‘Apparently 11 PM means 10:45 here.’ - 185 Sheppard Ave East
Arrived at 10:45 PM to find the doors already locked at a Tim Hortons that claims to be open until 11:00 PM. Staff saw me, ignored me, and kept hiding behind the counter until I left — only to resume tidying up once I was in my car. If you’re going to shut down early, at least be honest about it so customers don’t waste their time.
Ghazaleh Mohseni
On a very hot day, my small dog was overheated and dehydrated. I was holding him and urgently asked to purchase some tap water so I could help him, but the girl behind the counter refused and spoke rudely. I was shocked at the lack of basic kindness and compassion toward an animal in distress.
Atmosphere: 1
Service: 1
Rosalind Barland
Good coffee
Atmosphere: 2
Food: 5
Service: 3
XBB
Highly appreciated the hard working and great staff today, they did a good job and were so quick as well!
Atmosphere: 5
Food: 5
Service: 5
Agana Domingo
This store is my go-to cafe before going to my work. Such an amazing staff they have! I pay my utmost respect to Ate Drema, Ry, Tristan, and other staff for being so friendly and making my latte. It’s a good start to begin my day! The store is well-maintained as well. Thank you for this team! 💙
Atmosphere: 5
Food: 5
Service: 5
sara sadeghi
Super slow staff
Sayed sudais Hashemi
Really rude customer service the don’t know how to treat customer
Atmosphere: 1
Food: 1
Service: 1
Harnoor Pannu
Lack of Etiquette Zero customer service
Firooz Amini
I wish it were a little more spacious, most of the times I see people are waiting for seats to become empty. But the service is good enough they work fast
I was surprised that the first Horton's had a closed restroom and the staff wouldn't let any customers use it.
Caroline Jones
This Tim’s location always has the friendliest staff, the coffee always tastes so good from here. The food orders are always correct. We love visiting this location!
Atmosphere: 5
Food: 5
Service: 5
Peiman Kalali
One of the worker named Jushowa is rude and unprofessional. He doesn't know the customer service. I'm a customer of this branch for long time, and I know this branch and workers very well. All of them are good but not this guy.
‘Apparently 11 PM means 10:45 here.’ - 185 Sheppard Ave East
Arrived at 10:45 PM to find the doors already locked at a Tim Hortons that claims to be open until 11:00 PM. Staff saw me, ignored me, and kept hiding behind the counter until I left — only to resume tidying up once I was in my car. If you’re going to shut down early, at least be honest about it so customers don’t waste their time.
On a very hot day, my small dog was overheated and dehydrated. I was holding him and urgently asked to purchase some tap water so I could help him, but the girl behind the counter refused and spoke rudely. I was shocked at the lack of basic kindness and compassion toward an animal in distress.
Atmosphere: 1
Service: 1
Good coffee
Atmosphere: 2
Food: 5
Service: 3
Highly appreciated the hard working and great staff today, they did a good job and were so quick as well!
Atmosphere: 5
Food: 5
Service: 5
This store is my go-to cafe before going to my work. Such an amazing staff they have! I pay my utmost respect to Ate Drema, Ry, Tristan, and other staff for being so friendly and making my latte. It’s a good start to begin my day! The store is well-maintained as well. Thank you for this team! 💙
Atmosphere: 5
Food: 5
Service: 5
Super slow staff
Really rude customer service the don’t know how to treat customer
Atmosphere: 1
Food: 1
Service: 1
Lack of Etiquette
Zero customer service
I wish it were a little more spacious, most of the times I see people are waiting for seats to become empty. But the service is good enough they work fast
Fast service
Restaurantji Recommends
Highly rude staff
Fast service with great customer service
I was surprised that the first Horton's had a closed restroom and the staff wouldn't let any customers use it.
This Tim’s location always has the friendliest staff, the coffee always tastes so good from here. The food orders are always correct. We love visiting this location!
Atmosphere: 5
Food: 5
Service: 5
One of the worker named Jushowa is rude and unprofessional. He doesn't know the customer service. I'm a customer of this branch for long time, and I know this branch and workers very well. All of them are good but not this guy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan Pizza
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