Starbucks Coffee Company

The first picture of the lavender matcha is from another store and the all green one is also lavender matcha but from the society starbucks. 😃amazing how it’s the same drink but the second one has no lavender and we asked for extra lavender but amazingly there is no lavender to begin with!!!!!!! And when we told them she justified it by saying oh light ice makes the lavender sink tell me how it didn’t do that on the first drink that was also light ice. If i ask for anything extra they don’t hesitate to charge me for it but they hesitate to give it to me it’s like a damn gamble will the drink be good or not and I shouldn’t have to worry about that when I paid almost $25 dollars for two drinks it should be good regardless. Fix ur employees and teach them how to make drinks properly and if ur teaching them to charge for everything teach them to add everything as well🥰The audacity to ask for a tip on top of this! Have a good day😆

Atmosphere: 1

Food: 1

Service: 1

worst lavender matcha i had. WHERES THE LAVENDER. paid so much specifically said extra lavender foam a lot of it . and i literally got nothing taste like a regular matcha . tried to tell someone but they tried justifying the mechanism of the dam drink like bruh

Service: 1

Nice location! Always very clean and the staff are always awesome. Not a great place to work, all the tables are small circles making it hard to fit a laptop and drink.

Atmosphere: 4

Food: 4

Service: 5

My card declined and Isara the lovely barista was really nice and sweet about it :) 500 stars

Atmosphere: 5

Food: 5

Service: 5

Same experience as others. Last Saturday I placed an online order and got there and there was a handwritten sign saying due to unforeseen circumstances they had to close today and my money was never put back and I definitely didn’t get my drinks. Very frustrated about this.

Atmosphere: 1

Food: 1

Service: 1

Placed a mobile order for this Starbucks (145 Columbia St. W, Waterloo) and the app happily took my money, then I showed up to find the doors locked with a handwritten note saying they “had to close unexpectedly.” If you’re closed, the app should not allow orders—period. No warning, no proactive cancellation, no update until you’re standing outside in the cold feeling ripped off. This is beyond frustrating. Starbucks needs to fix the system so customers aren’t charged for orders a store can’t fulfill, and the store needs better communication when it shuts down. I want a refund and an explanation.

Atmosphere: 1

Food: 1

Service: 1

This store has the best customer service! I come every morning!

Good location but no parking nearby

Came here a few times, always have a bad experience. First, drinks are never made well. Never filled to the top, and when it’s a customized order, there is always something wrong. Second, bad customer service. Made me wait when they clearly saw me and continued chatting with their coworkers. It used to be good when it first opened up, but kept on getting worse. Don’t come to this location.

Food: 1

Service: 2

Worst Starbucks branch ever,
Almost, all the time they don’t have food products available. It’s better if they just remove those items from the menu

Super cute and quiet location - friendly staff

Atmosphere: 5

Food: 5

Service: 5

I had a horrible experience at this Starbucks around February of this year. I was given what I would say is the worst customer service I have ever experienced in my life by one of the workers at this starbucks. I believe her name was cal and she had red hair, bangs, and was one of the most awful people Ive ever had serve me. She was disrespectful, rude, and discriminated against me for the colour of my skin. Not only did she provide me with a horrible customer experience but she also messed up my order after making me wait for a ridiculous amount of time (all while serving other customers) and then refused to fix it. I was extremely upset and honestly my whole day was ruined. I usually love starbucks but I will not be returning to this location ever again because of this horrible service and this awful experience. Management is ridiculous for hiring someone with such little class and so much entitlement, disrespect, and lack of customer service skills. I hope that little racist girl gets what’s coming to her as that experience left me shaken and more angry than you can imagine. I really do not recommend going here, at least choose a different location with staff who is more competent than this.

Atmosphere: 1

Food: 1

Service: 1

Extremely friendly staff! Orders are made perfectly each time! 10/10

Atmosphere: 5

Food: 5

Service: 5

They are always blocking the accessibility ramp with their stupid ad boards. Like seriously bro, np one gives a shit about summer specials, you are ripping people off anyway.

Atmosphere: 1

Food: 1

Service: 1

This is the first Starbucks in Waterloo I've been to that isn't run-down. It's very clean, bright, and well taken care of. The staff are very pleasant and courteous. Reminds me of Starbucks you find around the world. I found out that it is privately owned which goes to show what a business should be like. Although an hour walk from my home, it will be my go-to Starbucks on my long walks. Bravo Zulu!

Atmosphere: 5

Food: 5

Service: 5