boba is fun! Nice products as well for loose tea and teapots, cups. Nice employees!
Restaurantji Recommends
There is no tea flavor or osmanthus flavor. I bought a glass of syrup water.
The store actively promotes buying 3 packs of different types of tea for a discounted price, but doesn't allow to even smell them first. I took the risk and the tea obviously ended up being below average quality with a poor shallow taste.
Better buy a good tea for a bigger price than this. The store shouldn't promote poor quality products!
I love their Matcha Latte with red bean! It tastes so good! The red bean matches with the matcha. There's a distinct taste to it, not the usual matcha powder I tried in other places. They also sell lots of other tea that you can brew at home.
Atmosphere: 5
Food: 5
Service: 5
No manner bad env.
Taste plain.
Atmosphere: 1
Food: 1
Service: 1
No manner bad env.
Taste plain.
Atmosphere: 1
Food: 1
Service: 1
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