Papa Johns Pizza
220 King St N, Waterloo
(519) 208-7272
Recent Reviews
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They let me order online, then they wait near 1 hr to tell me they cant deliver. They then tell me they cant deliver over 7km. Im 6km away...management is 1/5.
Service: 1
Gave wrong items and wrong toppings
Atmosphere: 1
Food: 1
Service: 1
Really frustrating that they don’t take order past midnight when they close at 1am. They allow you to place and order through uber, delivery etc… wait twenty minutes and then cancel it. Should maybe stop allowing people to order past the time you don’t want orders coming in.
Service: 1
⭐️⭐️⭐️⭐️⭐️
I had a small mix-up with my order at Papa John’s, but Kessabi handled it quickly and professionally! Mistakes happen, but what really stood out was how kind and efficient the staff were in making it right. The corrected order was fresh, hot, and delicious — exactly what I was craving. Really appreciated the great customer service and how smoothly everything was resolved. I’ll definitely keep ordering from this location! 🍕👏
Raj was very helpful with the service great food
Atmosphere: 5
Food: 5
Service: 5
great manager (raj) food was great too thanks baud!
Atmosphere: 5
Food: 5
Service: 5
Amazing service
Atmosphere: 5
Food: 5
Service: 5
The staff needs to understand the policy not to use phone, the guy was continuously on video call with one hand, and with the other hand he was making order. So, orders were getting late if he will work like that. Will never come back.
Ordered pizza and wings, pizza came burnt, crust completely charred. Looked like someone else’s order sat around and got reheated before being sent to us. The “wings” were basically just chicken nuggets, undercooked to the point that I had to finish cooking them myself at home. Terrible experience, terrible food, biggest waste of $50, won’t be ordering from here again
Atmosphere: 1
Food: 1
Service: 1
Service was awesome loved my time here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very dirty and disorganized, they rarely have slices available, and customer service hasn't been great. The pizza is decent as expected the one time I was able to get a slice. There are a few great workers but majority of the time the employees were quite short and seemed annoyed I was there. It's clear that it is poorly managed and desperately needs a remodel.
Atmosphere: 1
Food: 4
Service: 1
whats up with the hours? says I can order delivery or takeout but neither work on the official website
Atmosphere: 5
Food: 5
Service: 1
Nice pizza and great customer service
Atmosphere: 5
Food: 5
Service: 5
I went and picked up a large pizza WHY WAS IT 40$ seriously 40$
Atmosphere: 1
Food: 2
Service: 1
The pizza is amazing. The place is small and had not much room. The wait time for me was 20 minutes, but there was only one worker there.
Atmosphere: 4
Food: 5
Service: 4
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