Covenant Cafe
355 Erb St. W, Waterloo
(548) 889-3512
Recent Reviews
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Very busy, great value for money. Parking is difficult, but street parking is nearby.
Atmosphere: 5
Food: 5
Service: 5
Absolutely the best breakfast spot in town! Every dish on the menu is delicious, portions are perfect, and prices are great. Super clean, welcoming, and always a wonderful start to the day. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
We’ve been to Covenant Cafe twice now and genuinely loved it, their coffees are probably the best we’ve ever tried, and up until today, every staff interaction had been wonderful. Unfortunately, this visit completely changed our impression.
The café’s tables are very small and suited for one person. Since we were two people, we used two small tables side by side, just like every other person in the café, where each guest had one table to themselves. Despite this, one staff member came over and rudely demanded that we move because “other people want to sit.” Her tone was extremely condescending and not at all what you would expect from someone in customer service.
What made this even more frustrating was that the community table had four empty seats available at the time, yet we were still asked to move. The staff member didn’t reserve the tables she told us to move to, and while we were packing up (which wasted about 20 minutes), those tables were taken by others, leaving us with nowhere to go. She later returned to say that the other group had agreed to sit at the community table and that we could have our seats “for now,” emphasizing for now in a very dismissive tone.
We had ordered two lattes, two meals, left a $10 tip in advance, and had only been there for about an hour. We were even planning to order another round of pastries. There are no signs anywhere in the café about time limits or “table rules,” so if this is a new policy, I’d strongly suggest posting it clearly at the entrance.
I’m writing this because words hold weight. Had this staff member approached us with kindness and respect, our experience could have been completely different. Unfortunately, her tone and attitude ruined what was otherwise one of our favourite cafés… and that’s truly disappointing.
Atmosphere: 1
Food: 5
Service: 1
Delicious food, great atmosphere, and top notch lattes. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
It's a nice cafe shop
Atmosphere: 5
Food: 5
Service: 5
I went there today with my wife for a date and the cafe is beautiful and so are the people working there.
I loved seeing people of Christ coming together and serving. This gives me so much joy, I will definitely be sharing about this cafe in my church community.
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere with a nice friendly staff and fresh drinks. Their vegetarian sandwiches are delicious. A wide variety of sweet treats. Since it’s a very nice cafe, the space can get filled quite fast and that is my only issue. The crowd is mature and local so you won’t experience much rowdiness .. highly recommended..
Atmosphere: 5
Food: 5
Service: 5
LOVE THE FRESH FOOD...GREAT STAFF AND UPLIFTING MUSIC AND ATMOSPHERE... it was a busy location. Lots of people meeting up
Atmosphere: 5
Food: 5
Service: 5
A rare gem, always fresh tasty food. Very friendly and polite staff.
This is my go to place for a coffee and a breakfast
Atmosphere: 5
Food: 5
Service: 5
Good food!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cozy place to have a brunch. Staff are friendly and atmosphere is nice.
Atmosphere: 5
Food: 5
Service: 5
Came in for breakfast twice while in town. Southwest veggie burrito and breakfast bowl were both delicious. There is outdoor seating, a patio area with sunshades at the back of the café.
Atmosphere: 5
Food: 5
Service: 5
Amazing place. Really welcoming, great food, great drinks, and really good service at fair prices.
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service, very nice coffee shop to visit with the family and friends
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this place for breakfast or lunch. Everything I’ve had has been excellent and the service is great. Very friendly staff. Today I had their “fall special” taco salad…delish! Always enjoy the turkey/cranberry panini. Lattes are really good. My only complaint would be the wait time at peak hours. Everytime I’ve been in I’m shocked by the number of tables being occupied by one person on a laptop with a coffee cup beside them. Today four tables were taken by single people working/studying (no food dishes apparent) while there was a lineup of paying customers waiting for a table. So maybe avoid peak hours.
Atmosphere: 4
Food: 5
Service: 5
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