I I am writing to express my disappointment with the customer service I recently experienced at this particular Tim Hortons location. On multiple occasions, I have encountered unprofessional and unfriendly behavior from the staff.
During my first visit, the employees were behaving oddly and did not provide the level of service typically expected from Tim Hortons. I chose to overlook it, assuming it was an isolated incident. However, on my second visit — which was 30 minutes before closing time — I was told that only cookies were available and nothing else . With half an hour still left before closing.
Additionally, despite no other customers being in line, I had to wait five minutes before I was even acknowledged. The employees were busy talking among themselves rather than assisting customers.
This level of service is disappointing and not in line with the standards Tim Hortons is known for. I believe the manager or owner should be made aware of these issues, as they affect the overall customer experience and reputation of the brand.
Atmosphere: 1
Food: 5
Service: 1
Liberlu
I have been coming in here for several years. The morning ladies are absolutely amazing !!! Very friendly. Always smiling. And they keep this place extremely clean!!!!
Atmosphere: 5
Food: 5
Service: 5
Mark Wong
Consistently fresh coffee and phenomenal service at this location. This is by far the best Tim Hortons location!
Leah Reinhartz
Very slow service
Susan Devoe
Sign taped to door to get to washrooms said "Out of Service," around 4:00 p.m. upon arrival at this coffee & tea bar/sandwich/donut shop restaurant, but both male & female washrooms actually were operating, no problem -- a customer was buzzed in & used at least the female washroom, by a request of counter staff then, early eve. Towards end of evening (10:00 p.m.,11:00 p.m.?) staff first said "the washroom" (both M & F rooms?) was "out of service," but it was pointed out that in spite of the sign taped to the outer door, one of the ppl in the party was buzzed in earlier in the evening, & the toilet (F) was fully operational then (& the room was also clean). After speaking to a cleaner, male, mopping the floor at end of the eve, twice, & pressuring counter staff (1 woman), twice, the counter staff woman finally let 2 customers into both the M and F washrooms, when it was pointed out that at least the female washroom was fully operationsl earlier in eve. (No other customers went into the washrooms all eve.) (The printed Out of Service sheet of paper sign taped to the outer door to the washrooms appeared to be quite an old sign, as well. How long has it been there, obviously discouraging use of these two fully operational (& clean & fully stocked with T.P.) inner washrooms???)(?) As an operational sit-down restaurant they LEGALLY have to provide a washroom, even if in some cases would be only 1 unisex washroom -- and they have 2, operational, M & F toilet rooms avail. So WTH???
Atmosphere: 5
Food: 5
Service: 3
Stephen Macleod
Love this Tim’s, never too busy, quick service, food is always consistent, selection of sandwiches great & coffee is always good.
Milan Kkharel
Please don't overfill the cup.
Atmosphere: 5
Food: 5
Service: 1
T-dot Hustla
Dirty hangout for local bums.Tables are always filthy, and staff are often miserable.
Sue Devoe
Sign taped to door to get to washrooms said "Out of Service," around 4:00 p.m. upon arrival at this coffee & tea bar/sandwich/donut shop restaurant, but both male & female washrooms actually were operating, no problem -- a customer was buzzed in & used at least the female washroom, by a request of counter staff then, early eve. Towards end of evening (10:00 p.m.,11:00 p.m.?) staff first said "the washroom" (both M & F rooms?) was "out of service," but it was pointed out that in spite of the sign taped to the outer door, one of the ppl in the party was buzzed in earlier in the evening, & the toilet (F) was fully operational then (& the room was also clean). After speaking to a cleaner, male, mopping the floor at end of the eve, twice, & pressuring counter staff (1 woman), twice, the counter staff woman finally let 2 customers into both the M and F washrooms, when it was pointed out that at least the female washroom was fully operationsl earlier in eve. (No other customers went into the washrooms all eve.) (The printed Out of Service sheet of paper sign taped to the outer door to the washrooms appeared to be quite an old sign, as well. How long has it been there, obviously discouraging use of these two fully operational (& clean & fully stocked with T.P.) inner washrooms???)(?) As an operational sit-down restaurant they LEGALLY have to provide a washroom, even if in some cases would be only 1 unisex washroom -- and they have 2, operational, M & F toilet rooms avail. So WTH???
Ofcourse it's a nice place to sit and use your phone, sit with your loved ones and enjoy your favourite coffee or some other
Atmosphere: 5
Food: 4
Service: 4
NIDHI VERMA 2050
I ordered a steeped tea with 3 sugar and 2milk...And they gave me the steeped tea without stirring. All of the sugar was at the bottom making last few sips too sweet and the rest of the drink sugarless.
Atmosphere: 4
Food: 2
Service: 3
Toronto Tom
Great service and awesome employees, the location was very clean and organized
Buc Nguyen
Slowest employees I've ever seen at a tim Hortons.
I I am writing to express my disappointment with the customer service I recently experienced at this particular Tim Hortons location. On multiple occasions, I have encountered unprofessional and unfriendly behavior from the staff.
During my first visit, the employees were behaving oddly and did not provide the level of service typically expected from Tim Hortons. I chose to overlook it, assuming it was an isolated incident. However, on my second visit — which was 30 minutes before closing time — I was told that only cookies were available and nothing else . With half an hour still left before closing.
Additionally, despite no other customers being in line, I had to wait five minutes before I was even acknowledged. The employees were busy talking among themselves rather than assisting customers.
This level of service is disappointing and not in line with the standards Tim Hortons is known for. I believe the manager or owner should be made aware of these issues, as they affect the overall customer experience and reputation of the brand.
Atmosphere: 1
Food: 5
Service: 1
I have been coming in here for several years. The morning ladies are absolutely amazing !!! Very friendly. Always smiling. And they keep this place extremely clean!!!!
Atmosphere: 5
Food: 5
Service: 5
Consistently fresh coffee and phenomenal service at this location. This is by far the best Tim Hortons location!
Very slow service
Sign taped to door to get to washrooms said "Out of Service," around 4:00 p.m. upon arrival at this coffee & tea bar/sandwich/donut shop restaurant, but both male & female washrooms actually were operating, no problem -- a customer was buzzed in & used at least the female washroom, by a request of counter staff then, early eve. Towards end of evening (10:00 p.m.,11:00 p.m.?) staff first said "the washroom" (both M & F rooms?) was "out of service," but it was pointed out that in spite of the sign taped to the outer door, one of the ppl in the party was buzzed in earlier in the evening, & the toilet (F) was fully operational then (& the room was also clean). After speaking to a cleaner, male, mopping the floor at end of the eve, twice, & pressuring counter staff (1 woman), twice, the counter staff woman finally let 2 customers into both the M and F washrooms, when it was pointed out that at least the female washroom was fully operationsl earlier in eve. (No other customers went into the washrooms all eve.) (The printed Out of Service sheet of paper sign taped to the outer door to the washrooms appeared to be quite an old sign, as well. How long has it been there, obviously discouraging use of these two fully operational (& clean & fully stocked with T.P.) inner washrooms???)(?) As an operational sit-down restaurant they LEGALLY have to provide a washroom, even if in some cases would be only 1 unisex washroom -- and they have 2, operational, M & F toilet rooms avail. So WTH???
Atmosphere: 5
Food: 5
Service: 3
Love this Tim’s, never too busy, quick service, food is always consistent, selection of sandwiches great & coffee is always good.
Please don't overfill the cup.
Atmosphere: 5
Food: 5
Service: 1
Dirty hangout for local bums.Tables are always filthy, and staff are often miserable.
Sign taped to door to get to washrooms said "Out of Service," around 4:00 p.m. upon arrival at this coffee & tea bar/sandwich/donut shop restaurant, but both male & female washrooms actually were operating, no problem -- a customer was buzzed in & used at least the female washroom, by a request of counter staff then, early eve. Towards end of evening (10:00 p.m.,11:00 p.m.?) staff first said "the washroom" (both M & F rooms?) was "out of service," but it was pointed out that in spite of the sign taped to the outer door, one of the ppl in the party was buzzed in earlier in the evening, & the toilet (F) was fully operational then (& the room was also clean). After speaking to a cleaner, male, mopping the floor at end of the eve, twice, & pressuring counter staff (1 woman), twice, the counter staff woman finally let 2 customers into both the M and F washrooms, when it was pointed out that at least the female washroom was fully operationsl earlier in eve. (No other customers went into the washrooms all eve.) (The printed Out of Service sheet of paper sign taped to the outer door to the washrooms appeared to be quite an old sign, as well. How long has it been there, obviously discouraging use of these two fully operational (& clean & fully stocked with T.P.) inner washrooms???)(?) As an operational sit-down restaurant they LEGALLY have to provide a washroom, even if in some cases would be only 1 unisex washroom -- and they have 2, operational, M & F toilet rooms avail. So WTH???
Atmosphere: 5
Food: 5
Service: 3
No maple donut in this location.
Restaurantji Recommends
No maple donut in this location.
Ofcourse it's a nice place to sit and use your phone, sit with your loved ones and enjoy your favourite coffee or some other
Atmosphere: 5
Food: 4
Service: 4
I ordered a steeped tea with 3 sugar and 2milk...And they gave me the steeped tea without stirring. All of the sugar was at the bottom making last few sips too sweet and the rest of the drink sugarless.
Atmosphere: 4
Food: 2
Service: 3
Great service and awesome employees, the location was very clean and organized
Slowest employees I've ever seen at a tim Hortons.
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