August 26 around 12:30PM I came in to place a takeout lunch order. I told the cashier 1 jerk chicken roti, 1 chicken double, and 1 bottle of water. I watched the screen pointed at me and she keyed in 2 jerk chicken rotis and thought she would remove one but she did not say anything. Before confirming method of payment, she repeated the order back to me as 1 of everything and told me I owed $41 and turned the debit machine to me. I immediately pointed out that is wrong and basic math would indicate the order total must be under $30 even after tax. She initially argued with me and said no then I verbally said the prices of each item out loud, added them out loud to her and asked her how she got $41. I said you added the jerk chicken roti twice at the beginning and didn't remove it. Only then did she remove it from the order and changed my order total to $26. She didn't say sorry. She was also under the weather running her hand and arm under her nose due to sniffles then later packed my order with the same hands. Very concerning, disappointing, and frustrating. I have been coming here a long time so I knew to immediately be vigilant about this but for someone who might be new they easily could have paid and the cashier wouldn't have said anything. I don't know if she is new to working there or was being deliberately hidden but this is why it is imperative management should hire someone who knows the menu and prices inside and out and knows how to operate the point of sale system. Food was excellent always.
Atmosphere: 5
Food: 5
Service: 1
David Rampersad
Please don't call it doubles
Food: 1
SHAMSHER SINGH
Best serive they are proving and food is amazing and staff is too friendly also
Atmosphere: 5
Food: 5
Service: 5
Michel lozier
Order your 2 Roti, ask for mild pepper, the couple was so hot. It could not eat roti both was so hot in the garbage they went ordered so many times very Disappointed.
Food: 4
Jaswantee Raghubir
Today I went in and bought paratha - total waste of time. Dry, hard, no taste at all. Really disappointed , wouldn’t recommend this to anybody .
Food: 1
Service: 1
Leediya Karrijan
Been coming here 20 years plus and now To share this place and bring our kids definitely an amazing family owned business Savita greets us and her beautiful personality and customer service followed with authentic West Indian food feels like home . Will definitely recommend this place it’s a hidden gem !
Atmosphere: 5
Food: 5
Service: 5
Secondary One
The jerk chicken was overcooked and lacked seasoning, which was disappointing for a Caribbean restaurant. The service was slow as well
Jamal Mohamed
Nice Caribbean food and friendly staff
Marilyn Golding
Long time customer however last visit roti was not very good. It was soggy with too much gravy. Once we got home we had to dismantle it yo eat. Disappointed 😞
A Scarborough classic! I've been going here for decades for the goat roti and doubles and the quality of the food has always been great! I never dine in, but the ladies at the counter are always friendly!
Rick Brough
Great roti, best in TO
Aditya Sharma
Solid food Solid service Can’t go wrong
Dianna Ricketts
Yummy I love this roti fresh and tasty . Had the chicken. Hubby had the shrimp. 1. Suggesting make the shrimp roti smaller to allow for less potato filling. It warmed my soul this lunch ! Drive all the way from Ayr on to Scarborough on
Atmosphere: 5
Food: 5
Service: 5
AJ
Overall, my experience at The Roti Hut was delightful. I left with a full stomach and a smile on my face. I can’t wait to return and explore more of the menu! Highly recommend to anyone looking for delicious Caribbean cuisine!
Awesome roti and patties!
Atmosphere: 4
Food: 5
Service: 4
August 26 around 12:30PM I came in to place a takeout lunch order. I told the cashier 1 jerk chicken roti, 1 chicken double, and 1 bottle of water. I watched the screen pointed at me and she keyed in 2 jerk chicken rotis and thought she would remove one but she did not say anything. Before confirming method of payment, she repeated the order back to me as 1 of everything and told me I owed $41 and turned the debit machine to me. I immediately pointed out that is wrong and basic math would indicate the order total must be under $30 even after tax. She initially argued with me and said no then I verbally said the prices of each item out loud, added them out loud to her and asked her how she got $41. I said you added the jerk chicken roti twice at the beginning and didn't remove it. Only then did she remove it from the order and changed my order total to $26. She didn't say sorry. She was also under the weather running her hand and arm under her nose due to sniffles then later packed my order with the same hands. Very concerning, disappointing, and frustrating. I have been coming here a long time so I knew to immediately be vigilant about this but for someone who might be new they easily could have paid and the cashier wouldn't have said anything. I don't know if she is new to working there or was being deliberately hidden but this is why it is imperative management should hire someone who knows the menu and prices inside and out and knows how to operate the point of sale system. Food was excellent always.
Atmosphere: 5
Food: 5
Service: 1
Please don't call it doubles
Food: 1
Best serive they are proving and food is amazing and staff is too friendly also
Atmosphere: 5
Food: 5
Service: 5
Order your 2 Roti, ask for mild pepper, the couple was so hot. It could not eat roti both was so hot in the garbage they went ordered so many times very Disappointed.
Food: 4
Today I went in and bought paratha - total waste of time. Dry, hard, no taste at all. Really disappointed , wouldn’t recommend this to anybody .
Food: 1
Service: 1
Been coming here 20 years plus and now
To share this place and bring our kids definitely an amazing family owned business
Savita greets us and her beautiful personality and customer service followed with authentic West Indian food feels like home . Will definitely recommend this place it’s a hidden gem !
Atmosphere: 5
Food: 5
Service: 5
The jerk chicken was overcooked and lacked seasoning, which was disappointing for a Caribbean restaurant. The service was slow as well
Nice Caribbean food and friendly staff
Long time customer however last visit roti was not very good. It was soggy with too much gravy. Once we got home we had to dismantle it yo eat. Disappointed 😞
Restaurantji Recommends
A Scarborough classic! I've been going here for decades for the goat roti and doubles and the quality of the food has always been great! I never dine in, but the ladies at the counter are always friendly!
Great roti, best in TO
Solid food
Solid service
Can’t go wrong
Yummy I love this roti fresh and tasty . Had the chicken. Hubby had the shrimp. 1. Suggesting make the shrimp roti smaller to allow for less potato filling. It warmed my soul this lunch ! Drive all the way from Ayr on to Scarborough on
Atmosphere: 5
Food: 5
Service: 5
Overall, my experience at The Roti Hut was delightful. I left with a full stomach and a smile on my face. I can’t wait to return and explore more of the menu! Highly recommend to anyone looking for delicious Caribbean cuisine!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jerk Chicken Roti, Goat, Pepper, Boneless Chicken, Pholourie, Gravy
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