Recommended dishes: Candy Cane Iced Capp Front View
Sam Perketa
I’ve been a loyal customer for over 25 years, and I’ve always appreciated the quality of your coffee and the friendly service at your locations. However, my recent visit to the Bay & Bloor store on December 19th at 10:15 PM was very disappointing.
When I arrived, I ordered a dark roast coffee with two creams and no sugar. I was informed by the attendant that they were no longer brewing coffee as they were preparing to close, even though the store is advertised as open 24hour on Google yet the store is now open until 11 PM. After expressing my frustration, the staff reluctantly agreed to make the coffee, but the overall experience left me dissatisfied. Additionally, the donut I ordered was stale, which compounded my disappointment.
I understand that staffing and operational decisions may vary by location, but it felt like the focus was more on closing up the store than on serving customers. This is not the level of service I’ve come to expect from Tim Hortons.
I hope that this feedback can help improve operations at this location, particularly around ensuring advertised hours are respected and that customers feel valued regardless of the time of their visit.
Thank you for taking the time to address my concerns.
Sincerely, A Loyal Tim Hortons Customer
Atmosphere: 1
Service: 1
Kavyashree G
Vegetarian options: Veg options can be improved. May be some veggies and paneer
Atmosphere: 5
Food: 5
Service: 5
Lovneet Kaur
Really very nice service. Cooperative staff .
Atmosphere: 5
Food: 5
Service: 5
Baki Çelebi
Why a restaurant keep the washroom “Out of service” in business hours? If you don’t service properly, close it!!! Service is not just selling something!
Atmosphere: 1
Food: 1
Service: 1
Tim Hortons 0788
Great service
Atmosphere: 5
Food: 5
Service: 5
Sakshi Walia
Poonam is very hospitable and good.
Atmosphere: 5
Food: 4
Service: 4
Nishant Setia
Food is good, but washer is out of service
Atmosphere: 5
Food: 5
Service: 1
James Cook
Not 24-7
Mohammed atif
Best dine in spot of Tim Hortons downtown. Good service by Pooja.
Devanshi is great! Efficient and very warm and welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Love Badshah
Polite staff
Vegetarian options: Wrap
Dietary restrictions: Nothing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peach Quenchers, Donuts
Mike T
Poor system for ordering. No structure with lines. They’ll serve whoever cuts to the front of the line. Consistently long wait times. Also says open 24 hours but that's not true.
Vegetarian options: It was great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Candy Cane Iced Capp Front View
I’ve been a loyal customer for over 25 years, and I’ve always appreciated the quality of your coffee and the friendly service at your locations. However, my recent visit to the Bay & Bloor store on December 19th at 10:15 PM was very disappointing.
When I arrived, I ordered a dark roast coffee with two creams and no sugar. I was informed by the attendant that they were no longer brewing coffee as they were preparing to close, even though the store is advertised as open 24hour on Google yet the store is now open until 11 PM. After expressing my frustration, the staff reluctantly agreed to make the coffee, but the overall experience left me dissatisfied. Additionally, the donut I ordered was stale, which compounded my disappointment.
I understand that staffing and operational decisions may vary by location, but it felt like the focus was more on closing up the store than on serving customers. This is not the level of service I’ve come to expect from Tim Hortons.
I hope that this feedback can help improve operations at this location, particularly around ensuring advertised hours are respected and that customers feel valued regardless of the time of their visit.
Thank you for taking the time to address my concerns.
Sincerely,
A Loyal Tim Hortons Customer
Atmosphere: 1
Service: 1
Vegetarian options: Veg options can be improved. May be some veggies and paneer
Atmosphere: 5
Food: 5
Service: 5
Really very nice service. Cooperative staff .
Atmosphere: 5
Food: 5
Service: 5
Why a restaurant keep the washroom “Out of service” in business hours? If you don’t service properly, close it!!! Service is not just selling something!
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Poonam is very hospitable and good.
Atmosphere: 5
Food: 4
Service: 4
Food is good, but washer is out of service
Atmosphere: 5
Food: 5
Service: 1
Not 24-7
Best dine in spot of Tim Hortons downtown. Good service by Pooja.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
NOT 24h!!!!
Devanshi is great! Efficient and very warm and welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Polite staff
Vegetarian options: Wrap
Dietary restrictions: Nothing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peach Quenchers, Donuts
Poor system for ordering. No structure with lines. They’ll serve whoever cuts to the front of the line. Consistently long wait times. Also says open 24 hours but that's not true.
Service: 1
Pooja was great - very helpful
Atmosphere: 5
Food: 4
Service: 5
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