Shawarma Lounge
645 Laurelwood Dr Unit D, Waterloo
(519) 208-5786
Recent Reviews
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Worst shawerma in my life, fake reviews. Better go to
Atmosphere: 1
Food: 1
Service: 2
We did delivery and I was disappointed that I didn't receive the spicy potatoes when I had ordered the shawarma platter. Instead I got old, dried up fries. The portions are definitely big and the chicken is good. The fries ruined the meal for me.
Atmosphere: 4
Food: 3
Service: 4
Great family owned business!
Great food, great service and awesome people to chat with.
My favourite shawarma of all time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Shawarma Platter, Chicken Shawarma Poutine, Chicken Shawarma Platter
I love meeting young entrepreneurs who are passionate about their business, food and service. I felt welcome as soon as I walked in and we had fun gabbing while he was meticulously preparing my order. He also gave me a generous sample of his garlic/tahini sauce while I waited, made inhouse, and it was the best - tasted organic. And on top of the incredible service, I came home and enjoyed a huge and delicious gyro plate (and chicken, funny story there) :). Lazeez Sharwarma doesn’t compare and I really wish I came here sooner. I also have to add that the potatoes were the best - unique with a spot-on spice mixture so they really blew my socks off. Meat (both chicken and gyro) were tender, perfectly prepared and spiced right. Also loved the fresh hummus, crisp garden salad and the extra rice. A special place, an incredible meal, and I will be returning soon. And lots of leftovers too. Thanks for the two platters and enjoy the dessert I left for tip lol cheers! See you soon! Support local. Tanya
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Platter, Gyro Platter
such a great place for family & friends love the food and people around there must visit ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Poutine, Spicy Potatoes, Chicken Platter
Always visit the store when ever i go to waterloo… super tasty❤️
Atmosphere: 5
Food: 5
Service: 4
Delicious good, generous portions, and the best service in town (seriously the owner is one of the nicest people I've ever met)
Food: 5
Service: 5
The psycho lady constantly updating her bad review is a liar. Incredible food for an amazing price. This man knows good cuisine and strives to give it to every customer. He is kind and personable, always smiling in conversation with whoever walks in the door. From the burrito bowl to the poutine everything tastes incredible as he strives to give only the best to the community. He serves his community with the knowledge that it’s his responsibility to serve everyone good, honest food that comes from a clean and organized kitchen. He is always happy to serve, and I’m so appreciative of the fact that he has fed me for so many months now, making such affordable for me. I wish I could put 10 stars but sadly the limit is 5. Bless this man with your business and he will bless you with a hearty meal and a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Poutine, Beef Shawarma Wrap, Chicken Shawarma Wrap, Fresh Fries
Easily the Top 5 Shawarma joints in the Waterloo region.
The Mr Farid, the shawarma man is most friendliest and warmest person. 100/100 when it comes customer service.
Personally he offered me drinks for fee of charge couple of times
Atmosphere: 5
Food: 5
Service: 5
Service was absolutely terrible. Couldn't ask a question without hostility, and had my ordered canceled without notice. I won't be coming back to this location because of the assault that I experienced.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
One of the worst Shawarma I ever had.
I ordered chiken on sticks. I guess that was the name for the order.
Fries were half raw and everything was cold.
My stomach was hurting after eating that.
Atmosphere: 3
Service: 1
Good chicken shawarma poutine and lamb gryo. 100℅ recommend this place! They always ask for spice level or no spice at all. Jagjot and Karan are the best! They deserve a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Poutine, Falafel, Gyro
Very generous, cheap, and good service. Gave us free food too.
Atmosphere: 5
Food: 5
Service: 5
CHICKEN SITTING AT ROOM TEMP FOR HOURS!!! TRAUMATIZED! I have never left a restaurant or store in TEARS, but this store owner managed to make me cry. I felt scared and intimidated. He was a bully. I walked in and his rotisserie was not rotating and it was not on, the heat was off and he was pressuring me to order when I was trying to ask if the chicken heat was on because I was scared to order chicken when it wasn't being kept at the proper temperature. He tried to distract me by asking for my order and punching it in the computer and then proceeded to light the machine to turn it back on and ask me what level of hot sauce I wanted. I told him I wasn't sure. Needed to go call and ask and he said food would take about 15 minutes anyway. I left to go call and ask my partner if what I saw was normal for Shwarna because I felt uncomfortable and unsure, and so did he. So I also called another swarma place to confirm if that is best practice or food safe. They told me IT IS NOT SAFE. The heat must always be on and the chicken must always be rotating.
When I went back in a few minutes later, he ALREADY HAD IT READY?! I was trying to ask about the heat because I wasn't sure if I wanted the food. He made it impossible to talk and was just yelling at me and arguing random things. He told me that he cooks the chicken 60% and then lets it sit at room temperature until he has customers use up what is already in his pan on the table on the counter and needs to finish cooking more!!!! He was so hostile. I'm not a timid girl but this man was difficult and made me feel scared. ?
The worst part is the owner follows up in a review but first does "research" on me as a customer to be defensive and discredit me.
Lies about me placing the orders - I never ordered, he was forceful to avoid my questions when I wasn't comfortable.
He then proceeded to bash me by saying that all of my reviews are negative, but I just went through and counted and 15/33 are positive, and 3 are fair — so I consider myself to be honest and fair!
Then just because you ask your customers to give you a review when they're in your store and pretending to be all friendly with them, Doesn't mean they didn't get sick after. The funny thing is that people don't always know where they got food poisoning from, and just because you're getting away with it doesn't mean you should be proud of it.
You just admitted that you had your meat off the heat sitting at room temperature for hours.
Most of your Google reviews also seem like you've told your guests what to say lol Especially the most recent one you spoke about — it seems a little indirectly pointed toward our situation.
Atmosphere: 3
Food: 1
Service: 1
Nice guy amazing stuff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Poutine, Chicken Shawarma Wrap
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