Every table was unclean, had to mention it to server behind counter she proceeded to clean 3 of tables, left the rest. Understaffed
Atmosphere: 3
Food: 4
Service: 3
Ron Bell
Stoped for breckfest 751 am 9/27/25 GOT TOLD BY LADY AT THE TILL I COULD NOT HAVE WELL DOME EGGS AFTER ARGUENING WITH HER FOR 5 MINUTES SHE FINALY GAVE ME WHAT I WANTED SERVICE PEOPLE LIKE THAT DO NOT NEED THE JOB IM THE COUSTOMER I WILL NOT COME BACK TO THIS LOCATION THIS HSPPENED SAME LOCATION ABOUT A YEAR AGO VERY POOR HELP
Anusha_parmar0503
Worst customer service and had worst experience
Atmosphere: 1
Food: 1
Service: 1
Anushka Sharma
I went to this store today afternoon I ordered two crispy veggie burgers , now i got my order and i started eating the burger . After eating one bite I figured it was something else , one crew member showed up to me and handed me the crispy veggie burgers saying that the one i was eating was beyond meat. Now first and foremost he was not apologetic at all. Not even a sorry or anything he handed me the one i orderd like it was my mistake ordering the food. Another thing , he told me it was beyond meat the one that i actually ate , but it had cheese in it . It was clearly a beef patty. Never visting again. Very bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Shubh Soni
Ordered 3 veggie burgers and gave me one beef instead, didnt figure out until we took a bite out of it. The worker said it was veggie but not crispy veggie, lol.
Atmosphere: 4
Food: 1
Service: 2
Yatin Kumar
Sherin is doing great job, thanks for your service, she makes our morning wonderful
Atmosphere: 5
Food: 5
Service: 5
Nimaay Sharma
Amazing staff!
Atmosphere: 4
Food: 4
Service: 4
E. Bird
Breakfast sandwich....barely warm!!!!
Atmosphere: 1
Food: 1
Service: 2
Ujjwal Patyal
Good food! Great service!
Atmosphere: 5
Food: 5
Service: 5
Dani Daly
We came here once and my 2 year old keeps asking if we can live at the “W”
Every single time I have visited this location in Waterloo, I am met with disinterested and rude customer service. On multiple occasions the employees forget an item or are just unapologetically impolite. This location has the potential to be very busy and strive but the customer service sector needs to improve.
Atmosphere: 2
Food: 3
Service: 2
scott stratton
Went through the drive through and they charged me for the wrong order, then still got my burger wrong after fixing the payment and the burger was room temperature. Wont be returning to this location
Atmosphere: 3
Food: 2
Service: 2
Grace Caterina
I ordered the chicken strips and poutine and they were so disgusting, the chicken strips were hard to the point that after I ate the first one I had to throw it in the garbage and the poutine was garbage they barely had any gravy or cheese on it and the portion for the money that I paid for it was not worth it and I would not recommend any of the above to anyone, I was so disgusted and disappointed and I will never eat there again what a waste of money
Every table was unclean, had to mention it to server behind counter she proceeded to clean 3 of tables, left the rest. Understaffed
Atmosphere: 3
Food: 4
Service: 3
Stoped for breckfest 751 am 9/27/25 GOT TOLD BY LADY AT THE TILL I COULD NOT HAVE WELL DOME EGGS AFTER ARGUENING WITH HER FOR 5 MINUTES SHE FINALY GAVE ME WHAT I WANTED SERVICE PEOPLE LIKE THAT DO NOT NEED THE JOB IM THE COUSTOMER I WILL NOT COME BACK TO THIS LOCATION THIS HSPPENED SAME LOCATION ABOUT A YEAR AGO VERY POOR HELP
Worst customer service and had worst experience
Atmosphere: 1
Food: 1
Service: 1
I went to this store today afternoon I ordered two crispy veggie burgers , now i got my order and i started eating the burger . After eating one bite I figured it was something else , one crew member showed up to me and handed me the crispy veggie burgers saying that the one i was eating was beyond meat. Now first and foremost he was not apologetic at all. Not even a sorry or anything he handed me the one i orderd like it was my mistake ordering the food. Another thing , he told me it was beyond meat the one that i actually ate , but it had cheese in it . It was clearly a beef patty. Never visting again. Very bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Ordered 3 veggie burgers and gave me one beef instead, didnt figure out until we took a bite out of it. The worker said it was veggie but not crispy veggie, lol.
Atmosphere: 4
Food: 1
Service: 2
Sherin is doing great job, thanks for your service, she makes our morning wonderful
Atmosphere: 5
Food: 5
Service: 5
Amazing staff!
Atmosphere: 4
Food: 4
Service: 4
Breakfast sandwich....barely warm!!!!
Atmosphere: 1
Food: 1
Service: 2
Good food! Great service!
Atmosphere: 5
Food: 5
Service: 5
We came here once and my 2 year old keeps asking if we can live at the “W”
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great coffee and friendly staff.
A&W always pulls through
Atmosphere: 4
Food: 4
Service: 4
Every single time I have visited this location in Waterloo, I am met with disinterested and rude customer service. On multiple occasions the employees forget an item or are just unapologetically impolite. This location has the potential to be very busy and strive but the customer service sector needs to improve.
Atmosphere: 2
Food: 3
Service: 2
Went through the drive through and they charged me for the wrong order, then still got my burger wrong after fixing the payment and the burger was room temperature. Wont be returning to this location
Atmosphere: 3
Food: 2
Service: 2
I ordered the chicken strips and poutine and they were so disgusting, the chicken strips were hard to the point that after I ate the first one I had to throw it in the garbage and the poutine was garbage they barely had any gravy or cheese on it and the portion for the money that I paid for it was not worth it and I would not recommend any of the above to anyone, I was so disgusted and disappointed and I will never eat there again what a waste of money
Food: 2
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