We visited for Real vs Barcelona game on a Saturday afternoon. You probably cant comprehend but this really happened: - the poor server was all alone in getting the orders communicating with the kitchen (and there was not a computer or a system available she had to literally walk to the kitchen, report the order and come back), making drinks, delivering the orders, cleaning the shop, and all! She did well considering there were 4 more tables occupied and I am giving low stars for the poor management really.
2- food was disappointing. Burgers were cheap frozen ones probably from the metro supermarket next door.
3- our drink was cute and tasty.
4- the server took 3 orders in our table, even though 5 of us were ready to order food she said she will take drink order first. Some of us did not want a drink so they went on and ordered the food. Then she went to serve other people, make our cocktails, clean the table that was just emptied. The she came back and brought the 3 burgers, and our drinks. We told her if we can order and she got the rest of the food orders! This was really ridiculous. Our friends who received their meals earlier waited another half an hour for the rest of the foods to arrive… imagine that frozen horrible burger? That got cold too.
5- the entrance door looks like “never cleaned ever”….
Seriously It was a horrible experience. I felt bad for us, but I felt worse for the server…
Atmosphere: 3
Food: 2
Service: 1
Chetan Nischal
the new girl so rude dont know how talks with people
Atmosphere: 1
Food: 1
Service: 1
A
There’s no way I paid $70 for 3lbs of wings and fries just for there to be 3 drumsticks in the whole thing and about 10ml of sauce. Wings and gar par fries are supposed to be covered in sauce not have 3 lines sprinkled across them. This was the worst wild wing experience I’ve ever had and I’m sure head office would not appreciate the representation of their brand.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings and Fries
Parastoo lalani
I had a great Caesar here for $5, and I really enjoyed the offer.
Atmosphere: 4
Food: 3
Service: 5
Jennifer Everett
No bathroom service. One cook and one server. Bathrooms all infested with flies and feces. Waiting for managers response. Server was as good as she could be being bartender and server. Go and look yourself try get bathroom without flies was not the money keep it.. just lying on my name. If i am lying arrange a meeting. I sent message by text message but i will not stop for now i know why 10 People were there on a friday night. It was 139.00 not worth your lies.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Wings
RealBabytVlogs
Server was amazing but when I went to use the bathroom I almost threw up!!! My mother couldn't even finish her food!
This place does NOT get cleaned 3 times a week (as they will tell you when you try to reach out to the management)
I will be taking this further because the fact my mother tried to reach out and got told there is a cleaning crew every 2 to 3 days is baffling to me!
The last picture (toilet straight forward) I took from another review that was 5 months ago!!!!
(Adressing the comment in reply to mine) :
What earlier review was disputed? I never made a review until now. Also Wishing you took a video/photo before we used it? Did I have access to that restroom for days before this complaint? Because that is months worth of debris. It looks worse then the last few reviews. Videos do not lie. If you think that floor, toilet and wall stains leakage and black mold isnt dirty then i don't even want to know what u consider 'dirty'. I said the server was amazing. I said food was good. but the restroom was disturbing. If you want to reply in a condescending tone and claim those pictures are a clean atmosphere instead of saying you will have it cleaned then you clearly don't consider your customers point of view nor customer service. I work in the food industry and haven't seen this ever. Further more I did not ask for 50% off of anything. I left and held my pee because I was disgusted. your LOVELY, CLEAN AND POLITE server APOLIGIZED when I took her into the bathroom and saw it for herself. She has nothing to do with the CLEANLINESS of your establishment she was working to serve her customers. We even tipped her (also proof of that, so their was no ill will towards your staff) Everything was recorded on my phone. if you would like to be dismissive and try to throw the blame on PAYING customers that spoke the truth that's fine but I guess I will have to speak to someone above management and send in all the footage and conversations that I have to CONFIRM I am telling the truth and I am not targeting wild wings (seeing as I go to mccowan and finch also on Kinston road by st.clair wild wings often and have NEVER left a negative review about cleanliness). Noone yelled at anyone if that was the case why would she tip her?? As for the "full meal" Which was wings... not even an appetizer was ordered. The bathroom is not an excuse "after eating wings" to complain about thr ammenties, it was simply gross. As I went to leave my review I saw many other reviews have already told you to do so. Clearly you (management) just do not care.I'm not the first to speak on this and most likely won't be the last if you keep up these standards. There was 2 children in that wild wing and I can only hope they didn't have to use the restroom before departing. Videos do not lie. Neither do I. Clean your washrooms please. I will not stand down on this. I was very polite to your employee. I even brought my ENTIRE set up back inside from the patio because I felt bad asking the server because she seemed overworked at the moment. The response you gave is very unprofessional as well.
Atmosphere: 1
Food: 3
Service: 5
Alicia Malicia
Calamari 14.99+ tax and you get 5 pieces. Jalapeño popper 11.99+ tax u get 5 poppers And 1 corona = 38.96 ....... not worth a penny, that I paid. And I don't know if u noticed the waitress in the corner of the picture, but that's's where she stayed with her phone glued in her hand the whole time.
Atmosphere: 1
Food: 1
Service: 1
curtis maloney
I would like to advise the owner to do a deep clean inside and outside the establish. As far as staff members go and servers they seem nice but a waste of a location , handles sticky , floor with garbage , nobody ever heard of windex for windows i guess , looks like the windows of a back of minvivan full of toddlers with oily and greasy fingertips. Paint peeling outside and spit and gum at entrance. and should have higher standards, and hope that along with some Reno’s and some cleaning so the outside does not look like ran though adult entertainment place. Should be a highlight of the neighbourhood. Wish it best of luck in near future.
Atmosphere: 1
Food: 1
Service: 3
Tatanya Dehaney
Just ordered cheese burger, wings, food was horrible. Fries cold, cheese burger had a huge slob of mayonnaise, burger patty smelt tank and bread was hard. So disgusting never ordering from here?
Atmosphere: 1
Food: 1
Service: 1
Fati Khetagourova
Take out wings were frozen cold within 10 minutes of coming out of the kitchen. I don't mean they cooled down which is normal, I mean they were cold as if they just came out of the fridge which is prpbably true.
In all fairness, I come to this place a lot and this is my first experience like this.
Please do not let the COVID-19 situation affect your reputation.
This store needs to have a professional cleaning and sanitizing. If I had not ordered online, I would have turn around and go to another location. Wild wings corporate office, when was the last time you did a physical location audit to determine if this restaurant needs a refresher renovation or maintenance. The presence screams no one cares about cleanliness and sanitation.
Food: 3
R
Waited 15 minutes to be seated in a near empty restaurant.
Then waited another 15 minutes in hopes of a server to come by and take our order but ended up leaving without eating anything as there was not a single staff member in sight.
Not behind the bar, not serving the few customers in the main hall, not anyone, anywhere.
The other 5-10 customers were also looking around for someone who worked there.
I saw some guy desperately go into the kitchen to find some staff, or someone who worked there he could talk to lol.
Really, really bad, guys.
Atmosphere: 1
Food: 1
Service: 1
Samarth Chugh
This place has the worst food quality and taste, me and my 2 friends are still acid burping after 2 hours.
Atmosphere: 3
Food: 1
Service: 3
Trey Brian
The place was empty when we went in (never a good sign) The place needs a good scrub down. Staff was awkward. The food was the worst part though. No one should be putting that garbage in their body. I don’t fault that one location for the food , the franchise as a whole is awful. Two stars because the interior has potential to be a happening watering hole. Lots of TVs would make this a great place to grab some beers during the game. They need to clean up the place and staff though.
Atmosphere: 2
Food: 1
Service: 2
Camille Shaw
We were one of two tables in the entire restaurant. Our order took an abnormally long time to come out and came out staggered. Each order was cold and stale, I have never had cold wings and fries served to me before. This location has tainted the image of the other WildWings franchise, I will never return. Our service Marie was great and did what she could for us, however, she is not the one in the kitchen making the food. Shame on management for even employing such a cook that thinks serving cold stale food would be acceptable.
We visited for Real vs Barcelona game on a Saturday afternoon. You probably cant comprehend but this really happened:
- the poor server was all alone in getting the orders communicating with the kitchen (and there was not a computer or a system available she had to literally walk to the kitchen, report the order and come back), making drinks, delivering the orders, cleaning the shop, and all! She did well considering there were 4 more tables occupied and I am giving low stars for the poor management really.
2- food was disappointing. Burgers were cheap frozen ones probably from the metro supermarket next door.
3- our drink was cute and tasty.
4- the server took 3 orders in our table, even though 5 of us were ready to order food she said she will take drink order first. Some of us did not want a drink so they went on and ordered the food. Then she went to serve other people, make our cocktails, clean the table that was just emptied. The she came back and brought the 3 burgers, and our drinks. We told her if we can order and she got the rest of the food orders! This was really ridiculous. Our friends who received their meals earlier waited another half an hour for the rest of the foods to arrive… imagine that frozen horrible burger? That got cold too.
5- the entrance door looks like “never cleaned ever”….
Seriously
It was a horrible experience. I felt bad for us, but I felt worse for the server…
Atmosphere: 3
Food: 2
Service: 1
the new girl so rude dont know how talks with people
Atmosphere: 1
Food: 1
Service: 1
There’s no way I paid $70 for 3lbs of wings and fries just for there to be 3 drumsticks in the whole thing and about 10ml of sauce. Wings and gar par fries are supposed to be covered in sauce not have 3 lines sprinkled across them. This was the worst wild wing experience I’ve ever had and I’m sure head office would not appreciate the representation of their brand.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings and Fries
I had a great Caesar here for $5, and I really enjoyed the offer.
Atmosphere: 4
Food: 3
Service: 5
No bathroom service. One cook and one server. Bathrooms all infested with flies and feces. Waiting for managers response. Server was as good as she could be being bartender and server. Go and look yourself try get bathroom without flies was not the money keep it.. just lying on my name. If i am lying arrange a meeting. I sent message by text message but i will not stop for now i know why 10 People were there on a friday night. It was 139.00 not worth your lies.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Wings
Server was amazing but when I went to use the bathroom I almost threw up!!! My mother couldn't even finish her food!
This place does NOT get cleaned 3 times a week (as they will tell you when you try to reach out to the management)
I will be taking this further because the fact my mother tried to reach out and got told there is a cleaning crew every 2 to 3 days is baffling to me!
The last picture (toilet straight forward) I took from another review that was 5 months ago!!!!
(Adressing the comment in reply to mine) :
What earlier review was disputed? I never made a review until now. Also Wishing you took a video/photo before we used it? Did I have access to that restroom for days before this complaint? Because that is months worth of debris. It looks worse then the last few reviews. Videos do not lie. If you think that floor, toilet and wall stains leakage and black mold isnt dirty then i don't even want to know what u consider 'dirty'. I said the server was amazing. I said food was good. but the restroom was disturbing. If you want to reply in a condescending tone and claim those pictures are a clean atmosphere instead of saying you will have it cleaned then you clearly don't consider your customers point of view nor customer service. I work in the food industry and haven't seen this ever.
Further more I did not ask for 50% off of anything. I left and held my pee because I was disgusted. your LOVELY, CLEAN AND POLITE server APOLIGIZED when I took her into the bathroom and saw it for herself. She has nothing to do with the CLEANLINESS of your establishment she was working to serve her customers. We even tipped her (also proof of that, so their was no ill will towards your staff) Everything was recorded on my phone. if you would like to be dismissive and try to throw the blame on PAYING customers that spoke the truth that's fine but I guess I will have to speak to someone above management and send in all the footage and conversations that I have to CONFIRM I am telling the truth and I am not targeting wild wings (seeing as I go to mccowan and finch also on Kinston road by st.clair wild wings often and have NEVER left a negative review about cleanliness). Noone yelled at anyone if that was the case why would she tip her?? As for the "full meal" Which was wings... not even an appetizer was ordered. The bathroom is not an excuse "after eating wings" to complain about thr ammenties, it was simply gross. As I went to leave my review I saw many other reviews have already told you to do so. Clearly you (management) just do not care.I'm not the first to speak on this and most likely won't be the last if you keep up these standards. There was 2 children in that wild wing and I can only hope they didn't have to use the restroom before departing. Videos do not lie. Neither do I. Clean your washrooms please. I will not stand down on this. I was very polite to your employee. I even brought my ENTIRE set up back inside from the patio because I felt bad asking the server because she seemed overworked at the moment. The response you gave is very unprofessional as well.
Atmosphere: 1
Food: 3
Service: 5
Calamari 14.99+ tax and you get 5 pieces.
Jalapeño popper 11.99+ tax u get 5 poppers
And 1 corona = 38.96 ....... not worth a penny, that I paid. And I don't know if u noticed the waitress in the corner of the picture, but that's's where she stayed with her phone glued in her hand the whole time.
Atmosphere: 1
Food: 1
Service: 1
I would like to advise the owner to do a deep clean inside and outside the establish. As far as staff members go and servers they seem nice but a waste of a location , handles sticky , floor with garbage , nobody ever heard of windex for windows i guess , looks like the windows of a back of minvivan full of toddlers with oily and greasy fingertips. Paint peeling outside and spit and gum at entrance. and should have higher standards, and hope that along with some Reno’s and some cleaning so the outside does not look like ran though adult entertainment place. Should be a highlight of the neighbourhood. Wish it best of luck in near future.
Atmosphere: 1
Food: 1
Service: 3
Just ordered cheese burger, wings, food was horrible. Fries cold, cheese burger had a huge slob of mayonnaise, burger patty smelt tank and bread was hard. So disgusting never ordering from here?
Atmosphere: 1
Food: 1
Service: 1
Take out wings were frozen cold within 10 minutes of coming out of the kitchen. I don't mean they cooled down which is normal, I mean they were cold as if they just came out of the fridge which is prpbably true.
In all fairness, I come to this place a lot and this is my first experience like this.
Please do not let the COVID-19 situation affect your reputation.
Restaurantji Recommends
This store needs to have a professional cleaning and sanitizing. If I had not ordered online, I would have turn around and go to another location. Wild wings corporate office, when was the last time you did a physical location audit to determine if this restaurant needs a refresher renovation or maintenance. The presence screams no one cares about cleanliness and sanitation.
Food: 3
Waited 15 minutes to be seated in a near empty restaurant.
Then waited another 15 minutes in hopes of a server to come by and take our order but ended up leaving without eating anything as there was not a single staff member in sight.
Not behind the bar, not serving the few customers in the main hall, not anyone, anywhere.
The other 5-10 customers were also looking around for someone who worked there.
I saw some guy desperately go into the kitchen to find some staff, or someone who worked there he could talk to lol.
Really, really bad, guys.
Atmosphere: 1
Food: 1
Service: 1
This place has the worst food quality and taste, me and my 2 friends are still acid burping after 2 hours.
Atmosphere: 3
Food: 1
Service: 3
The place was empty when we went in (never a good sign) The place needs a good scrub down. Staff was awkward. The food was the worst part though. No one should be putting that garbage in their body. I don’t fault that one location for the food , the franchise as a whole is awful. Two stars because the interior has potential to be a happening watering hole. Lots of TVs would make this a great place to grab some beers during the game. They need to clean up the place and staff though.
Atmosphere: 2
Food: 1
Service: 2
We were one of two tables in the entire restaurant. Our order took an abnormally long time to come out and came out staggered. Each order was cold and stale, I have never had cold wings and fries served to me before. This location has tainted the image of the other WildWings franchise, I will never return. Our service Marie was great and did what she could for us, however, she is not the one in the kitchen making the food. Shame on management for even employing such a cook that thinks serving cold stale food would be acceptable.
Atmosphere: 1
Food: 1
Service: 2
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