My favourite Starbucks location in Waterloo! The workers are all so kind and sweet! You can tell the manager cares about hiring nice people!! The drinks are always good too!
Atmosphere: 5
Food: 5
Service: 5
erica davidhi
My friend and I love studying at this Starbucks. The staff is so friendly! Branden is our fav employee. He goes above and beyond!
Atmosphere: 5
Food: 5
Service: 5
angela vojo
Always have a great experience at this Starbucks cafe. There was a brief issue causing a disturbance today, and Branden handled it calmly and professionally. He even offered us a pastry as an apology, which was incredibly kind. Really appreciated his thoughtfulness!
Atmosphere: 5
Food: 5
Service: 5
Alicia Hucsko
Waited 24 minutes for 2 drinks today. Ridiculously slow, they served drive through non stop and ignored customers inside.
Atmosphere: 1
Food: 4
Service: 1
Maggie May Bergsma
Juila i think her name was made my day so much better today and she is so kind and whoever wrote have a lovely day on my cup thank you so much will be back -Kayla :))
Atmosphere: 5
Food: 5
Service: 5
Arjun Sharma
I had a rather unusual experience here. I stood waiting to order for about five minutes, but no one asked if I was ready to place my order. I also noticed something interesting: while some customers received cups with cheerful notes like “Have a nice day,” I couldn’t help but see that none of the Asian customers’ cups had such messages. It might have been a coincidence, but it definitely stood out to me.
Atmosphere: 1
Food: 1
Service: 1
Daniel Gabrian
Large and clean store, plenty of seating, as well as patio spots. Facilities are clean too. Service was fast
Atmosphere: 5
Food: 5
Service: 5
simranjit singh
Dear Starbucks, I am a loyal customer of Starbucks, and I recently visited one of your locations. I was in urgent need of using the restroom, but I was informed by a staff member named ''Brandon'' that I needed to make a purchase before being granted access. While I understand that policies may vary, I found this request to be quite unprofessional and disappointing, especially considering Starbucks' reputation as a major global brand. I believe that access to basic amenities like restrooms should be available to all customers, regardless of immediate purchases. I would appreciate it if you could review this practice to ensure it aligns with the level of customer service that Starbucks is known for. Thank you for your attention to this matter.
I’ve been a regular customer at Starbucks, and I’d like to highlight one of the many exceptional experiences I’ve had with their team.
On a particularly tough day at work, I asked them to surprise me with something comforting. Without hesitation, they brought me a mozzarella sandwich and Maple pancakes—exactly what I didn’t know I needed.
It lifted my mood and satisfied my hunger. A special shoutout to Mia for her kindness and thoughtfulness—she’s a truly wonderful person and a great representative of the Starbucks spirit. Thank you, Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Kristen Gotthelf
never going here again. i am a frequent customer here and i order the same drink EVERY time. today i ordered a 9$ drink and got half a cup of matcha and bad service in return. i asked them to re make it, and just got disrespect.
Atmosphere: 1
Food: 1
Service: 1
Paul Smith
I went to this Starbucks to pick up a delivery order, and the pickup note clearly said to use the drive-thru. I followed the instructions, but the staff at the drive-thru window was extremely unhelpful and dismissive. Instead of assisting, she rudely told me to go inside without any explanation, even though the note told me to use the drive-thru.
As a delivery driver, time and clear communication matter. This kind of attitude is not only unprofessional but also creates confusion and delays for everyone involved. If the store does not allow pickup via drive-thru, they should update the instructions to reflect that, rather than blaming the driver for following what the system says.
Very disappointing experience.
Atmosphere: 1
Food: 5
Service: 1
Shahram Ghaffari
On Tuesday, June 7, at 9:45 am I went to this location for coffee , and there were 6 employees. And no body was in line , I waited for 5 minutes, and none of them came to take my order. They were all talking to each other and totally ignored me. I left the store very disappointed.
Great dark roast!
Atmosphere: 5
Service: 5
My favourite Starbucks location in Waterloo! The workers are all so kind and sweet! You can tell the manager cares about hiring nice people!! The drinks are always good too!
Atmosphere: 5
Food: 5
Service: 5
My friend and I love studying at this Starbucks. The staff is so friendly! Branden is our fav employee. He goes above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Always have a great experience at this Starbucks cafe. There was a brief issue causing a disturbance today, and Branden handled it calmly and professionally. He even offered us a pastry as an apology, which was incredibly kind. Really appreciated his thoughtfulness!
Atmosphere: 5
Food: 5
Service: 5
Waited 24 minutes for 2 drinks today. Ridiculously slow, they served drive through non stop and ignored customers inside.
Atmosphere: 1
Food: 4
Service: 1
Juila i think her name was made my day so much better today and she is so kind and whoever wrote have a lovely day on my cup thank you so much will be back -Kayla :))
Atmosphere: 5
Food: 5
Service: 5
I had a rather unusual experience here. I stood waiting to order for about five minutes, but no one asked if I was ready to place my order. I also noticed something interesting: while some customers received cups with cheerful notes like “Have a nice day,” I couldn’t help but see that none of the Asian customers’ cups had such messages. It might have been a coincidence, but it definitely stood out to me.
Atmosphere: 1
Food: 1
Service: 1
Large and clean store, plenty of seating, as well as patio spots. Facilities are clean too. Service was fast
Atmosphere: 5
Food: 5
Service: 5
Dear Starbucks,
I am a loyal customer of Starbucks, and I recently visited one of your locations. I was in urgent need of using the restroom, but I was informed by a staff member named ''Brandon''
that I needed to make a purchase before being granted access.
While I understand that policies may vary, I found this request to be quite unprofessional and disappointing, especially considering Starbucks' reputation as a major global brand. I believe that access to basic amenities like restrooms should be available to all customers, regardless of immediate purchases.
I would appreciate it if you could review this practice to ensure it aligns with the level of customer service that Starbucks is known for.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Awesome place! Baristas were friendly and fast.
Atmosphere: 5
Service: 5
Restaurantji Recommends
Drinks and service here are amazing
Atmosphere: 5
Food: 5
Service: 5
I’ve been a regular customer at Starbucks, and I’d like to highlight one of the many exceptional experiences I’ve had with their team.
On a particularly tough day at work, I asked them to surprise me with something comforting. Without hesitation, they brought me a mozzarella sandwich and Maple pancakes—exactly what I didn’t know I needed.
It lifted my mood and satisfied my hunger. A special shoutout to Mia for her kindness and thoughtfulness—she’s a truly wonderful person and a great representative of the Starbucks spirit.
Thank you, Starbucks.
Atmosphere: 5
Food: 5
Service: 5
never going here again. i am a frequent customer here and i order the same drink EVERY time. today i ordered a 9$ drink and got half a cup of matcha and bad service in return. i asked them to re make it, and just got disrespect.
Atmosphere: 1
Food: 1
Service: 1
I went to this Starbucks to pick up a delivery order, and the pickup note clearly said to use the drive-thru. I followed the instructions, but the staff at the drive-thru window was extremely unhelpful and dismissive. Instead of assisting, she rudely told me to go inside without any explanation, even though the note told me to use the drive-thru.
As a delivery driver, time and clear communication matter. This kind of attitude is not only unprofessional but also creates confusion and delays for everyone involved. If the store does not allow pickup via drive-thru, they should update the instructions to reflect that, rather than blaming the driver for following what the system says.
Very disappointing experience.
Atmosphere: 1
Food: 5
Service: 1
On Tuesday, June 7, at 9:45 am
I went to this location for coffee , and there were 6 employees.
And no body was in line , I waited for 5 minutes, and none of them came to take my order. They were all talking to each other and totally ignored me. I left the store very disappointed.
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