An utterly disastrous location. The staff are clueless, unhelpful and disorganized. The self-checkout machines don't function + offer items they don't even carry. I later check my statement and was charged TWICE for my order. Once again, Tim Hortons continues on their downward spiral.
Atmosphere: 1
Food: 1
Service: 1
Sabina
This Tim Hortons location serves bad , always filling the cofee and French vanilla 3/4 , its always French vanilla lukewarm. When I tell them my french vanilla is cold the workers get aggressive and argumentative with me.
Atmosphere: 1
Food: 1
Service: 1
M.M E
I placed a mobile order as I tend to avoid talking to their staff. As I was waiting for my order, an employee asks “Who ordered the english muffin?” I raised my hand. She shows me a pretty burnt english muffin, and asked me if it was okay to use. I was running late, so I said it was fine. I appreciated her checking with me first. She handed me my order directly.I left into the mall and realized my order was prepared incorrectly. I checked my receipt to make sure it wasn’t an error on my end. I walked back into the restaurant, and as soon as the employee saw me, she raised her voice and said “You took the wrong order and I had to make a whole new sandwich! You aren’t supposed to wait for mobile orders here, stand over there!” I didn’t even get a word out. So I just left as other customers were staring and I didn’t want to escalate the situation.This whole thing could have been avoided if she specified which order she was talking about when she said “English Muffin” as I had my name and order number on my receipt. No other customers had flagged that they had ordered one too. Maybe it was wrong of me to assume it was mine, but I left feeling humiliated over a mistake that wasn’t mine. This is not the first time their employees have been more on the disrespectful side.
Atmosphere: 3
Food: 2
Service: 1
Mary Kryvoss
Poor customer service…I understand everything but you can’t provide service like this. It’s feels I came to someone home and want from them to make me cup of coffee …And it’s not free coffee…And it’s not only my opinion other customers in the line agree with attitude of employees…
Atmosphere: 3
Food: 4
Service: 1
Arpanpreet Kaur
Went here to grab a quick coffee although their were rush hours but I bought a delicious chocolate lava cookie with the suggestion of Navdeep who didn’t only took order smoothly but also made my coffee as I told her how I want to be.Had an amazing experience, would love to visit again and interact with her !
Atmosphere: 5
Food: 5
Service: 5
Stars Onthelookout
I have never felt the need to write a review for a Tim Hortons till of recent. Every location we have been to in the past were great 80% of the time. But as of recent, oh my! What can I say! This location in particular we don't visit on a regular basis which I consider ourselves fortunate. We were there as a family of four to watch a movie and decided on having a bite at this location. They don't know what combos consist of, they don't comprehend what the options are and if not what to charge as a difference like other locations do, they totally don't know their menus in full and if in crises mode are afraid to ask anyone else for assistance until "the customer" ask them to, they are extremely slow even when it's not busy and what a total disaster when it is.... The comprehension level is lacking on some of the staff and I am sorry as one customer made it a point to say "well they are making minimum wage" which has no bearing. We ALL worked at minimum wage at some point in our lives and for alot lower that $16.55....try $3.25 and mortgage rates were triple what they are now...so hogwash...it's all about pride and work ethics and yes there are employers who take advantage totally agree but while you are there have some pride in what you are doing please, understand what customer service is all about, we had no choice but to take courses of such, if that doesn't happen these days maybe they should rethink it....They made a mistake on a chicken sandwich -ordered a slow cooked chicken bacon ranch on a artisan bun and instead they game us a mini bun. They looked confused, couldn't figure out what I was asking. They don't provide receipt so i couldn't see what they charged me for but told them if they didn't charge me the appropriate price to go ahead and charge the difference and I would be happy to pay it. The rest of our food got cold waiting on this one sandwich to be re made. No apology whatsoever and to boot they never told me whether I needed to pay the difference or not and not even sure if they charged me for my Childs chocolate milk. How insane is this? The order was over $31.00. After having to ask for the sandwich twice again it finally showed up. I wasn't the only one that was missing or mistakes being made. As I waited, people were missing coffees, donuts, wrong donuts were given out, coffees forgotten completely it was a complete disaster. I have never seen a location as such. Such disorganization, lack of customer service and the pace was turtle slow. It was not busy when we placed the order, it got busy after that. If you poked your head down the side where the other places were, they were hustling customers out at a blink of an eye. I guess this location gets enough business that they don't care about their service or their customers. Truly sad! Training should be high on its priority at this location.
Min Young Jin
Poor customer service..Extremely rude even when they made the mistake.And they have inconsistent rudes.. before if you ordered sandwich & coffee, you need to pick up coffee from the right counter, and sandwich on the left. Suddenly they decided to change and made me walk around twice.Bunch of retards.
Atmosphere: 1
Food: 1
Service: 1
Julio Acevedo
Lines can get long and sometimes full of teenager. Food is okay but made messy. Recommend because no other in
Atmosphere: 2
Food: 4
Service: 2
Photographer Alex Larkin
Thank you guys for a good service
ManPond
Went to get some lunch with my friend after a workout i look at the machine and i see a decently sized wrap so i order it after about 30mins of waiting i notified the staff that I didn’t recieve my order turns out they forgot and it was lying there. Once i recieved my order the food came out smaller than a plastic fork! Complete scam. The food was cold by the time i got it too. Don’t go here!
Service of this branch is good. Staff members are really good especially navdeep
Sam Sidhu
MOST ARROGANT PEOPLEgirl named “Upniya”being so rude !I chose to talk in hindithan she is throwing of he rude accent, just when I asked that why my coffee is so late,
Service: 1
Chintan Brahmbhatt
Best place to get morning coffee while shopping in the mall, staff is working hard and very friendly...
Z Bvqxutgsf
I appreciate that their service staff are very patient in explaining the packages.Vegetarian options: More Vegetable
Atmosphere: 4
Food: 4
Service: 5
C K
Ordered a creamy chill, way too different than the picture from their app and menu. It’s just plain white milk without any cream and no sprinkles on top. What a total scam and false product presentation. Never ordering from this location again.
An utterly disastrous location. The staff are clueless, unhelpful and disorganized. The self-checkout machines don't function + offer items they don't even carry. I later check my statement and was charged TWICE for my order. Once again, Tim Hortons continues on their downward spiral.
Atmosphere: 1
Food: 1
Service: 1
This Tim Hortons location serves bad , always filling the cofee and French vanilla 3/4 , its always French vanilla lukewarm. When I tell them my french vanilla is cold the workers get aggressive and argumentative with me.
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order as I tend to avoid talking to their staff. As I was waiting for my order, an employee asks “Who ordered the english muffin?” I raised my hand. She shows me a pretty burnt english muffin, and asked me if it was okay to use. I was running late, so I said it was fine. I appreciated her checking with me first. She handed me my order directly.I left into the mall and realized my order was prepared incorrectly. I checked my receipt to make sure it wasn’t an error on my end. I walked back into the restaurant, and as soon as the employee saw me, she raised her voice and said “You took the wrong order and I had to make a whole new sandwich! You aren’t supposed to wait for mobile orders here, stand over there!” I didn’t even get a word out. So I just left as other customers were staring and I didn’t want to escalate the situation.This whole thing could have been avoided if she specified which order she was talking about when she said “English Muffin” as I had my name and order number on my receipt. No other customers had flagged that they had ordered one too. Maybe it was wrong of me to assume it was mine, but I left feeling humiliated over a mistake that wasn’t mine. This is not the first time their employees have been more on the disrespectful side.
Atmosphere: 3
Food: 2
Service: 1
Poor customer service…I understand everything but you can’t provide service like this. It’s feels I came to someone home and want from them to make me cup of coffee …And it’s not free coffee…And it’s not only my opinion other customers in the line agree with attitude of employees…
Atmosphere: 3
Food: 4
Service: 1
Went here to grab a quick coffee although their were rush hours but I bought a delicious chocolate lava cookie with the suggestion of Navdeep who didn’t only took order smoothly but also made my coffee as I told her how I want to be.Had an amazing experience, would love to visit again and interact with her !
Atmosphere: 5
Food: 5
Service: 5
I have never felt the need to write a review for a Tim Hortons till of recent. Every location we have been to in the past were great 80% of the time. But as of recent, oh my! What can I say! This location in particular we don't visit on a regular basis which I consider ourselves fortunate. We were there as a family of four to watch a movie and decided on having a bite at this location. They don't know what combos consist of, they don't comprehend what the options are and if not what to charge as a difference like other locations do, they totally don't know their menus in full and if in crises mode are afraid to ask anyone else for assistance until "the customer" ask them to, they are extremely slow even when it's not busy and what a total disaster when it is.... The comprehension level is lacking on some of the staff and I am sorry as one customer made it a point to say "well they are making minimum wage" which has no bearing. We ALL worked at minimum wage at some point in our lives and for alot lower that $16.55....try $3.25 and mortgage rates were triple what they are now...so hogwash...it's all about pride and work ethics and yes there are employers who take advantage totally agree but while you are there have some pride in what you are doing please, understand what customer service is all about, we had no choice but to take courses of such, if that doesn't happen these days maybe they should rethink it....They made a mistake on a chicken sandwich -ordered a slow cooked chicken bacon ranch on a artisan bun and instead they game us a mini bun. They looked confused, couldn't figure out what I was asking. They don't provide receipt so i couldn't see what they charged me for but told them if they didn't charge me the appropriate price to go ahead and charge the difference and I would be happy to pay it. The rest of our food got cold waiting on this one sandwich to be re made. No apology whatsoever and to boot they never told me whether I needed to pay the difference or not and not even sure if they charged me for my Childs chocolate milk. How insane is this? The order was over $31.00. After having to ask for the sandwich twice again it finally showed up. I wasn't the only one that was missing or mistakes being made. As I waited, people were missing coffees, donuts, wrong donuts were given out, coffees forgotten completely it was a complete disaster. I have never seen a location as such. Such disorganization, lack of customer service and the pace was turtle slow. It was not busy when we placed the order, it got busy after that. If you poked your head down the side where the other places were, they were hustling customers out at a blink of an eye. I guess this location gets enough business that they don't care about their service or their customers. Truly sad! Training should be high on its priority at this location.
Poor customer service..Extremely rude even when they made the mistake.And they have inconsistent rudes.. before if you ordered sandwich & coffee, you need to pick up coffee from the right counter, and sandwich on the left. Suddenly they decided to change and made me walk around twice.Bunch of retards.
Atmosphere: 1
Food: 1
Service: 1
Lines can get long and sometimes full of teenager. Food is okay but made messy. Recommend because no other in
Atmosphere: 2
Food: 4
Service: 2
Thank you guys for a good service
Went to get some lunch with my friend after a workout i look at the machine and i see a decently sized wrap so i order it after about 30mins of waiting i notified the staff that I didn’t recieve my order turns out they forgot and it was lying there. Once i recieved my order the food came out smaller than a plastic fork! Complete scam. The food was cold by the time i got it too. Don’t go here!
Restaurantji Recommends
Service of this branch is good. Staff members are really good especially navdeep
MOST ARROGANT PEOPLEgirl named “Upniya”being so rude !I chose to talk in hindithan she is throwing of he rude accent, just when I asked that why my coffee is so late,
Service: 1
Best place to get morning coffee while shopping in the mall, staff is working hard and very friendly...
I appreciate that their service staff are very patient in explaining the packages.Vegetarian options: More Vegetable
Atmosphere: 4
Food: 4
Service: 5
Ordered a creamy chill, way too different than the picture from their app and menu. It’s just plain white milk without any cream and no sprinkles on top. What a total scam and false product presentation. Never ordering from this location again.