Thai Express Restaurant Toronto

Got food poisoning within a few hours of eating here.

Tom Yum soup is terrible. No taste, no vegetables just a little in the Vegetables Tom Yum. Why is vegetarian then?? Watch the video! You pay $16 for pasta and some flavorless water. Worst experience ever. She is also not nice at all 😔

Update: 2 min after my review we complained. The manager's attitude was just unacceptable. He was asking we don't see the vegetables? Seriously?? The soup was 95% pasta and 5% vegetables. I know usually there is lots of pasta too but c'mon. we did not ask for shrimp, beef etc because we wanted vegetables but not pasta soup. On top of that the taste is horrible. Nothing like Tom Yum Soup. End of the complaint they refunded.

$17 and half the container was filled with water/liquid! Filled up with bean sprouts but the chicken and veggies were minimal. I spoke to colleagues and they all agree that this is a bad location. And look at all these bad reviews! Cmon guys. Give customers what they pay for.

Horrible food. Tried rice and soup in 2 different occasions and both disgusting. The cooks seem have no love for the food. Just putting something on pot and pouring on plate.

I wanted to try Thai express again after a couple years of last eating from there. It was a bad decision and I shouldve got timmies instead for cheaper. Customer service was seldom and the chicken pad Thai I ordered was terrible. I can’t even finish my meal because the chicken was so overcooked, tough you can’t even break it with chopsticks and I was suprised by that for $14 odd dollars also during the gst break. There’s no lineup mostly at this location so why is the chicken not fresh? This franchise fell off and I didn’t know why until today. I will never be buying Thai express ever again at any location. Disappointed and a complete waste of peoples money. This food is not worth over 10-11$ for that quality. I can’t believe I lost $15 today. Complete disrespect to front line workers that work in the hospital trying to get lunch. Oh and also the young lady working the cash is very rude. Don’t even bother asking for peanuts or any other sauce or napkins because when I tried asking her for a chopstick she looked at me as if I asked for a loan or something. Very rude and I understand why there never any lineup.

Very rude customer service, first time I ordered on this restaurant but never again. 🚩

I’ve tried this location a few times for work lunch meal. Each time they are sooo cheap on any veg. Lucky if you get one single piece of greens. If you complain they want to charge extra for what should be normal.

Food is ok but what in the hell is this portion size. Picture below for reference but that was $17. Get two of the dish same stuff at another location. This is seriously a last resort option. Try the Lebanese place beside it.

Overall experience was horrible. Woman/girl who was taking the orders was sitting there head down on her phone AND clipping her damn finger nails. I have been here when it first opened up but has taken an extreme downward spiral towards being probably one of the worst Thai Express locations in the city. Everything is watered down and they only throw in a couple peices of protein. Definitely not worth the charge for one. Not sure what they are paying for rent in a hospital but they must be getting hosed because their portion sizes went down as well. Either way they don't care because their customer base is tired, sick and overworked staff and patients or worried visitors who just want something to eat and you can tell they are taking full advantage of that fact. Sad but true.

Atmosphere: 1

Food: 1

Service: 1

Very cold customer service. When asking for things like peanuts and sriracha for my pad Thai, the reaction from the cashier looked like she’s doing me the biggest favour in the world. Was not asked whether I want it spicy or not. Didn’t have lime as in all normal Thai express locations. Food was bland. Not enough meat. Overpriced. Overall, 2/5.

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Pad Thai

As someone that works in this hospital I highly dislike this particular Thai express.
1. They pack heavy on cheap carbs and skimp on the veggies and proteins
2. They rush and undercook often
3. Don't clean their wok. Had large black bitter charred flakes on my food. I brought back and the owner said it's black pepper!
4. Lastly they oversalt their food like crazy

I have been to many great Thai express locations; however, this one particular branch is really not up to standard.

Atmosphere: 3

Food: 1

Service: 1

Best veg Thai. I love it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pad Thai

I came here around 6pm while the cafeteria was empty. The gentleman cooked my food way too fast, under 2mins. I’ve been to other Thai express and they cook your food for at least 5mins. Food had no flavour, bland and stale. I could tell something was off while eating it. Now my stomach hurts

Atmosphere: 3

Food: 1

Service: 3

What kind of Thai place has no peanuts and no lime with Pad Thai. That's like two of the main ingredients. Trash.

Atmosphere: 3

Food: 1

Service: 4

Always great food, the staff are humans like all of us. Sometimes we all have bad days. Overall it's a wonderful experience more often than not. ??♥️

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Fried Rice