The Market by Longo's at Imperial Plaza

On Thursday, February 13, around 7 p.m., I visited your Longo’s location at Imperial Plaza and made a purchase. As a regular customer, I was deeply disappointed and offended by my experience. The cashier, an older caucasian woman with red hair named Margaret, made me feel uncomfortable. After I placed all my items on the counter, she asked if that was everything, to which I confirmed. She then asked to see my bag, which I found inappropriate, but I allowed her to check it, and it was empty. It seemed as though she suspected I was attempting to steal, which I found disrespectful.

I plan to come by in the next few days to speak with the manager. I strongly suggest that you address this situation with Margaret and inform her that her behaviour towards me was not acceptable.

not only are the prices significantly higher than regular longos here, most of the cashiers are so absent minded in the past month I’ve been there 5 times and cashiers have double charged me for one item 3 out of those 5 times!!

Great place to shop and very lovely employees did not like the underground parking tho

Be careful with their 'fresh' pasta..

At least once a month there is the same woman cashier coughing uncontrollably. It’s time to get self check out longos. This is not acceptable.

Convenient location with some egregiously high prices. Regular-sized boxes of cereal for $9 (that they sold for half that in 2022)? Get real. You can buy the exact same box at nearby stores for half that cost or less. Similar price gouging applies to other products.

This store is an embarrassment compared to any other Longos, which is a shame given the great design of the facility and the building it is in. Prepared food is slop, and the same day after day after day, with a very limited selection that seemingly never changes. I was in another Longos recently and was astounded at how good their prepared food section was, and how much variety they had. It was like a whole different chain. Prices here are high. Store is small so I can imagine sales are fewer, leading to alot of expired or close-to-expired food on shelves. However, their markdowns on expired food used to be 50%, then it changed to either 30% or 40% depending on the item, which is a ripoff and exploitative. I also got horribly sick less than an hour after eating a slice of their pumpkin pie. The staff are ambivalent on a good day, snarky and disinterested on most other days. The guys who stock the shelves act like they run the place. Attitude aplenty. No idea who the managers are, as they don't make their presence known. Thumbs down across the board.

If you use the TooGoodtogo app , please don’t utilize this location. The man that worked at the prepared food discriminates against those who use this app. I spent $50 at this store while there and I will NEVER spend another $1 at this location because of this experience. I’m sad I moved into a neighbourhood that treats people this way. This is the only Longos I have had a negative experience.

Rudest and most unhelpful staff, useless supervisors (Gemma) and NO self-serve checkout kiosks, so you have to line up to purchase 1 or a few items and there are usually just 1-3 cashiers working at any given time. Also, their buffets (hot and cold) are ridiculously overpriced!I live a 5 min walk from this store but only shop there if I really have no option. Thank God there's a Loblaws a 10 minute walk from my place!

LONGOS is the BEST GROCERY STORE ?My husband and I have been loyal LONGOS shoppers for years. The location on St. Clair and Avenue Road is close by and I love going there. Outstanding customer service... Store manager Wahab Khan , and his team reach out to make your shopping experience so positive.Excellent selection of food products , meat, fish. In fact, I know a chef who only buys his meats from LONGOS.I know that the Longo family are highly respected... my friend Carla, knew them well...so kind , giving and professional.It is obvious that the Longo family have instilled their personal values in their stores too.Make sure that you also get a Longo’s Loyalty points card...Free 1 hour parking is available at this location.Returned to Longo’s yesterday. Another great shopping experience. Staff readily available. Margaret at cash was sp pleasant.With gratitude,?Rosemarie Taylor

Worst staff ever of any grocery store! I don't even bother with the meat/fish counter since whoever is working there whenever I go, hides strategically with their head down looking at their cell phone. Also, I had the worst experience the ONE time I tried ordering fish from them. Waited 20 minutes for 4 pieces of fish and left empty handed and extremely frustrated. Then there's certain Starbucks staff who won't cash you out if you have ONE or TWO item over the 3 item limit forcing you to stand in a long lineup to cash out 4-5 items with only 2-3 cashiers working. Worst staff in the store for horrible customer service skills, laziness and rudeness or refusal to serve you are the meat/fish counter and the cashiers and unfortunately they don't have any self-serve checkout kiosks for customers to deal with machines who are fast and efficient with NO rudeness, attitude or laziness towards customers.

Atmosphere: 2

Food: 5

Service: 1

Love it. So convenient for us.

Lot better than nearby Loblaws in terms of price and veggie freshness. Nicely organized friendly and helpful staff.Especially product are new and has good shelf life period.

Whoever said prices here are similar to Walmart or Metro must not have been to either stores. Prices here a high to begin with but have been jacked up even more during the past 2 months!?! By the way Longo's is now owned by Loblaws so do expect prices to creep upwards...

Lot better than nearby Loblaws in terms of price and veggie freshness. Nicely organized friendly and helpful staff.

Especially product are new and has good shelf life period.