If I could give this place less then 1 star I would it deserves 0. The manger John there is a ticking time bomb waiting to go off he verbally abused me and then had the audacity to say I won’t be getting a refund and threatened to call security on me even after I have paid and was waiting for my drink to be made even after 20 mins and may other people who came in after me their orders were flying out the door I had enough and spoke up that’s when John flew into a rage and threatened security and no refund don’t even bother here go to the one at Zehrs in the mall or the other one across the from the mall and save your self a call to the customer service hotline for your refund and the verbal abuse. Do better
Atmosphere: 1
Food: 4
Service: 1
A I
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Eva Krautwurst
I’ve been going to this Starbucks for years and I’ve never had a bad experience!! The one employee Arvic is outstanding! His customer service is amazing and never fails to brighten my day! He knows my drink and always makes it perfect:) he deserves a raise and much more! Apart from him all the other employee are always amazing and never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Oliwia Masiuk
Sam is #1 employee, hand over the entire industry to this girl! Amazing customer service, super kind, funny and helpful. I’m coming back here just for Sam to whip up the best drinks ever for me <3
Atmosphere: 5
Food: 5
Service: 5
Piper Diefenbacher
Waited 45 minutes for two coffees😭
Atmosphere: 2
Food: 4
Service: 1
michele langelo
Today the cashier was very slow and so did the barrista just making regular coffee. It took them 10 minutes ☹️
Service: 1
Hailey Davis
Its Starbucks, so you know what to expect but the music is SO LOUD I can't hear what the baristas are saying or have a conversation without yelling. I've never been to another Starbucks where the music is this loud. I like to go to them sometimes to work, and I would recommend doing that at this one because you can't think over the music
Atmosphere: 2
Food: 5
Service: 5
Arsenal Ijewere
I just got half coffee. I wonder why half of the cup is empty. Thank you for making me not come here ever again.
sharokina isho
Service is great nd everything but jheeezz why is the music so friggin loud it’s not a casino like I don’t understand why cafes have to blast the music?? It’s supposed to be a lowkey quiet place that ppl go to.. maybe turning the music will help
Atmosphere: 3
Food: 5
Service: 5
Hayley Cichowski
Starbucks in the Kitchener-Waterloo have just been amazing with their customer service!
Starbucks in the Kitchener-Waterloo have just been amazing with their customer service!
Atmosphere: 5
Food: 5
Service: 5
Flora Haven Wellness
Dietary restrictions: I’m lactose intolerant, but they had so many alternative milks which made the experience very good!
Atmosphere: 5
Food: 4
Service: 5
Sheva Naahidi
Excellent service, excellent personality, Jace changed our go-to location to Indigo now. He made our day!!! He is the best of the best.
Atmosphere: 5
Food: 5
Service: 5
DIPUDAMAN SINGH
Worst customer service from one of the Baristas didn’t catch her name but she filled my cup only half with ice and espresso shots when i asked em to at-least top it off a little with extra milk they wouldn’t do so and they gave me more than half empty venti cup of coffee. Not acceptable!!
If I could give this place less then 1 star I would it deserves 0. The manger John there is a ticking time bomb waiting to go off he verbally abused me and then had the audacity to say I won’t be getting a refund and threatened to call security on me even after I have paid and was waiting for my drink to be made even after 20 mins and may other people who came in after me their orders were flying out the door I had enough and spoke up that’s when John flew into a rage and threatened security and no refund don’t even bother here go to the one at Zehrs in the mall or the other one across the from the mall and save your self a call to the customer service hotline for your refund and the verbal abuse. Do better
Atmosphere: 1
Food: 4
Service: 1
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
I’ve been going to this Starbucks for years and I’ve never had a bad experience!! The one employee Arvic is outstanding! His customer service is amazing and never fails to brighten my day! He knows my drink and always makes it perfect:) he deserves a raise and much more! Apart from him all the other employee are always amazing and never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Sam is #1 employee, hand over the entire industry to this girl! Amazing customer service, super kind, funny and helpful. I’m coming back here just for Sam to whip up the best drinks ever for me <3
Atmosphere: 5
Food: 5
Service: 5
Waited 45 minutes for two coffees😭
Atmosphere: 2
Food: 4
Service: 1
Today the cashier was very slow and so did the barrista just making regular coffee. It took them 10 minutes ☹️
Service: 1
Its Starbucks, so you know what to expect but the music is SO LOUD I can't hear what the baristas are saying or have a conversation without yelling. I've never been to another Starbucks where the music is this loud. I like to go to them sometimes to work, and I would recommend doing that at this one because you can't think over the music
Atmosphere: 2
Food: 5
Service: 5
I just got half coffee. I wonder why half of the cup is empty. Thank you for making me not come here ever again.
Service is great nd everything but jheeezz why is the music so friggin loud it’s not a casino like I don’t understand why cafes have to blast the music?? It’s supposed to be a lowkey quiet place that ppl go to.. maybe turning the music will help
Atmosphere: 3
Food: 5
Service: 5
Starbucks in the Kitchener-Waterloo have just been amazing with their customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Starbucks in the Kitchener-Waterloo have just been amazing with their customer service!
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: I’m lactose intolerant, but they had so many alternative milks which made the experience very good!
Atmosphere: 5
Food: 4
Service: 5
Excellent service, excellent personality, Jace changed our go-to location to Indigo now. He made our day!!! He is the best of the best.
Atmosphere: 5
Food: 5
Service: 5
Worst customer service from one of the Baristas didn’t catch her name but she filled my cup only half with ice and espresso shots when i asked em to at-least top it off a little with extra milk they wouldn’t do so and they gave me more than half empty venti cup of coffee. Not acceptable!!
Worst customer service.
Atmosphere: 1
Food: 1
Service: 1
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