Piper Arms Pub Waterloo

Terrible food. Over priced.

Atmosphere: 1

Food: 1

Service: 1

Aileen was amazing!

Thank you!

Atmosphere: 5

Food: 5

Service: 5

Always smlls like a curry kitchen. They never clean their place, they just wipe it intermittently.

Atmosphere: 1

Food: 3

Service: 3

Made reservation last night for 8 ppl. To celebrate my mom’s 75th bday.
We were not told that due to the size of the reservation, they added gratuities automatically at 20%, which would have been no big deal if the service was decent! But it wasn’t! Our waitress was terrible! I mean terrible! It was as if she already knew she had a tip therefore didn’t need to give decent service to us! One of the worst service I’ve had. And the worst part… it wasn’t even busy!!
To make matters worse… My husband ordered a coffee and it was served with spoiled milk!
My granddaughter “Chicken pot pie” was simply as meat pie you buy at the grocery store BUT way over cooked with a side of mashed potatoes!
The rest of us had fajitas to which the “talented” server brought our tortilla shells on a plate about half hour before our meal arrived so they were stone cold before we even had our food!
Horrible experience for an uptown Waterloo restaurant! Very disappointing!

Atmosphere: 3

Food: 3

Service: 1

Service was atrocious. We waited 30 minutes for the bill. I ended up asking another waitress who was also incapable of delivering the bill. Then proceeded to ask a member of the kitchen staff before our waitress finally came back to our table with the bill. I was tempted to leave no tip but felt bad and left a token tip anyway. We had some leftovers we were going to box up but we didn’t feel like waiting another 25 minutes for a box so we just left it there to add to the food waste (This I felt horrible about)

Atmosphere: 3

Food: 3

Service: 1

I came to your restaurant tonight, sat on the patio, and ordered your surf n' turf with shrimp.

When the food came I was surprised at the level of spice in the sauce. This is surf n' turf, not spicy curry and rice. I let the server know, as I was not expecting that, even though I was starving and just wanted to eat my late dinner.

Well, it got worse, as I found this long metal wire in the sauce underneath the steak. This is so careless and dangerous. I didn't feel anything in my mouth from the portion I did eat, but I pray to God that I didn't swallow anything harmful unaware!

This was a horrendous experience. I just hope it was not malicious.

My server came back, bill in hand, to tell me the kitchen staff were now gone for the night, but still proceeded to charge me for my 0% Heineken. Unacceptable.

Nobody cares anymore about anything it seems. This was a horrid experience. Disgraceful.

Food: 1

Food soggy, cheese chilli was disgusting,the batter cauliflower was mush ,soggy ..tasted like bottle of hot sauce on 2 orders( $137.00) the
Let's twist mac& cheese fries the flavou was worse then bland.& Wheres the cheese.? The NY grilled cheese was dry,over done,as we're the onion rings were darkest color close to burned( left in fryer way to long)
Out of 7 items...>>>>> 2 were edible...battered mushroom and garlic bread . Rest well attempted but ,the garbage 🗑 got fed.We will never order or go there.Will tell others not too eat there.Read reviews after and seems that place is not good and should close down.

Food: 1

**Deeply Disappointed and Humiliated – Will Never Return**

I visited this establishment about two months ago with a group and had a very unpleasant experience. Despite the restaurant being nearly empty, we were repeatedly told we should have made a reservation — something I have never been told on previous visits. The server kept loudly repeating, *“I don’t want to be rude,”* in a way that felt condescending and unnecessary. This led to a verbal back-and-forth with one of our group members. We paid the bill and left.

A review was later posted online by a member of our group — reflecting the incident.

Tonight, I decided to give the place another try, bringing my underaged teenage daughter with me after our dance class in the area. We were seated without issue, but a few minutes later, the same staff member from the previous incident (who identified herself as the manager) approached us. I was quietly preparing to leave after she told us we were *not welcome*, when she added that we would *only be allowed back if we apologized and deleted the one-star Google review*.

At that point, I responded to her, because I felt completely humiliated, embarrassed, and intimidated — especially in front of my daughter. Her actions were deeply unprofessional and inappropriate. To be told that feedback must be deleted to gain entry again is unacceptable and a violation of basic customer respect.

Let me be clear: **sharing a bad experience should not result in being banned from a business**. If management’s response to honest feedback is to shame and intimidate customers, especially those with children present, it raises serious concerns about how this establishment is run. Ms. Manager — customer experience is everything in the hospitality industry. If you’re not open to growth and feedback, then perhaps this is not the right line of work.

Atmosphere: 1

Food: 1

Service: 1

Sarah was our server and she was awesome!

Atmosphere: 4

Food: 5

Service: 5

I stopped in by myself for some appetizers while I did some work. My servers name was Sarah and it was some of the best service I’ve ever had! I felt very looked after and she was super friendly!

Atmosphere: 5

Food: 5

Service: 5

Pipers arms always pleasantly surprises us with reasonable prices and a good selection when you just want to grab a drink on a patio nearby. Our server Sarah was super helpful, giving us great recommendations, fast and patient service, and doing it all with a smile! :)
Definitely recommend!

Food and vibe good

Had seafood pasta and asked for Alfredo sauce instead of marinara. Food came with almost dry pasta and over cooked seafood. Asked for more sauce as was too dry. Took so long hubby was done eating. Finally took my plate away as mine got cold while waiting for more sauce. When it came back it was more like soup and swimming in sauce and seafood was even more tough. Have never had this bad experience here before.

Atmosphere: 5

Food: 1

Service: 3

No wait for a table on a Sunday at noon. They had plenty of tables available on the patio and inside. We chose to seat inside. That atmosphere was pretty much matched what you expected from a pub. We ordered a chicken fajita, a salad and a pasta. The skillet was steaming hot. The pasta was pretty good and the salad was okay. Service was good. One minor annoyance was a fly was distrubing my lunch.

Atmosphere: 4

Food: 4

Service: 4

Sandeep amazing manager with a great personality. Their wings are amazing must try the secret sauce.

Atmosphere: 5

Food: 5

Service: 5