Its been a weird experience for me tbh. restaurant is very strategic and easy to access. But when i walked into the restaurant (2nd floor), there were some people who were leaving, slipped from the stairs, one of the employees just looked, did nothing, and walked away (definitely not the best customer service imo). Whole place is a great vibe! Very different from regular restaurants. Feels like we are being transported to another country, which is amazing! We ordered risotto (not the best according to my friends), onion rings (very bland), fries (ok?), sourdough crumpets (ok? Feels like we’re eating english muffins), fish and chips (decent), and salmon (salmon is great, but the potatoes tasted very oily for me). I would definitely come for the drinks and vibe. But food wise…definitely had better. Sorry
Atmosphere: 5
Food: 4
Service: 4
David Stewart Media
We really enjoyed this spot! The atmosphere and food were exactly what we were looking for. Our server, Caleb, went above and beyond to make our visit memorable. We're definitely looking forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
Celine Solomon
Last night I was a patron at this bar/restaurant, which I had high hopes for based on all the good reviews and the recommendation I received from the hotel I’m staying at.
To preface everything, I’m from Toronto, currently in Ottawa for work. I work in corporate now, but have a background in hospitality. Basically I understand the industry and best practices.
From the moment I entered the establishment I was ignored and dismissed by staff. It was around 10pm, and figured maybe they’re just trying to wrap up for the evening, but was told to just go downstairs where I saw the place was still in full service and busy. I sat at the bar and could barely get a glass of water for 10 minutes. The bartender working (I believe his name was Kevin) was rude, short, and dismissive. He actively ignored me, but would treat patrons that came right after me (coincidentally white males) promptly and with a smile. I finally got a menu from another bartender who was slightly better. The entire time I was there their was a vibe that I wasn’t welcomed. I actually had a friend on a video call on my phone and they could overhear the interactions I was having with staff and they were shocked.
Eventually another guest sat beside me and we started to chat. He told me how good the food was and gave me more restaurant recommendations. This guest was served promptly and with a smile, which was a stark difference to how I was treated.
As a Canadian born and raised, I never like to deduce that race/gender could be a factor to ill treatment, but I happened to be the only black woman in the establishment and I feel that was a factor, whether conscious or not.
It’s a shame cause I’ve heard good things about this place, and as mentioned before I’ve worked in hospitality in Toronto and also gone out and have never been treated so poorly to where I felt I needed to write a review.
For contrast I actually stopped at the Bier Market just down the street earlier in the day and received amazing service from the host to the server. It was incredible and I thought that would continue to be my experience in Ottawa.
I always make sure to tip well, but based on the service I received, for the first time in my life I left 10% to reflect how poorly the staff did at Rabbit Hole.
I hope management takes the time to remind their staff that being hospitable is part of being in the industry. I have friends who work with the O&B group so this whole experience has been disappointing
Atmosphere: 1
Service: 1
Karen Kryzanowski (Karen K)
We had our team lunch here with 9 people. Food came super fast and it tasted awesome. Wait staff were amazing and very well coordinated/organized. The atmosphere 4 stars as it was a bit loud and very crowded typical British pub Will definitely book again.
Atmosphere: 4
Food: 5
Service: 5
Chloe D
Always a favorite when I’m in Toronto! Bartenders are friendly and provide great service, love to try the sandwich of the day, steak pie is delicious as well. Have never had a bad meal here and look forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
KontoVonMir
I was generally underwhelmed with my experience at The Rabbit Hole. Based on the pictures the vibe and the atmosphere didn't match. But what bothered me most was that I flew in for only one day to visit Toronto and I while was looking for a good and memorable food experience it was mostly disappointing. I made a reservation for two because I found their food items on their menu intriguing and the pictures looked nice, but come to find out that during happy hour they only service starters and small items. Nowhere (!!!) on the website does it say that!! So I wasted my only opportunity to get something good to eat in Toronto on finger food... and yet, after 3 starters and two cocktails, I ended up with a $112 bill after everything was said and done and still left hungry.
On the positive side the sliders and the scotch egg were really tasty.
Atmosphere: 3
Food: 2
Service: 3
Eric Drew
Great food and service. A bit too loud for my liking. I'll be back - queue the Arnie Austrian accent.
Atmosphere: 5
Food: 5
Service: 5
Mohammad Jawad Shahabi
Ordered the Atlantic salmon which was super tasty, but the portion was so small I ended up having a snack once I got home.
Atmosphere: 5
Food: 3
Service: 4
Fergus Worcestershire
Down the rabbit hole we go, To a pub of British hue, Where crumpets, bubbles, steaks do flow, A quirky, quaintest crew.
The service, quick, the staff, quite bright, But prices, oh, a dreadful sight! We ordered eggs, a Scottish treat, And chips with steak, a hearty feat.
The fish and chips, a classic fare, Though pricey, tasty, beyond compare. The pub's quite cozy, warm and bright, With digital fires, a curious sight.
So if you're feeling peckish, bold, And have a pocketful of gold, The Rabbit Hole's the place to be, For a quirky meal, wild and free.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fish and Chips, Welsh Rarebit
Gregory Light
The food was good, as was the service. The ambiance was very pleasant - comfortable and almost ideal for lunch and conversation. The music level at the Rabbit Hole, however, follows the current trend of no longer being content to stay in the background. It was not bad when we first sat down, but as more people arrived, voices were incrementally raised to be heard above the music and then increasingly above the voices of the diners themselves. It is an easy fix if the proprieters dare.
Gem of a spot in the heart of the Financial District to get a great drink. They have happy hour after 8:30pm on Fridays and the cocktails are delicious! Service was fantastic and the atmosphere is very British and classy. Would highly recommend to anyone!
Atmosphere: 5
Food: 5
Service: 5
Salma B.
The food was just okay, honestly. It didn’t have much flavor, and I was a bit disappointed.
Atmosphere: 3
Food: 2
Service: 3
Ali k
The Rabbit Hole, an Oliver & Bonacini establishment, offers a charming, oldworld British pub ambiance. The design is impressive, with antique clocks adorning the walls and other classic touches. However, the dining experience was somewhat underwhelming.
While the service was friendly, it felt rushed, particularly during the peak dinner hour. A minor oversight occurred when our birthday celebration request was missed, a detail that could have enhanced the special occasion.
The food was a mixed bag. The Scotch eggs were a standout, perfectly cooked with a runny yolk. The salad was fresh and tasty. The steak was well prepared, and the herb butter added a delightful flavour. However, the steak pie was a bit disappointing. The meat was more braised than expected, and the generous portion of mashed potatoes overshadowed the filling.
For dessert, the chocolate pudding was rich and decadent, though perhaps a bit too dense. The sticky toffee pudding was good, but a few additional pieces of date would have elevated the flavour.
Overall, the Rabbit Hole is a decent dining experience, but it doesn't quite live up to the expectations associated with an Oliver & Bonacini restaurant. The prices are higher than anticipated, and the overall experience could be improved with more attentive service and a few tweaks to the menu.
This restaurant is so beautiful! The food was amazing, my husband and I ordered a steak mushroom pie, fish chips and sticky toffee pudding! He loved those dishes. Definitely come back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
Rebecca S
Great service plus delicious food equal to “highly recommend”. Looking forward to another Rabbit hole dinner👌🏾
Food: 5
Service: 5
Recommended dishes: Scotch Egg & Piccalilli, Steak & Mushroom Pie
Its been a weird experience for me tbh. restaurant is very strategic and easy to access. But when i walked into the restaurant (2nd floor), there were some people who were leaving, slipped from the stairs, one of the employees just looked, did nothing, and walked away (definitely not the best customer service imo). Whole place is a great vibe! Very different from regular restaurants. Feels like we are being transported to another country, which is amazing! We ordered risotto (not the best according to my friends), onion rings (very bland), fries (ok?), sourdough crumpets (ok? Feels like we’re eating english muffins), fish and chips (decent), and salmon (salmon is great, but the potatoes tasted very oily for me). I would definitely come for the drinks and vibe. But food wise…definitely had better. Sorry
Atmosphere: 5
Food: 4
Service: 4
We really enjoyed this spot! The atmosphere and food were exactly what we were looking for. Our server, Caleb, went above and beyond to make our visit memorable. We're definitely looking forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
Last night I was a patron at this bar/restaurant, which I had high hopes for based on all the good reviews and the recommendation I received from the hotel I’m staying at.
To preface everything, I’m from Toronto, currently in Ottawa for work. I work in corporate now, but have a background in hospitality. Basically I understand the industry and best practices.
From the moment I entered the establishment I was ignored and dismissed by staff. It was around 10pm, and figured maybe they’re just trying to wrap up for the evening, but was told to just go downstairs where I saw the place was still in full service and busy. I sat at the bar and could barely get a glass of water for 10 minutes. The bartender working (I believe his name was Kevin) was rude, short, and dismissive. He actively ignored me, but would treat patrons that came right after me (coincidentally white males) promptly and with a smile. I finally got a menu from another bartender who was slightly better. The entire time I was there their was a vibe that I wasn’t welcomed. I actually had a friend on a video call on my phone and they could overhear the interactions I was having with staff and they were shocked.
Eventually another guest sat beside me and we started to chat. He told me how good the food was and gave me more restaurant recommendations. This guest was served promptly and with a smile, which was a stark difference to how I was treated.
As a Canadian born and raised, I never like to deduce that race/gender could be a factor to ill treatment, but I happened to be the only black woman in the establishment and I feel that was a factor, whether conscious or not.
It’s a shame cause I’ve heard good things about this place, and as mentioned before I’ve worked in hospitality in Toronto and also gone out and have never been treated so poorly to where I felt I needed to write a review.
For contrast I actually stopped at the Bier Market just down the street earlier in the day and received amazing service from the host to the server. It was incredible and I thought that would continue to be my experience in Ottawa.
I always make sure to tip well, but based on the service I received, for the first time in my life I left 10% to reflect how poorly the staff did at Rabbit Hole.
I hope management takes the time to remind their staff that being hospitable is part of being in the industry. I have friends who work with the O&B group so this whole experience has been disappointing
Atmosphere: 1
Service: 1
We had our team lunch here with 9 people. Food came super fast and it tasted awesome. Wait staff were amazing and very well coordinated/organized. The atmosphere 4 stars as it was a bit loud and very crowded typical British pub
Will definitely book again.
Atmosphere: 4
Food: 5
Service: 5
Always a favorite when I’m in Toronto! Bartenders are friendly and provide great service, love to try the sandwich of the day, steak pie is delicious as well. Have never had a bad meal here and look forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
I was generally underwhelmed with my experience at The Rabbit Hole. Based on the pictures the vibe and the atmosphere didn't match. But what bothered me most was that I flew in for only one day to visit Toronto and I while was looking for a good and memorable food experience it was mostly disappointing. I made a reservation for two because I found their food items on their menu intriguing and the pictures looked nice, but come to find out that during happy hour they only service starters and small items. Nowhere (!!!) on the website does it say that!! So I wasted my only opportunity to get something good to eat in Toronto on finger food... and yet, after 3 starters and two cocktails, I ended up with a $112 bill after everything was said and done and still left hungry.
On the positive side the sliders and the scotch egg were really tasty.
Atmosphere: 3
Food: 2
Service: 3
Great food and service. A bit too loud for my liking. I'll be back - queue the Arnie Austrian accent.
Atmosphere: 5
Food: 5
Service: 5
Ordered the Atlantic salmon which was super tasty, but the portion was so small I ended up having a snack once I got home.
Atmosphere: 5
Food: 3
Service: 4
Down the rabbit hole we go,
To a pub of British hue,
Where crumpets, bubbles, steaks do flow,
A quirky, quaintest crew.
The service, quick, the staff, quite bright,
But prices, oh, a dreadful sight!
We ordered eggs, a Scottish treat,
And chips with steak, a hearty feat.
The fish and chips, a classic fare,
Though pricey, tasty, beyond compare.
The pub's quite cozy, warm and bright,
With digital fires, a curious sight.
So if you're feeling peckish, bold,
And have a pocketful of gold,
The Rabbit Hole's the place to be,
For a quirky meal, wild and free.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fish and Chips, Welsh Rarebit
The food was good, as was the service. The ambiance was very pleasant - comfortable and almost ideal for lunch and conversation. The music level at the Rabbit Hole, however, follows the current trend of no longer being content to stay in the background. It was not bad when we first sat down, but as more people arrived, voices were incrementally raised to be heard above the music and then increasingly above the voices of the diners themselves. It is an easy fix if the proprieters dare.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Gem of a spot in the heart of the Financial District to get a great drink. They have happy hour after 8:30pm on Fridays and the cocktails are delicious! Service was fantastic and the atmosphere is very British and classy. Would highly recommend to anyone!
Atmosphere: 5
Food: 5
Service: 5
The food was just okay, honestly. It didn’t have much flavor, and I was a bit disappointed.
Atmosphere: 3
Food: 2
Service: 3
The Rabbit Hole, an Oliver & Bonacini establishment, offers a charming, oldworld British pub ambiance. The design is impressive, with antique clocks adorning the walls and other classic touches. However, the dining experience was somewhat underwhelming.
While the service was friendly, it felt rushed, particularly during the peak dinner hour. A minor oversight occurred when our birthday celebration request was missed, a detail that could have enhanced the special occasion.
The food was a mixed bag.
The Scotch eggs were a standout, perfectly cooked with a runny yolk.
The salad was fresh and tasty. The steak was well prepared, and the herb butter added a delightful flavour. However, the steak pie was a bit disappointing. The meat was more braised than expected, and the generous portion of mashed potatoes overshadowed the filling.
For dessert, the chocolate pudding was rich and decadent, though perhaps a bit too dense. The sticky toffee pudding was good, but a few additional pieces of date would have elevated the flavour.
Overall, the Rabbit Hole is a decent dining experience, but it doesn't quite live up to the expectations associated with an Oliver & Bonacini restaurant. The prices are higher than anticipated, and the overall experience could be improved with more attentive service and a few tweaks to the menu.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Sticky Toffee Pudding, Scotch Egg & Piccalilli
This restaurant is so beautiful! The food was amazing, my husband and I ordered a steak mushroom pie, fish chips and sticky toffee pudding! He loved those dishes. Definitely come back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
Great service plus delicious food equal to “highly recommend”. Looking forward to another Rabbit hole dinner👌🏾
Food: 5
Service: 5
Recommended dishes: Scotch Egg & Piccalilli, Steak & Mushroom Pie
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