Rude, just unacceptable. Dont give bad people your money. You eat their misery.
Atmosphere: 3
Food: 3
Service: 1
Ben Chang
Value value value. Mama and Papa shop serving up large portions at a fair price. Good Cantonese food with an extensive menu. Their specialty is congee (rice porridge), but their noodle stir-fries are also good.
A great choice for takeout on nights you don't feel like cooking. They don't speak English well, so review the menu and order by number. Also asked them how long, when it gets busy it can take an hour. They don't communicate this well if you do not ask.
My reviews take into account what's around at a similar price point.
Support local mama papa shops like this
Parking: It's take out only. Don't expect dine in space
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Congee and Fried Dough Fritter
Robynne Mohammed
It's so sad, we've been ordering from here over 10 years. The lady used to be SO nice, ordered on Christmas day. She was yelling on the phone. I went in to pick up my food that I placed with her. Once again yelling their closed. I told her it's OK to be nice and Merry Christmas.... CUSTOMER SERVICE TERRIBLE, SHES SO RUDE AND MISERABLE....
Food: 3
Service: 1
Brian Vuong
I’ve ordered from here for years just to get yelled at. 5 stars
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli Sauce
Daze Grande
To be honest food is good and you cant go wrong for that. But the only ONE thing that we cant stand is the Owners Attitude. She really needs to change for attitude or else she wil loose a lot of customers. She is so IMPATIENT in taking orders and she will tell you You need to hurry up because shes ALONE at the store. Well, as a customer.. its not my issue if she is understaff.. she needs to hire staff if she thinks she is getting busy. I was on the phone with her and giving her my orders and she suddenly gave me an attitude I said.. u know what.. forget it.. just cancel my order.. and We just decided to go somewhere else. Please improve your service Anne. Worst customer service!!!!!
Alvin Tran
As always Ann's is probably the best take-out restaurant in york region. Food is timely but they will be upfront with you during the busy holidays. Favorite dish is their seafood chow mein.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup, Soup
Michael Q
Easily the worst customer service/person answering the phone taking orders. “Ann” tells me that food will be an hour to pick up because they have party trays to make, I say okay and then she says it’ll be 1.5 hrs. So now I’m confused.
I give her my order which is 8 dishes, because I’m ordering for a family gathering and “Ann” says oh how come you order so much?? I guess they don’t want us to order from? Very confused again.
“Ann” is pushy on the phone. “Ann” is aggressive on the phone. Not much choice in this area since Congee Wong at Promenade closed down. And I’ve eaten at many of the congee brand restaurants. The food is okay, but if anyone has an alternative to this place, please let me know.
Atmosphere: 1
Food: 4
Service: 1
Jack Poon
No need try. Same price with other congee restaurants，but no service and food not that good too.
Atmosphere: 1
Food: 1
Service: 1
Jas Kingra
Very rude lady. 10/10 would NOT recommend
Victoria Ly
Poor customer service.
First off, the restaurant is hard to reach. Owner was talking to me like I was “slow” when she is the one who cannot hear or understand.
Upgrade your phone if you can’t hear, but talking to someone as if they are dumb and slow? Nah…. Never again.
My friend and I tried Ann’s Congee yesterday for the first time and we both loved it. We ordered eggplant and bean curd, mixed vegetable fried rice, egg rolls and spring rolls. We were going to order more, but Ann kindly and thoughtfully informed us that her portions were quite large and that we would probably be fine with just that. She was right! Everything looked and tasted delicious. And the portions WERE generous, so we were able to enjoy her yummy food again for a second meal. The restaurant only has a few tables for sitting, so we were lucky there was one available. And because we came at an off time and there was no one waiting for our table, my friend and I were able to sit and catch up without feeling like we were pressured to leave. I read a few reviews that commented on a lack of friendliness, but we found Ann to be very lovely and thoughtful. She made a great impression, and helpful suggestions. Thank you for the wonderful meal, Ann! I can’t wait to come back to try more dishes :)
auto finance
Tried to order on Uber eats and they purposely put a requirement to choose a large portion to charge extra 7 dollars and there is no option to choose the regular size. Dirty business practice!
Atmosphere: 1
Food: 1
Service: 1
Danny T
One of the best Chinese food spots in town. Quality and quantity definitely hits the spot. There is only 2 tables for dine-in so it’s mostly takeout. But if you’re not in a rush to be anywhere I would recommend actually sitting there and eating as nothing beats fresh out of the wok. Servings are quite generous and it’s as authentic tasting as it gets. Order wayyyy ahead on weekends or be prepared to wait more than 1-2hrs. Best part is Ann calls you when your order is ready so you don’t waste your time. We moved out of the area and I STILL drive all the way here! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 乾炒牛河 Dry Fried Rice Noodle with Beef, Party Trays
Paolo Diawatan
Small place, good food! We ordered different kinds of congee, szechuan beef, sweet and sour pork and ann's fried rice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Seafood, Fried, Ann's Special Fried Rice, Soup
Rude, just unacceptable. Dont give bad people your money. You eat their misery.
Atmosphere: 3
Food: 3
Service: 1
Value value value. Mama and Papa shop serving up large portions at a fair price. Good Cantonese food with an extensive menu. Their specialty is congee (rice porridge), but their noodle stir-fries are also good.
A great choice for takeout on nights you don't feel like cooking. They don't speak English well, so review the menu and order by number. Also asked them how long, when it gets busy it can take an hour. They don't communicate this well if you do not ask.
My reviews take into account what's around at a similar price point.
Support local mama papa shops like this
Parking: It's take out only. Don't expect dine in space
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Congee and Fried Dough Fritter
It's so sad, we've been ordering from here over 10 years. The lady used to be SO nice, ordered on Christmas day. She was yelling on the phone. I went in to pick up my food that I placed with her. Once again yelling their closed. I told her it's OK to be nice and Merry Christmas.... CUSTOMER SERVICE TERRIBLE, SHES SO RUDE AND MISERABLE....
Food: 3
Service: 1
I’ve ordered from here for years just to get yelled at. 5 stars
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli Sauce
To be honest food is good and you cant go wrong for that. But the only ONE thing that we cant stand is the Owners Attitude. She really needs to change for attitude or else she wil loose a lot of customers. She is so IMPATIENT in taking orders and she will tell you You need to hurry up because shes ALONE at the store. Well, as a customer.. its not my issue if she is understaff.. she needs to hire staff if she thinks she is getting busy. I was on the phone with her and giving her my orders and she suddenly gave me an attitude I said.. u know what.. forget it.. just cancel my order.. and We just decided to go somewhere else.
Please improve your service Anne.
Worst customer service!!!!!
As always Ann's is probably the best take-out restaurant in york region. Food is timely but they will be upfront with you during the busy holidays. Favorite dish is their seafood chow mein.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup, Soup
Easily the worst customer service/person answering the phone taking orders. “Ann” tells me that food will be an hour to pick up because they have party trays to make, I say okay and then she says it’ll be 1.5 hrs. So now I’m confused.
I give her my order which is 8 dishes, because I’m ordering for a family gathering and “Ann” says oh how come you order so much?? I guess they don’t want us to order from? Very confused again.
“Ann” is pushy on the phone. “Ann” is aggressive on the phone. Not much choice in this area since Congee Wong at Promenade closed down. And I’ve eaten at many of the congee brand restaurants. The food is okay, but if anyone has an alternative to this place, please let me know.
Atmosphere: 1
Food: 4
Service: 1
No need try. Same price with other congee restaurants，but no service and food not that good too.
Atmosphere: 1
Food: 1
Service: 1
Very rude lady. 10/10 would NOT recommend
Poor customer service.
First off, the restaurant is hard to reach.
Owner was talking to me like I was “slow” when she is the one who cannot hear or understand.
Upgrade your phone if you can’t hear, but talking to someone as if they are dumb and slow? Nah…. Never again.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Love the food here, always delicious and quick!
Atmosphere: 5
Food: 5
Service: 5
My friend and I tried Ann’s Congee yesterday for the first time and we both loved it. We ordered eggplant and bean curd, mixed vegetable fried rice, egg rolls and spring rolls. We were going to order more, but Ann kindly and thoughtfully informed us that her portions were quite large and that we would probably be fine with just that. She was right! Everything looked and tasted delicious. And the portions WERE generous, so we were able to enjoy her yummy food again for a second meal. The restaurant only has a few tables for sitting, so we were lucky there was one available. And because we came at an off time and there was no one waiting for our table, my friend and I were able to sit and catch up without feeling like we were pressured to leave. I read a few reviews that commented on a lack of friendliness, but we found Ann to be very lovely and thoughtful. She made a great impression, and helpful suggestions. Thank you for the wonderful meal, Ann! I can’t wait to come back to try more dishes :)
Tried to order on Uber eats and they purposely put a requirement to choose a large portion to charge extra 7 dollars and there is no option to choose the regular size. Dirty business practice!
Atmosphere: 1
Food: 1
Service: 1
One of the best Chinese food spots in town. Quality and quantity definitely hits the spot. There is only 2 tables for dine-in so it’s mostly takeout. But if you’re not in a rush to be anywhere I would recommend actually sitting there and eating as nothing beats fresh out of the wok. Servings are quite generous and it’s as authentic tasting as it gets. Order wayyyy ahead on weekends or be prepared to wait more than 1-2hrs. Best part is Ann calls you when your order is ready so you don’t waste your time. We moved out of the area and I STILL drive all the way here! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 乾炒牛河 Dry Fried Rice Noodle with Beef, Party Trays
Small place, good food!
We ordered different kinds of congee, szechuan beef, sweet and sour pork and ann's fried rice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Seafood, Fried, Ann's Special Fried Rice, Soup
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