Kaylia was a great server it was amazing I couldn’t be more happy with the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Cheesy Spinach Dip
Cruz Hindle
Went here with my friends and our server kexlia was very polite and had great customer service. Would come here again!!!
Atmosphere: 5
Food: 5
Service: 5
derek lin
This was a great experience and our server Izzie was absolutely fantastic. She was so kind and helpful as it was our first time here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups
Kaitlin M
Marina was our server tonight and we couldn’t have asked for a better experience! When it comes to service she is TOP NOTCH! She was so kind, efficient and took pleasure in taking care of our family’s every need. Marina went above and beyond to make sure we had a fabulous dinner and she did it with a smile one. Thanks so much Marina, we will definitely return because of you!
Atmosphere: 5
Food: 5
Service: 5
Matteo Yescas
Service was very good, my server was izzie, fast service greatly additude
Atmosphere: 5
Food: 5
Service: 5
Alexis Nitsch
Great kids eat free on Tuesday!
Atmosphere: 5
Food: 5
Service: 5
Amanda Heart
Came here on a quick lunch break. service was very fast and our server mya was so kind and friendly!! 10/10
Atmosphere: 5
Food: 5
Service: 5
C A
Disappointing. Firstly, the service was excellent. However since our last visit a year ago the food quality has dropped as well as the portion size. The pasta had little to no flavour, the salad size was a third of what it use to be with very little sauce. The kids only had 2 small chicken fingers with a few fries. East Sides use to be about plenty of good food for reasonable prices. Somewhere to come for a treat and lots of food. We didn't get this and so will not be going back. Shame on you management for making these cuts.
Atmosphere: 2
Food: 1
Service: 5
Natasha M
Emily provided great service! Very friendly and attentive. Delicious meal!
We visited this location on Friday to celebrate my son’s 18th birthday, and the experience did not match the standards we’ve known from East Side Mario’s over the years.
Partway through her iced tea, my daughter found a baked piece of cheese stuck to the inside of her glass. The drink was replaced, but there was no real acknowledgment from a manager and no discussion beyond a brief “sorry.” A contamination like that should be taken seriously.
I understand rising costs. The issue isn’t price — it’s value compared to what the restaurant advertises and what it has always represented. For years, East Side Mario’s has stood out for generous portions, especially the shared salad bowl and fresh bread, which have always been a rooted part of the experience. This time, that value wasn’t there.
Specific examples:
The Alfredo came in a noticeably smaller bowl with only three small strips of chicken on one order.
The calamari fritti no longer resembles rings or tentacles, and the portion was served in a dish about half the size of what we’ve always received at this location.
The salad, which has always been served in a family-style bowl for sharing, is now reduced to tiny individual bowls, and no one offered a refill, despite this being a signature part of the brand for decades.
We also come from a service background, having worked in fine dining. As a courtesy, we stacked our used plates, salad bowls, and appetizer dishes neatly at the edge of the table for easy clearing. Even with staff repeatedly coming to serve new items, the stack sat there for 15 minutes before we finally asked someone to take it away.
My pasta was overcooked to the point of being mushy. Bread arrived late, in a crumpled bag, and we were given only a butter knife to cut it.
Our bill was about $180 for five mains and two appetizers. Under normal circumstances, that’s fair. The issue is that the food quality, cleanliness, portion sizes, and basic service no longer match the value implied by the menu, the advertising, or the long-standing reputation of this restaurant.
Busy or not, there is no excuse for dirty drinkware, drastic portion reductions without transparency, overcooked food, and slow basic service. This experience has made us reconsider returning in the future.
Atmosphere: 2
Food: 2
Service: 1
Maria Anne
Came here for our weekly family feast and we had mya as our server once again and she rocked!! Very attentive and friendly we’re always happy to be served by her!
Atmosphere: 5
Food: 5
Service: 5
Kate Burridge
Awesome service from Jelena! She was very kind and prompt with service! Great work!
Food was great
Atmosphere: 5
Food: 5
Service: 5
Kaylia was a great server it was amazing I couldn’t be more happy with the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Cheesy Spinach Dip
Went here with my friends and our server kexlia was very polite and had great customer service. Would come here again!!!
Atmosphere: 5
Food: 5
Service: 5
This was a great experience and our server Izzie was absolutely fantastic. She was so kind and helpful as it was our first time here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups
Marina was our server tonight and we couldn’t have asked for a better experience! When it comes to service she is TOP NOTCH! She was so kind, efficient and took pleasure in taking care of our family’s every need. Marina went above and beyond to make sure we had a fabulous dinner and she did it with a smile one. Thanks so much Marina, we will definitely return because of you!
Atmosphere: 5
Food: 5
Service: 5
Service was very good, my server was izzie, fast service greatly additude
Atmosphere: 5
Food: 5
Service: 5
Great kids eat free on Tuesday!
Atmosphere: 5
Food: 5
Service: 5
Came here on a quick lunch break. service was very fast and our server mya was so kind and friendly!! 10/10
Atmosphere: 5
Food: 5
Service: 5
Disappointing. Firstly, the service was excellent. However since our last visit a year ago the food quality has dropped as well as the portion size. The pasta had little to no flavour, the salad size was a third of what it use to be with very little sauce. The kids only had 2 small chicken fingers with a few fries. East Sides use to be about plenty of good food for reasonable prices. Somewhere to come for a treat and lots of food. We didn't get this and so will not be going back. Shame on you management for making these cuts.
Atmosphere: 2
Food: 1
Service: 5
Emily provided great service! Very friendly and attentive. Delicious meal!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our server Emily was amazing & very attentive!!
Atmosphere: 5
Food: 5
Service: 5
Emily was great
Atmosphere: 5
Food: 5
Service: 5
We visited this location on Friday to celebrate my son’s 18th birthday, and the experience did not match the standards we’ve known from East Side Mario’s over the years.
Partway through her iced tea, my daughter found a baked piece of cheese stuck to the inside of her glass. The drink was replaced, but there was no real acknowledgment from a manager and no discussion beyond a brief “sorry.” A contamination like that should be taken seriously.
I understand rising costs. The issue isn’t price — it’s value compared to what the restaurant advertises and what it has always represented. For years, East Side Mario’s has stood out for generous portions, especially the shared salad bowl and fresh bread, which have always been a rooted part of the experience. This time, that value wasn’t there.
Specific examples:
The Alfredo came in a noticeably smaller bowl with only three small strips of chicken on one order.
The calamari fritti no longer resembles rings or tentacles, and the portion was served in a dish about half the size of what we’ve always received at this location.
The salad, which has always been served in a family-style bowl for sharing, is now reduced to tiny individual bowls, and no one offered a refill, despite this being a signature part of the brand for decades.
We also come from a service background, having worked in fine dining. As a courtesy, we stacked our used plates, salad bowls, and appetizer dishes neatly at the edge of the table for easy clearing. Even with staff repeatedly coming to serve new items, the stack sat there for 15 minutes before we finally asked someone to take it away.
My pasta was overcooked to the point of being mushy. Bread arrived late, in a crumpled bag, and we were given only a butter knife to cut it.
Our bill was about $180 for five mains and two appetizers. Under normal circumstances, that’s fair. The issue is that the food quality, cleanliness, portion sizes, and basic service no longer match the value implied by the menu, the advertising, or the long-standing reputation of this restaurant.
Busy or not, there is no excuse for dirty drinkware, drastic portion reductions without transparency, overcooked food, and slow basic service. This experience has made us reconsider returning in the future.
Atmosphere: 2
Food: 2
Service: 1
Came here for our weekly family feast and we had mya as our server once again and she rocked!! Very attentive and friendly we’re always happy to be served by her!
Atmosphere: 5
Food: 5
Service: 5
Awesome service from Jelena! She was very kind and prompt with service! Great work!
Atmosphere: 4
Food: 5
Service: 5
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