Double Check when you order Summerlicious drinks. We asked for the server's recommendation on the Summerlicious drinks menu and ordered what he recommended, but what he gave us was the biggest amount of wine and the largest amount of beer which were on the regular menu. Who gives you 10oz of wine when you order 'a' glass of wine and who gives you 20oz of beer when you order 'a pint' of beer? Are these people qualified for Smart Serve? This NEVER happened when I went to other restaurants near this area such as Black+Blue, Jump, The Chase, or HY steakhouse, on and off Summerlicious. Even the casual pubs don't play this kind of shallow trick. The servers should confirm the amount of the drinks before they put the order, or they should put 'regular' pint as the customer ordered. I wouldn't have given 20% of gratuity fee if I found this before checking the bill. The quality of the food was medium and the service was shallow. Try other app rather than Salmon tartar. It's not worthy. The only thing which was satisfied at this restaurant was beef.
Ulysses Grant
Funky British Pub style watering hole in the Toronto financial district. A different vibe than the sameness found in many other financial district watering holes. Service can get a bit spotty when busy. Overall, the staff was friendly and the food was tasty.
Cam Spear
Great English style food but needs faster service.
Candace Cooper
Fun for after work drinks, and great service on the patio from Peter!
Santosh GS
Love the food! The tartar is tasty, but burnt bread (third time and it’s now just expected) sort of ruins the experience, but that scotch egg saves the day! Deluxe Shepherd’s Pie with the lamb shoulder is delicious. Totally appreciate the recommendation to go with the Raccoon Lager, but the staff need to know a good red ale in what’s painted as a British pub.
Susheel Mathews
Had the summerlicious course, for 55$ its steal. The Food was absolutely amazing so much so it prompted me to leave this review. You can taste the brilliance in the care taken toward crafting the Food. The potatoes were fried in tallow and not canola, the yorkshire was melt-in-your mouth clouds of fluffiness. I think if I open a restaurant, I'd want someone like Cory in my staff. Ideal server 👌 Please drop by the Rabbit Hole if you get the chance. You can thank me later 😜
MM
Fantastic customer service and great management that really goes above and beyond!
Jeff Jaden
Its been a weird experience for me tbh. restaurant is very strategic and easy to access. But when i walked into the restaurant (2nd floor), there were some people who were leaving, slipped from the stairs, one of the employees just looked, did nothing, and walked away (definitely not the best customer service imo). Whole place is a great vibe! Very different from regular restaurants. Feels like we are being transported to another country, which is amazing! We ordered risotto (not the best according to my friends), onion rings (very bland), fries (ok?), sourdough crumpets (ok? Feels like we’re eating english muffins), fish and chips (decent), and salmon (salmon is great, but the potatoes tasted very oily for me). I would definitely come for the drinks and vibe. But food wise…definitely had better. Sorry
Atmosphere: 5
Food: 4
Service: 4
David Stewart Media
We really enjoyed this spot! The atmosphere and food were exactly what we were looking for. Our server, Caleb, went above and beyond to make our visit memorable. We're definitely looking forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
Celine Solomon
Last night I was a patron at this bar/restaurant, which I had high hopes for based on all the good reviews and the recommendation I received from the hotel I’m staying at.
To preface everything, I’m from Toronto, currently in Ottawa for work. I work in corporate now, but have a background in hospitality. Basically I understand the industry and best practices.
From the moment I entered the establishment I was ignored and dismissed by staff. It was around 10pm, and figured maybe they’re just trying to wrap up for the evening, but was told to just go downstairs where I saw the place was still in full service and busy. I sat at the bar and could barely get a glass of water for 10 minutes. The bartender working (I believe his name was Kevin) was rude, short, and dismissive. He actively ignored me, but would treat patrons that came right after me (coincidentally white males) promptly and with a smile. I finally got a menu from another bartender who was slightly better. The entire time I was there their was a vibe that I wasn’t welcomed. I actually had a friend on a video call on my phone and they could overhear the interactions I was having with staff and they were shocked.
Eventually another guest sat beside me and we started to chat. He told me how good the food was and gave me more restaurant recommendations. This guest was served promptly and with a smile, which was a stark difference to how I was treated.
As a Canadian born and raised, I never like to deduce that race/gender could be a factor to ill treatment, but I happened to be the only black woman in the establishment and I feel that was a factor, whether conscious or not.
It’s a shame cause I’ve heard good things about this place, and as mentioned before I’ve worked in hospitality in Toronto and also gone out and have never been treated so poorly to where I felt I needed to write a review.
For contrast I actually stopped at the Bier Market just down the street earlier in the day and received amazing service from the host to the server. It was incredible and I thought that would continue to be my experience in Ottawa.
I always make sure to tip well, but based on the service I received, for the first time in my life I left 10% to reflect how poorly the staff did at Rabbit Hole.
I hope management takes the time to remind their staff that being hospitable is part of being in the industry. I have friends who work with the O&B group so this whole experience has been disappointing
We had our team lunch here with 9 people. Food came super fast and it tasted awesome. Wait staff were amazing and very well coordinated/organized. The atmosphere 4 stars as it was a bit loud and very crowded typical British pub Will definitely book again.
Atmosphere: 4
Food: 5
Service: 5
Chloe D
Always a favorite when I’m in Toronto! Bartenders are friendly and provide great service, love to try the sandwich of the day, steak pie is delicious as well. Have never had a bad meal here and look forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
KontoVonMir
I was generally underwhelmed with my experience at The Rabbit Hole. Based on the pictures the vibe and the atmosphere didn't match. But what bothered me most was that I flew in for only one day to visit Toronto and I while was looking for a good and memorable food experience it was mostly disappointing. I made a reservation for two because I found their food items on their menu intriguing and the pictures looked nice, but come to find out that during happy hour they only service starters and small items. Nowhere (!!!) on the website does it say that!! So I wasted my only opportunity to get something good to eat in Toronto on finger food... and yet, after 3 starters and two cocktails, I ended up with a $112 bill after everything was said and done and still left hungry.
On the positive side the sliders and the scotch egg were really tasty.
Atmosphere: 3
Food: 2
Service: 3
Eric Drew
Great food and service. A bit too loud for my liking. I'll be back - queue the Arnie Austrian accent.
Atmosphere: 5
Food: 5
Service: 5
Mohammad Jawad Shahabi
Ordered the Atlantic salmon which was super tasty, but the portion was so small I ended up having a snack once I got home.
Double Check when you order Summerlicious drinks. We asked for the server's recommendation on the Summerlicious drinks menu and ordered what he recommended, but what he gave us was the biggest amount of wine and the largest amount of beer which were on the regular menu. Who gives you 10oz of wine when you order 'a' glass of wine and who gives you 20oz of beer when you order 'a pint' of beer? Are these people qualified for Smart Serve? This NEVER happened when I went to other restaurants near this area such as Black+Blue, Jump, The Chase, or HY steakhouse, on and off Summerlicious. Even the casual pubs don't play this kind of shallow trick. The servers should confirm the amount of the drinks before they put the order, or they should put 'regular' pint as the customer ordered. I wouldn't have given 20% of gratuity fee if I found this before checking the bill.
The quality of the food was medium and the service was shallow. Try other app rather than Salmon tartar. It's not worthy. The only thing which was satisfied at this restaurant was beef.
Funky British Pub style watering hole in the Toronto financial district. A different vibe than the sameness found in many other financial district watering holes. Service can get a bit spotty when busy. Overall, the staff was friendly and the food was tasty.
Great English style food but needs faster service.
Fun for after work drinks, and great service on the patio from Peter!
Love the food! The tartar is tasty, but burnt bread (third time and it’s now just expected) sort of ruins the experience, but that scotch egg saves the day! Deluxe Shepherd’s Pie with the lamb shoulder is delicious. Totally appreciate the recommendation to go with the Raccoon Lager, but the staff need to know a good red ale in what’s painted as a British pub.
Had the summerlicious course, for 55$ its steal. The Food was absolutely amazing so much so it prompted me to leave this review. You can taste the brilliance in the care taken toward crafting the Food. The potatoes were fried in tallow and not canola, the yorkshire was melt-in-your mouth clouds of fluffiness. I think if I open a restaurant, I'd want someone like Cory in my staff. Ideal server 👌 Please drop by the Rabbit Hole if you get the chance. You can thank me later 😜
Fantastic customer service and great management that really goes above and beyond!
Its been a weird experience for me tbh. restaurant is very strategic and easy to access. But when i walked into the restaurant (2nd floor), there were some people who were leaving, slipped from the stairs, one of the employees just looked, did nothing, and walked away (definitely not the best customer service imo). Whole place is a great vibe! Very different from regular restaurants. Feels like we are being transported to another country, which is amazing! We ordered risotto (not the best according to my friends), onion rings (very bland), fries (ok?), sourdough crumpets (ok? Feels like we’re eating english muffins), fish and chips (decent), and salmon (salmon is great, but the potatoes tasted very oily for me). I would definitely come for the drinks and vibe. But food wise…definitely had better. Sorry
Atmosphere: 5
Food: 4
Service: 4
We really enjoyed this spot! The atmosphere and food were exactly what we were looking for. Our server, Caleb, went above and beyond to make our visit memorable. We're definitely looking forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
Last night I was a patron at this bar/restaurant, which I had high hopes for based on all the good reviews and the recommendation I received from the hotel I’m staying at.
To preface everything, I’m from Toronto, currently in Ottawa for work. I work in corporate now, but have a background in hospitality. Basically I understand the industry and best practices.
From the moment I entered the establishment I was ignored and dismissed by staff. It was around 10pm, and figured maybe they’re just trying to wrap up for the evening, but was told to just go downstairs where I saw the place was still in full service and busy. I sat at the bar and could barely get a glass of water for 10 minutes. The bartender working (I believe his name was Kevin) was rude, short, and dismissive. He actively ignored me, but would treat patrons that came right after me (coincidentally white males) promptly and with a smile. I finally got a menu from another bartender who was slightly better. The entire time I was there their was a vibe that I wasn’t welcomed. I actually had a friend on a video call on my phone and they could overhear the interactions I was having with staff and they were shocked.
Eventually another guest sat beside me and we started to chat. He told me how good the food was and gave me more restaurant recommendations. This guest was served promptly and with a smile, which was a stark difference to how I was treated.
As a Canadian born and raised, I never like to deduce that race/gender could be a factor to ill treatment, but I happened to be the only black woman in the establishment and I feel that was a factor, whether conscious or not.
It’s a shame cause I’ve heard good things about this place, and as mentioned before I’ve worked in hospitality in Toronto and also gone out and have never been treated so poorly to where I felt I needed to write a review.
For contrast I actually stopped at the Bier Market just down the street earlier in the day and received amazing service from the host to the server. It was incredible and I thought that would continue to be my experience in Ottawa.
I always make sure to tip well, but based on the service I received, for the first time in my life I left 10% to reflect how poorly the staff did at Rabbit Hole.
I hope management takes the time to remind their staff that being hospitable is part of being in the industry. I have friends who work with the O&B group so this whole experience has been disappointing
Atmosphere: 1
Service: 1
Restaurantji Recommends
We had our team lunch here with 9 people. Food came super fast and it tasted awesome. Wait staff were amazing and very well coordinated/organized. The atmosphere 4 stars as it was a bit loud and very crowded typical British pub
Will definitely book again.
Atmosphere: 4
Food: 5
Service: 5
Always a favorite when I’m in Toronto! Bartenders are friendly and provide great service, love to try the sandwich of the day, steak pie is delicious as well. Have never had a bad meal here and look forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Mushroom Pie
I was generally underwhelmed with my experience at The Rabbit Hole. Based on the pictures the vibe and the atmosphere didn't match. But what bothered me most was that I flew in for only one day to visit Toronto and I while was looking for a good and memorable food experience it was mostly disappointing. I made a reservation for two because I found their food items on their menu intriguing and the pictures looked nice, but come to find out that during happy hour they only service starters and small items. Nowhere (!!!) on the website does it say that!! So I wasted my only opportunity to get something good to eat in Toronto on finger food... and yet, after 3 starters and two cocktails, I ended up with a $112 bill after everything was said and done and still left hungry.
On the positive side the sliders and the scotch egg were really tasty.
Atmosphere: 3
Food: 2
Service: 3
Great food and service. A bit too loud for my liking. I'll be back - queue the Arnie Austrian accent.
Atmosphere: 5
Food: 5
Service: 5
Ordered the Atlantic salmon which was super tasty, but the portion was so small I ended up having a snack once I got home.
Atmosphere: 5
Food: 3
Service: 4
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