Tim Hortons

Worsttt worstttttt

I came in here and had a coffee and tried to go to the washroom. Locked. Asked the staff to open it they said to wait because someone must be in there. I waited 15 mins.

Four other people asked staff to open it. Eventually one staff member opened it. It was empty. It had been locked the whole time and they lied to me.

Once a customer used it and left. I went up to use it and it was locked! They never unlocked the door they only opened it. I guess they expected everyone to hold the door for the next customer.

Great service and lots of food selections.

I ordered 2 donuts and an ice capp. Donuts were amazing, super soft and taste was great. The ice capp was disgusting. Extremely sweet and tastes bad. Even the look of it is very different to any ice capp ive ever gotten. You can see its not mixed properly, all the sugar coffee is at the bottom. I tried mixing it, still tastes gross.

Store is horribly understaffed...lineup out the door most days and no dedicated staff in certain areas...one staff has to take your order, make it and also keep up with online orders, only 2 people working most of the time, very slow...but nice staff nkne the less

food's good, nice servers, seating is pretty comfortable if you choose the right spot. overall pretty nice

Everything is good, just the heat vent is too noisy. This problem happened for a long time, but no one fixed it...

Atmosphere: 2

Food: 5

Service: 5

My new favorite these days!🫠

It seems like you’re frustrated with the situation. Here’s how you can rephrase your concern more politely and clearly in English:

“There are three people working, but it feels like no work is being done. The team here is not performing effectively.”

Let me know if you’d like to rephrase it differently.

One of the best in this chain of coffee shops. The friendliest staff! I really like visiting this particular coffee shop.

Atmosphere: 4

Food: 5

Service: 5

Skip this Tim’s location, does not have enough stuff for its demand and it’s very unorganized.

I had a very disappointing experience with customer service here. Mel, who was taking my order, was unhelpful and made the process unnecessarily difficult. She had a horrible attitude!

Service: 1

Has some of the worst service staff in the city. Avoid this location!

Atmosphere: 1

Food: 1

Service: 1

We ordered three drinks and a two sides toasted with butter, the person in the kitchn was sooo rude. The whole food was very cold.
When asked her to make correct, she said i will refund the order. Then we inisted that we dont want refund, we want it made correct. Also, requested her to be polite and not rude with us for no reason.

Still she have the food burnt and cold.
Basically tosted on high temperature, giving out burnt food and cold from inside, providing unappropriate temp for food.

Atmosphere: 3

Food: 1

Service: 1

Totally they are good but slow at mornings.

Atmosphere: 4

Food: 4

Service: 2