Ruby House Chinese Food - VANIER

A couple months ago we ordered from the Vanier location and had the best service ever! They have a wonderful and easy to find vegetable option where they offer completely vegetarian friendly and tasty options and it's the first time I've seen a decent sized vegetarian section. The person on the phone was SO NICE and even threw in a free rice with our order. Food was delivered fresh and hot and prices were good. We have since tried other Chinese take out in the area and nothing has come close to the same level of service. This morning we woke up with a craving for Chinese food and it didn't take us long at all to decide where we were ordering from! Ruby House will be our go to from now on!

Atmosphere: 5

Food: 5

Service: 5

My husband and I ordered from here and got terrible food poisoning.

We got some take away packs of food here! The portions were large!

Beware! You might not be able to finish them if you’re eating alone! Had leftovers for breakfast 🤣

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Fortune Cookies, Lemon Chicken

Best Chinese food I’ve had in a long long time. I had comb. Plate #4. There were big chunks of chicken in the chicken balls and the garlic spare ribs were the most tender, meat falling of the bones. Thank you.

Food: 5

Service: 5

I've ordered there 4x, each time the fried rice (beef etc) was dry and bland, tonight the beef vegetables were overly salty, as with the not-chow mein onion-filled junk that was sent.
I wont be ordering from there again

Food: 1

The NICEST person answered to take my delivery order TWICE when I made sure that the restaurant offered their own delivery.

AND then I was told it would be up to an hour arrived in 20 minutes HOT and FRESH and OMG the eggrolls weigh a lot.

If ever I could recommend a wonderful food experience this is one of my best I don't have a lot of money so ordering isn't often but THIS is so worth it you have never had Chinese food as good as Ruby House.

I swear Vanier is a Foodie heaven full of hidden gems like this one.

EAT THIS ITS TOO GOOD FOR WORDS and to have exceptional customer service? This place is the BEST!

Food: 5

Service: 5

Recommended dishes: Egg Rolls

Meat was below average quality, rice was fine. There are better Chinese options around if you look around.

Food: 2

Service: 2

Must’ve gotten new management; came recently and the food was terrible in contrast to last year

Atmosphere: 1

Food: 1

Service: 1

The girl with glasses are not polite at all and not professional she made my day sucks

Edit* While I have no complaints about the food or service in general, I was deeply disturbed by the behavior of one of the employees.

There was a young woman with glasses working at the restaurant who was extremely unprofessional and disrespectful. She was speaking loudly, using inappropriate and offensive language that could be heard by all the customers. Her behavior created an unpleasant atmosphere and was very unbecoming for someone working in customer service.

While I understand that everyone has difficult days, this level of unprofessionalism, especially in a public setting, is unacceptable. It’s my opinion that such behavior is not suitable for someone in her position, and she should not be allowed to continue working at this establishment unless proper corrective actions are taken.

I hope the management will address this issue to ensure a better experience for future customers.

Atmosphere: 1

Food: 1

Service: 1

Didn't feel like cooking tonight and my wife wanted some Chinese food. Ordered from Ruby house with some reservations as I'm a Chef. The chicken fried rice, Shanghai noodles and open ended egg rolls were all good with no complaints. The general tsao chicken was not spicy and just a fried clumpy mess and an unauthentic sauce. The crisy beef was even worse. Same ultra thin...maybe beef but over fried with literally a sweet sugar syrup sauce. Both the Chicken and Beef were 90% batter. With prices from Uber eats uppriced from the restos regular prices by 3 to 4$, it was sadly disappointing. I don't like to bash items but even my expectations of simple decent Chinese food ...it fell short on those two dishes. I'll pass next time.

Edit *got a reply from owner. The price on his menu is 16.50 for most dishes vs 19.90 on Uber and egg rolls are 2$ on menu vs 2.50 on Uber. Watch out! Had to throw out the chicken and beef. Just inedible sadly.

Atmosphere: 3

Food: 2

Service: 4

Bland rice, spare ribs were pale in color, but the egg rolls were good and had lots of meat inside

I ordered two combination plates...sorry to say this but its the most disgusting Chinese food I ever had... Old oil IDK...the egg roll was spicy or rotten couldn't eat the rest. Told my friend about this...she said she had a same experience. Definitely NOT recommended!!!

Food wise it felt very low effort.

Food: 1

Service: 5

Recommended dishes: Chicken Fried Rice, Fortune Cookies, General Tao's Chicken, Sweet and Sour Chicken Balls

I am baffled by these good reviews.. this is the worst chinese food ive ever had. The sauces lack flavour, and the foods are all very dull with weird textures and flavours. I couldnt finish it.. dont waste your money. I would have been better off getting mcdonalds.

Food: 1

I was gonna rate this place 5 stars, as I have ordered from here a few times, and always found the food delicious, General Tso's was always just as spicy as I like, never overcooked, the fried rice is always very flavourful and I love their Chicken Balls, HOWEVER. Last night I placed an order for two combination plates, for me and my father and I found a piece of rubber in my General Tso's Chicken, I had almost swallowed it before I noticed the taste in my mouth was almost chemical and spit it out. Picture for proof. Not okay at all. The Service is great, but if I'm gonna risk getting contaminants in my food, it's not worth it. Better quality control is required.

Atmosphere: 3

Food: 1

Service: 5