No issue with the customer service, food was prepared very fast. However, look at the size of the chicken thigh, they are smaller than the drumsticks. For $11.30 with tax, this was an ok deal. Chicken is also a bit too greasy.
Atmosphere: 3
Food: 2
Service: 4
LIBIN JOHN
I recently visited KFC in Waterloo and I must say, it was a delightful experience. The restaurant had a cozy and inviting atmosphere, making it a great place to enjoy a meal with friends or family.The service at KFC Waterloo was top-notch. The staff members were friendly, attentive, and efficient. They made sure that our orders were taken promptly and accurately, and they even went the extra mile to ensure that we were satisfied with our meals.Speaking of meals, the food at KFC Waterloo was absolutely delicious. The chicken was perfectly cooked, crispy on the outside and juicy on the inside. The variety of side dishes and sauces offered complemented the main course perfectly. The portions were generous, and the prices were reasonable.I also appreciated the cleanliness of the restaurant. The dining area and restrooms were well-maintained and spotless, creating a pleasant environment for dining.I would like to mention Regal on his serviceOverall, I highly recommend KFC Waterloo to anyone craving a tasty and satisfying meal. Whether you're a fan of their famous fried chicken or looking to try something new, KFC Waterloo will not disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Zinger Combo
Hrag Kh
Picked up a bucket of 10 pieces with 3 sides. The chicken was unbelievably greasy. The onions rings were extremely salty. Also, It seems like they have fried the same chicken pieces we got a couple of times (probably to heat it up) before putting them in the box because some of them were very dark in colour and seemed burnt. Service at the drive through and the wait time weren’t bad, but the food was awful.
Food: 1
Service: 3
Ashamdeep Singh Cheema
The burgers here have gotten expensive but the quality unfortunately has gone downhill
Atmosphere: 4
Food: 3
Service: 4
N A
Was ignored at drive through. No one answered from the speaker. Drove up to the window after waiting 4 minutes thinking that speakers were broken. Got attitude for driving through. Placed order and then was told to wait at a parking spot and someone will bring out the food. Sat waiting for food for 15 minutes and have not gotten order!!! Had to go in. Overall 25 minutes wait for drive through:(
Atmosphere: 1
Food: 3
Service: 1
L Hammer
KFC in Waterloo on Weber. Food was not dry or overcooked or greasy and great customer service. Pre ordered a large meal for pick up in 2 days time. Young lady was very helpful and made suggestions. Then on day of pick up she called to confirm that everything was fine with the order. And when I arrived, it was packed and ready to go. Same person assisted in taking it out the vehicle. When opened the buckets were separated and labelled by white and dark It made the dinner easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Bucket
Tina Seegmiller
Nuggets cold. Chicken leg missing some meat.
Atmosphere: 5
Food: 3
Service: 5
Saurav Narang
Extremely disappointed with the appalling customer service at @kfc. Went through the drive-thru, and the employee was rude and disrespectful, yelling at me to 'go screw myself.' Unacceptable behavior! Won't be returning. #CustomerServiceFail #KFC"
Atmosphere: 1
Food: 1
Service: 1
Philip Jackson
Went for lunch today with a friend, I was there for 9 minutes at the counter and nobody acknowledged we were there or even spoke to myself or any other person waiting to be served. All someone has to say was we will be with you soon and we would have been happy. We had to go to Popeyes instead for our dinner, not as good but the staff were polite.
Atmosphere: 1
Food: 5
Service: 1
Carrie Johnson
Gross dried out chicken. I crave it once a year. I think I'm done.
No dine in late at night.Just go to McDonalds instead
Vince Boragina
Expect to wait… ALWAYS!!!Unfortunately, that’s not one of the review options. Food is the same as every else. Same with atmosphere. But it doesn’t matter what day or time, you’ll be waiting a minimum of 15-20
Atmosphere: 2
Food: 3
Service: 1
Rae
huge pieces of chicken:)
Atmosphere: 3
Food: 5
Service: 1
Brad Murie
Drove up to the speaker In drive thru. Just waited and waited. Finally got a ya. Seriously a ya. Not a good evening, welcome to kfc/ Taco Bell drive thru, how may I help you? I got a ya… I placed my order to which I received a sigh followed by a testy give me a minute. After a few seconds I left the line up of cars and took my business elsewhere. Worst customer service of my life. If the “employee “ working the drive thru hates his job this much find another job to be miserable at. Customer service isn’t for you.
Atmosphere: 1
Service: 1
elena nedd
Whoever was working February 13th at 11:30 pm last night on the window made my order perfect! There is not a single thing I would change and she is doing 5 things at once while they are 30mins to close. She had a line up but yet still had time to serve a customer with a smile on her face and a perfectly made order!!
No issue with the customer service, food was prepared very fast. However, look at the size of the chicken thigh, they are smaller than the drumsticks. For $11.30 with tax, this was an ok deal. Chicken is also a bit too greasy.
Atmosphere: 3
Food: 2
Service: 4
I recently visited KFC in Waterloo and I must say, it was a delightful experience. The restaurant had a cozy and inviting atmosphere, making it a great place to enjoy a meal with friends or family.The service at KFC Waterloo was top-notch. The staff members were friendly, attentive, and efficient. They made sure that our orders were taken promptly and accurately, and they even went the extra mile to ensure that we were satisfied with our meals.Speaking of meals, the food at KFC Waterloo was absolutely delicious. The chicken was perfectly cooked, crispy on the outside and juicy on the inside. The variety of side dishes and sauces offered complemented the main course perfectly. The portions were generous, and the prices were reasonable.I also appreciated the cleanliness of the restaurant. The dining area and restrooms were well-maintained and spotless, creating a pleasant environment for dining.I would like to mention Regal on his serviceOverall, I highly recommend KFC Waterloo to anyone craving a tasty and satisfying meal. Whether you're a fan of their famous fried chicken or looking to try something new, KFC Waterloo will not disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Zinger Combo
Picked up a bucket of 10 pieces with 3 sides. The chicken was unbelievably greasy. The onions rings were extremely salty. Also, It seems like they have fried the same chicken pieces we got a couple of times (probably to heat it up) before putting them in the box because some of them were very dark in colour and seemed burnt. Service at the drive through and the wait time weren’t bad, but the food was awful.
Food: 1
Service: 3
The burgers here have gotten expensive but the quality unfortunately has gone downhill
Atmosphere: 4
Food: 3
Service: 4
Was ignored at drive through. No one answered from the speaker. Drove up to the window after waiting 4 minutes thinking that speakers were broken. Got attitude for driving through. Placed order and then was told to wait at a parking spot and someone will bring out the food. Sat waiting for food for 15 minutes and have not gotten order!!! Had to go in. Overall 25 minutes wait for drive through:(
Atmosphere: 1
Food: 3
Service: 1
KFC in Waterloo on Weber. Food was not dry or overcooked or greasy and great customer service. Pre ordered a large meal for pick up in 2 days time. Young lady was very helpful and made suggestions. Then on day of pick up she called to confirm that everything was fine with the order. And when I arrived, it was packed and ready to go. Same person assisted in taking it out the vehicle. When opened the buckets were separated and labelled by white and dark It made the dinner easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Bucket
Nuggets cold. Chicken leg missing some meat.
Atmosphere: 5
Food: 3
Service: 5
Extremely disappointed with the appalling customer service at @kfc. Went through the drive-thru, and the employee was rude and disrespectful, yelling at me to 'go screw myself.' Unacceptable behavior! Won't be returning. #CustomerServiceFail #KFC"
Atmosphere: 1
Food: 1
Service: 1
Went for lunch today with a friend, I was there for 9 minutes at the counter and nobody acknowledged we were there or even spoke to myself or any other person waiting to be served. All someone has to say was we will be with you soon and we would have been happy. We had to go to Popeyes instead for our dinner, not as good but the staff were polite.
Atmosphere: 1
Food: 5
Service: 1
Gross dried out chicken. I crave it once a year. I think I'm done.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No dine in late at night.Just go to McDonalds instead
Expect to wait… ALWAYS!!!Unfortunately, that’s not one of the review options. Food is the same as every else. Same with atmosphere. But it doesn’t matter what day or time, you’ll be waiting a minimum of 15-20
Atmosphere: 2
Food: 3
Service: 1
huge pieces of chicken:)
Atmosphere: 3
Food: 5
Service: 1
Drove up to the speaker In drive thru. Just waited and waited. Finally got a ya. Seriously a ya. Not a good evening, welcome to kfc/ Taco Bell drive thru, how may I help you? I got a ya… I placed my order to which I received a sigh followed by a testy give me a minute. After a few seconds I left the line up of cars and took my business elsewhere. Worst customer service of my life. If the “employee “ working the drive thru hates his job this much find another job to be miserable at. Customer service isn’t for you.
Atmosphere: 1
Service: 1
Whoever was working February 13th at 11:30 pm last night on the window made my order perfect! There is not a single thing I would change and she is doing 5 things at once while they are 30mins to close. She had a line up but yet still had time to serve a customer with a smile on her face and a perfectly made order!!
Atmosphere: 5
Food: 5
Service: 5