I ordered a late and I saw her mixing hot chocolate in to my late cause the cup was not full due to shortage of hot milk.She thought she was hiding from me but I saw what she was doing and dump the late in garbage and left,I reported the matter to head office and waiting for feedback.
Atmosphere: 1
Food: 1
Service: 1
shawn groberg
Good coffee served eventually. Don't expect fast food here.
Atmosphere: 3
Food: 5
Service: 2
S
The staff attitude is very bad
Lisa Graziano
I've gone here daily for years. Today I was called stupid by an employee, after asking for tape to fix my torn 20. I was told they have no tape. They refused my order.I was told to go to the bank to fix my money on a Sunday. Shame on this establishment for calling a years long customer stupid not just once but twice. I've recorded the incident and will be addressing this with the owner..Also in the video that I made the floors were filthy. I'll be making videos every morning to audit the customer service and cleanliness. If I don't receive an apology I'll be posting my videos all over tikok and the community forums. Another customer kindly paid for my bagel and was also appalled by the customer service.
Atmosphere: 1
Service: 1
Valerie Lee
This lady who works at this time 6.43 am shift on weekends (there’s two so I’m just gonna say the older one) needs to go. She’s chasing away customers, even the homeless; none of my colleagues go to this one anymore, they would rather walk further to rabba’s 24 hour / Tim
Atmosphere: 1
Food: 2
Service: 1
PRITIKA
I bought tea and its not fresh and not even
Atmosphere: 2
Food: 2
Service: 2
Andy Chow
Small store. No seats. No washroom. Mainly serves the student residents in the same building.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Vikram Singh
This is regarding the afternoon staff -1) The lady at the counter has a serious attitude issue, when I say serious, I mean SERIOUS. She was rude to most of the customers there. And she seemed like the manager, because the rest were just following her commands.2) She got 2 orders wrong in the 15 mins I was there.3) My order was delayed, which is fine because it was rush hour. Even though with better staff, that can be improvised by atleast 50%.To the owner - There are 100 other qualified people lined up to replace them. People who can smile, who like customer service, who can make the people feel welcome. I saw the expressions of other people there and it wasn't good. And I don't complain often, this review took a lot of my time so please pay heed to it. Though I'm never going there again, I would rather walk up to college Street than ruin my day.
Atmosphere: 1
Food: 4
Service: 1
Kaylee La Spisa
Very small storefront, staff seemed depressed. Tim Hortons stuff as good as ever!
Atmosphere: 3
Food: 4
Service: 3
Prableen Kaur
I bought 2 breakfast wraps and there were shells in both of them. The has brown was also not fresh.
The staff member Tej is lousy and lacks knowledge of Tim Hortons' policy. She thinks the survey codes are valid until the end of the month and not 30 days. She declined to accept the survey code from 5th Dec for the 23rd Nov purchase. The first excuse was that the survey code didn't match, and then they said it was from the last month.Message to Owner: If you cannot stick to standard policies, why take the franchise and spoil the brand that is synonymous with Canada? Open a coffee shop and make your policies don't spoil customers for Tim
Service: 1
Dmitry Spikhalskiy
Coffee shop without coffee because “machine is not working”
Atmosphere: 1
Food: 1
Service: 1
Soden La
The staffs are really rude specially the black girl with hijab.
Atmosphere: 1
Food: 2
Service: 1
RR
I will never go back to this store. The staff gave me wrong order thats why I have to come back and tell them. The staff is refusing to give me new drinks and did not even say any apology. Not surprised to see a lot of bad review for this branch. I hope the company will do something about this as it ruins the entire reputation and impression of Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Sam Crosby
Arrived at 8:43pm, staff were locking the doors and wouldn’t serve us… Google showed open until 9
I ordered a late and I saw her mixing hot chocolate in to my late cause the cup was not full due to shortage of hot milk.She thought she was hiding from me but I saw what she was doing and dump the late in garbage and left,I reported the matter to head office and waiting for feedback.
Atmosphere: 1
Food: 1
Service: 1
Good coffee served eventually. Don't expect fast food here.
Atmosphere: 3
Food: 5
Service: 2
The staff attitude is very bad
I've gone here daily for years. Today I was called stupid by an employee, after asking for tape to fix my torn 20. I was told they have no tape. They refused my order.I was told to go to the bank to fix my money on a Sunday. Shame on this establishment for calling a years long customer stupid not just once but twice. I've recorded the incident and will be addressing this with the owner..Also in the video that I made the floors were filthy. I'll be making videos every morning to audit the customer service and cleanliness. If I don't receive an apology I'll be posting my videos all over tikok and the community forums. Another customer kindly paid for my bagel and was also appalled by the customer service.
Atmosphere: 1
Service: 1
This lady who works at this time 6.43 am shift on weekends (there’s two so I’m just gonna say the older one) needs to go. She’s chasing away customers, even the homeless; none of my colleagues go to this one anymore, they would rather walk further to rabba’s 24 hour / Tim
Atmosphere: 1
Food: 2
Service: 1
I bought tea and its not fresh and not even
Atmosphere: 2
Food: 2
Service: 2
Small store. No seats. No washroom. Mainly serves the student residents in the same building.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
This is regarding the afternoon staff -1) The lady at the counter has a serious attitude issue, when I say serious, I mean SERIOUS. She was rude to most of the customers there. And she seemed like the manager, because the rest were just following her commands.2) She got 2 orders wrong in the 15 mins I was there.3) My order was delayed, which is fine because it was rush hour. Even though with better staff, that can be improvised by atleast 50%.To the owner - There are 100 other qualified people lined up to replace them. People who can smile, who like customer service, who can make the people feel welcome. I saw the expressions of other people there and it wasn't good. And I don't complain often, this review took a lot of my time so please pay heed to it. Though I'm never going there again, I would rather walk up to college Street than ruin my day.
Atmosphere: 1
Food: 4
Service: 1
Very small storefront, staff seemed depressed. Tim Hortons stuff as good as ever!
Atmosphere: 3
Food: 4
Service: 3
I bought 2 breakfast wraps and there were shells in both of them. The has brown was also not fresh.
Food: 1
Service: 1
Restaurantji Recommends
The staff member Tej is lousy and lacks knowledge of Tim Hortons' policy. She thinks the survey codes are valid until the end of the month and not 30 days. She declined to accept the survey code from 5th Dec for the 23rd Nov purchase. The first excuse was that the survey code didn't match, and then they said it was from the last month.Message to Owner: If you cannot stick to standard policies, why take the franchise and spoil the brand that is synonymous with Canada? Open a coffee shop and make your policies don't spoil customers for Tim
Service: 1
Coffee shop without coffee because “machine is not working”
Atmosphere: 1
Food: 1
Service: 1
The staffs are really rude specially the black girl with hijab.
Atmosphere: 1
Food: 2
Service: 1
I will never go back to this store. The staff gave me wrong order thats why I have to come back and tell them. The staff is refusing to give me new drinks and did not even say any apology. Not surprised to see a lot of bad review for this branch. I hope the company will do something about this as it ruins the entire reputation and impression of Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Arrived at 8:43pm, staff were locking the doors and wouldn’t serve us… Google showed open until 9
Atmosphere: 1
Service: 1