Went in to break a bill for the Laundromat. The hostess was professional and did her job the way she should have and was polite to boot. The manager however instructed her to tell me they couldn't do this for me... Poor choice. Now instead of coming here while I wait for my laundry to finish I will never be going there ever again.
CHV
Enjoyed their $15 lunch combo deal which was excellent. The food was great, and server Harmanpreet provided polite, attentive and friendly service. The lunch combo includes a soft drink, entree and side, and quick service is guaranteed for those facing time constraints. Highly recommend BP for this lunch special. Breaded chicken pecan salad is a favourite.
Atmosphere: 3
Food: 5
Service: 5
Matin Kamgar
As a delivery driver my order was never ready. Whenever i went to there i waited at least 20 minutes. I hope they can improve their service in the future!
Service: 1
Tara Rowe
I'd give this a zero... Our service was terrible, drinks were flat pop that took 15mins to get. Our appetizer came out 40mins later after we asked and came with one of our meals and then our other meals came out randomly apart not all together. You could tell the food had been sitting it was warmish and we had to go find someone to get dips, utensils and plates. The bathroom was the worst part. Walking into it every stall filled with gross unflushed things the smell was so strong you couldn't be in there, told the manager and he didn't seem concerned. I'll never go back here. BP in general service everytime is worse and worse
Atmosphere: 1
Food: 1
Service: 1
Navjot Romana
It’s really incredible, and provide quick and prompt service
Atmosphere: 5
Food: 5
Service: 5
Erika Schafrick
Amber was awesome!
Atmosphere: 5
Food: 5
Service: 5
Mariah Preis
We have a young hyperactive kids and meal time is often difficult when we go out, but Boston Pizza Waterloo always makes us feel so welcome.
We especially love our waiter Chris. We have had him on multiple occasions. He is a gem with the kids, often bringing us extra wet wipes, accommodating little things that make our meal easier. His general, easy going attitude, understanding and awareness of families with children is wonderful. Managers reading… if you haven’t given him a raise yet we recommend you to. He deserves it!
Food of course is always great! Kids love the “worms and dirt”. Adults love the Perogie Pizza and oven baked wings. Music isn’t blaring like a lot of bars which we enjoy. Great family friendly spot!
Dietary restrictions: GF options
Kid-friendliness: Colouring pages and activity book with crayons, holiday decor, friendly staff, high chairs and booster seats available.
The bathroom at this Boston Pizza is atrocious. There is dried urine all over the floor. The smell was so horrendous, it was making my daughter gag. When we mentioned it to someone else we know, they said they had been there a few months prior and the whole restaurant smelled like a sewer. They ended up leaving before ordering because the smell was so bad. This is clearly an ongoing issue. No one seems motivated to fix it.
Atmosphere: 1
Food: 3
Service: 2
Owen Hanlon
Great location. Our server Mia took the time to answer all our questions and was extremely friendly. Would definitely recommend if you are in the area.
Chanakya Ramdev
Both the Bandera Bread & the Chocolate Explosion were great!
Exactly what you’d expect - no complaints about the food, though you’ll want to check that they include the correct dips with your online order.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pizza
Anna Castro
bought a pizza for $30 and it was so less in toppings with light on cheese. Not worth it for $30
Atmosphere: 2
Food: 1
Service: 3
Mauricio Vasco Vélez
Excellent place to eat a good wings!
Atmosphere: 5
Food: 5
Service: 5
Cameron Stevens
The service was excellent and the food passable, but the Shrimp Alfredo Spaghetti while essentially good, the sauce was sparse for myself and excessive for my dining partner, though it was more like soup than a sauce. On the positive, they did not skimp on the shrimp.
The hot chocolate was required on this frosty day, but it was watery and too sweet, it didn't quite hit the spot, but we appreciated the effort.
Also, the dining room music was a little louder than was comfortable when trying to chat, I had asked if they could turn it down a bit.
Atmosphere: 4
Food: 4
Service: 5
Liv Trainor
I placed a pickup order and was greeted with over 20 people in the doorway barely making it into the door. I asked the hostess for my order, to which she said it would be a few minutes (which is totally ok, it was packed). A few moments later, we were given our food and brought it back to our hotel to be greeted with missing items, and half of our order being wrong and cold. I was missing an entire meal. would not place again.
Went in to break a bill for the Laundromat. The hostess was professional and did her job the way she should have and was polite to boot. The manager however instructed her to tell me they couldn't do this for me... Poor choice. Now instead of coming here while I wait for my laundry to finish I will never be going there ever again.
Enjoyed their $15 lunch combo deal which was excellent. The food was great, and server Harmanpreet provided polite, attentive and friendly service. The lunch combo includes a soft drink, entree and side, and quick service is guaranteed for those facing time constraints. Highly recommend BP for this lunch special. Breaded chicken pecan salad is a favourite.
Atmosphere: 3
Food: 5
Service: 5
As a delivery driver my order was never ready.
Whenever i went to there i waited at least 20 minutes. I hope they can improve their service in the future!
Service: 1
I'd give this a zero... Our service was terrible, drinks were flat pop that took 15mins to get. Our appetizer came out 40mins later after we asked and came with one of our meals and then our other meals came out randomly apart not all together. You could tell the food had been sitting it was warmish and we had to go find someone to get dips, utensils and plates. The bathroom was the worst part. Walking into it every stall filled with gross unflushed things the smell was so strong you couldn't be in there, told the manager and he didn't seem concerned. I'll never go back here. BP in general service everytime is worse and worse
Atmosphere: 1
Food: 1
Service: 1
It’s really incredible, and provide quick and prompt service
Atmosphere: 5
Food: 5
Service: 5
Amber was awesome!
Atmosphere: 5
Food: 5
Service: 5
We have a young hyperactive kids and meal time is often difficult when we go out, but Boston Pizza Waterloo always makes us feel so welcome.
We especially love our waiter Chris. We have had him on multiple occasions. He is a gem with the kids, often bringing us extra wet wipes, accommodating little things that make our meal easier. His general, easy going attitude, understanding and awareness of families with children is wonderful. Managers reading… if you haven’t given him a raise yet we recommend you to. He deserves it!
Food of course is always great! Kids love the “worms and dirt”. Adults love the Perogie Pizza and oven baked wings. Music isn’t blaring like a lot of bars which we enjoy. Great family friendly spot!
Dietary restrictions: GF options
Kid-friendliness: Colouring pages and activity book with crayons, holiday decor, friendly staff, high chairs and booster seats available.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Perogy, Honey Dill Chicken Sandwich, Caesar Salad, Chocolate Explosion, Pizza
The bathroom at this Boston Pizza is atrocious. There is dried urine all over the floor. The smell was so horrendous, it was making my daughter gag. When we mentioned it to someone else we know, they said they had been there a few months prior and the whole restaurant smelled like a sewer. They ended up leaving before ordering because the smell was so bad.
This is clearly an ongoing issue. No one seems motivated to fix it.
Atmosphere: 1
Food: 3
Service: 2
Great location. Our server Mia took the time to answer all our questions and was extremely friendly. Would definitely recommend if you are in the area.
Both the Bandera Bread & the Chocolate Explosion were great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Exactly what you’d expect - no complaints about the food, though you’ll want to check that they include the correct dips with your online order.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pizza
bought a pizza for $30 and it was so less in toppings with light on cheese. Not worth it for $30
Atmosphere: 2
Food: 1
Service: 3
Excellent place to eat a good wings!
Atmosphere: 5
Food: 5
Service: 5
The service was excellent and the food passable, but the Shrimp Alfredo Spaghetti while essentially good, the sauce was sparse for myself and excessive for my dining partner, though it was more like soup than a sauce. On the positive, they did not skimp on the shrimp.
The hot chocolate was required on this frosty day, but it was watery and too sweet, it didn't quite hit the spot, but we appreciated the effort.
Also, the dining room music was a little louder than was comfortable when trying to chat, I had asked if they could turn it down a bit.
Atmosphere: 4
Food: 4
Service: 5
I placed a pickup order and was greeted with over 20 people in the doorway barely making it into the door. I asked the hostess for my order, to which she said it would be a few minutes (which is totally ok, it was packed). A few moments later, we were given our food and brought it back to our hotel to be greeted with missing items, and half of our order being wrong and cold. I was missing an entire meal. would not place again.
Atmosphere: 1
Food: 2
Service: 1
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