Went in at 9:36pm and they said they were closing and couldn’t take my order. The poster outside and online hours said they were open until 11pm and the door was unlocked and the open sign on.
Libby
I had a disappointing experience at this Subway location recently. There was only one staff member serving multiple customers, which led to a long wait time. On top of that, the staff seemed unfriendly, making the ordering process feel a bit uncomfortable. I get that it can get busy, but a little more help and better customer service would go a long way. I hope they can make some improvements!
Atmosphere: 1
Food: 3
Service: 1
Hamna Abro
If I could give less than 1 star review, I would.
I placed an online order for 2 Veggie Footlongs. Both asked for extra pickles, and one asked for extra lettuce. There were only 3 other toppings (onions, olives, green peppers on one, and banana peppers). I went home and opened up my sandwich is it was virtually empty. I've asked for extra lettuce, olives, banana peppers, and pickles before and other Subway restaurants have ALWAYS been able to accommodate me. No matter how many sauces and toppings I ask for, they have always been able to fit it in and have never had an issue like this before.
When we took a bite out of our sandwiches , we got nothing but bread. I opened mine up and honestly I was shocked. THIS is what you call extra lettuce? Furthermore, on the first half of my foot long there was only ONE pickle. I submitted a report to Subway as they had messed up both orders as neither had the extra lettuce (which when you buy a veggie sub, is kind of the main ingredient and is makes up for majority of the sandwich).
I also decided to call the restaurant so they could understand their shortcoming and provide a refund for atleast some part of their error.
I could not believe at the shitty customer service I received. The employee on the phone said she was the one who made my sandwiches and that I was wrong and there was no way she didn't fill them. I said I had a picture and that I asked for extra lettuce. She told me, in a very condescending tone, that if I ask for extra everything, they would not be able to close the order... which is absolutely bullshit. First you tell me that no, everything in the order instructions was followed, now you're telling me that you didn't fill it because it is not possible to do so? What?! The only things I asked for was extra lettuce and pickles! What do you mean you can't close it?? And why does the all allow me to choose the ''more" option if you can't fulfill it?
I told her this service is absolutely ridiculous and I would like to speak to a manager. She then said to me that she can make a me free sandwich if I came in store instead of talking to a manager. I am not able to drive all the way to this garbage store because I live 30 minutes away and am currently at an appointment. I, again, asked for a manager and was told they were not on site. After much back and forth, I was told that she would call the manager and see what they can do.
I waited about 10 minutes and after no call, I called them back. This time, another employee picked up the phone and she was even more rude than the last one! I could not believe the customer service from this store. This employee told me to bring my half eaten sandwich back so they can build me a new one. Why the hell would I drive 30 minutes, use MY GAS, and MY TIME, to rectify mistakes that were made by SUBWAYS STAFF? I once again asked for a refund, which should be simple because I ordered through the app and they have all of my information. She started to argue with me, then went to speak in Hindi with her co-worker. They might not know, but I completely understand Hindi. Talking rudely about customers is disappointing. But I was no longer shocked at the horrible service being displayed by this store.
She told me she would call me back and hung up. I'm about to call back again and ask for a follow up. I simply want a refund for 2 footlongs. I am extremely disgusted that Subway chooses to hire employees like this, doesn't train their staff, or have proper protocols in order to help customers when orders have been made incorrectly. I am yet to hear even an apology or any accountability at all.
Edit: I just called back and am SHOCKED. These employees are now accusing me of LYING and taking lettuce and toppings out of the sandwich. This is CRAZY! I am absolutely appalled at this behaviour. Why the hell would I lie?
TL;DR They w
Food: 1
Service: 1
Averi Augier
I went to this subway at 10:05pm today and the lights were still on, the doors unlocked and the 'open' sign on in the window. When I entered, the girl said she couldn't take my order. When I asked why, because they close at 10, she said it was for health reasons. I think they should've turned off their open sign and locked the door if she wasn't going to be taking orders.
Joanne Mcmanus
My second review ever but I have to say “If Yiu want to be treated second rate then this is your place “ Did not acknowledge me not even a hi . Couldn’t speak English . No smile . U can’t even order what u want u have to order by a number . Then she made me sub took my money and plopped it on the counter and she went in the back . Never again , Can’t see it staying in business at that location . All the good reviews on this site are probably owners staff or family members.
Atmosphere: 1
Service: 1
Karan Pandya
Service: 0 Rude with zero customer service,
Atmosphere: 1
Food: 1
Service: 1
K. Lashbrook
Out of bowls for rice bowls. Off to another location and hopefully they will have bowls.
Atmosphere: 1
Food: 1
Service: 1
Sebnem Demir
I ordered a chicken Shawarma bowl. The lettuce was not fresh(their colour turned brown and they’re watery) I kindly asked for fresh lettuce but she refused this request! You have to serve fresh ingredients and if a customer asking a very simple request, you have to accept it!
Atmosphere: 3
Food: 3
Service: 3
Karen Howey
I was excited to see a Subway added to this location, however I was extremely disappointed in cleanliness standards. When I entered the restaurant there was only one employee working, and they were taking cash from a customer who required additional change. Once they closed the till they came over to take my order wearing the same gloves and continued to make my sandwich without changing their gloves. They then completed my debit transaction and while keeping the same gloves on took the persons order after me and made their sandwich. Happy to know the employees hands were protected. I ended up discarding the footlong and won't be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Nena Do
Worker was very kind! Checked in to make sure all expectations were met! Very patient as well.
I usually Visit this Location and I love the atmosphere here Sandwich artists are very nice, the Veggies are fresh and the Meat is also Perfectly cooked every time. The place is clean and hygienic.Recommended location ?
Atmosphere: 5
Food: 5
Service: 5
Jayant Negi
Amazing staff! One of the staff members named jasmine is v helpful and kind. Awesome sub nearby…
Atmosphere: 5
Food: 5
Service: 5
Gursneet Kaur
Excellent service with very cooperative and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Krishna Gandhi
At this Subway location, cleanliness is top-notch. The dining area and restrooms are consistently well-maintained, reflecting a commitment to hygiene that enhances the dining experience.
Went in at 9:36pm and they said they were closing and couldn’t take my order. The poster outside and online hours said they were open until 11pm and the door was unlocked and the open sign on.
I had a disappointing experience at this Subway location recently. There was only one staff member serving multiple customers, which led to a long wait time. On top of that, the staff seemed unfriendly, making the ordering process feel a bit uncomfortable. I get that it can get busy, but a little more help and better customer service would go a long way. I hope they can make some improvements!
Atmosphere: 1
Food: 3
Service: 1
If I could give less than 1 star review, I would.
I placed an online order for 2 Veggie Footlongs. Both asked for extra pickles, and one asked for extra lettuce. There were only 3 other toppings (onions, olives, green peppers on one, and banana peppers). I went home and opened up my sandwich is it was virtually empty. I've asked for extra lettuce, olives, banana peppers, and pickles before and other Subway restaurants have ALWAYS been able to accommodate me. No matter how many sauces and toppings I ask for, they have always been able to fit it in and have never had an issue like this before.
When we took a bite out of our sandwiches , we got nothing but bread. I opened mine up and honestly I was shocked. THIS is what you call extra lettuce? Furthermore, on the first half of my foot long there was only ONE pickle. I submitted a report to Subway as they had messed up both orders as neither had the extra lettuce (which when you buy a veggie sub, is kind of the main ingredient and is makes up for majority of the sandwich).
I also decided to call the restaurant so they could understand their shortcoming and provide a refund for atleast some part of their error.
I could not believe at the shitty customer service I received. The employee on the phone said she was the one who made my sandwiches and that I was wrong and there was no way she didn't fill them. I said I had a picture and that I asked for extra lettuce. She told me, in a very condescending tone, that if I ask for extra everything, they would not be able to close the order... which is absolutely bullshit. First you tell me that no, everything in the order instructions was followed, now you're telling me that you didn't fill it because it is not possible to do so? What?! The only things I asked for was extra lettuce and pickles! What do you mean you can't close it?? And why does the all allow me to choose the ''more" option if you can't fulfill it?
I told her this service is absolutely ridiculous and I would like to speak to a manager. She then said to me that she can make a me free sandwich if I came in store instead of talking to a manager. I am not able to drive all the way to this garbage store because I live 30 minutes away and am currently at an appointment. I, again, asked for a manager and was told they were not on site. After much back and forth, I was told that she would call the manager and see what they can do.
I waited about 10 minutes and after no call, I called them back. This time, another employee picked up the phone and she was even more rude than the last one! I could not believe the customer service from this store. This employee told me to bring my half eaten sandwich back so they can build me a new one. Why the hell would I drive 30 minutes, use MY GAS, and MY TIME, to rectify mistakes that were made by SUBWAYS STAFF? I once again asked for a refund, which should be simple because I ordered through the app and they have all of my information. She started to argue with me, then went to speak in Hindi with her co-worker. They might not know, but I completely understand Hindi. Talking rudely about customers is disappointing. But I was no longer shocked at the horrible service being displayed by this store.
She told me she would call me back and hung up. I'm about to call back again and ask for a follow up. I simply want a refund for 2 footlongs. I am extremely disgusted that Subway chooses to hire employees like this, doesn't train their staff, or have proper protocols in order to help customers when orders have been made incorrectly. I am yet to hear even an apology or any accountability at all.
Edit: I just called back and am SHOCKED. These employees are now accusing me of LYING and taking lettuce and toppings out of the sandwich. This is CRAZY! I am absolutely appalled at this behaviour. Why the hell would I lie?
TL;DR They w
Food: 1
Service: 1
I went to this subway at 10:05pm today and the lights were still on, the doors unlocked and the 'open' sign on in the window. When I entered, the girl said she couldn't take my order. When I asked why, because they close at 10, she said it was for health reasons. I think they should've turned off their open sign and locked the door if she wasn't going to be taking orders.
My second review ever but I have to say
“If Yiu want to be treated second rate then this is your place “
Did not acknowledge me not even a hi .
Couldn’t speak English . No smile .
U can’t even order what u want u have to order by a number .
Then she made me sub took my money and plopped it on the counter and she went in the back . Never again ,
Can’t see it staying in business at that location . All the good reviews on this site are probably owners staff or family members.
Atmosphere: 1
Service: 1
Service: 0
Rude with zero customer service,
Atmosphere: 1
Food: 1
Service: 1
Out of bowls for rice bowls. Off to another location and hopefully they will have bowls.
Atmosphere: 1
Food: 1
Service: 1
I ordered a chicken Shawarma bowl. The lettuce was not fresh(their colour turned brown and they’re watery) I kindly asked for fresh lettuce but she refused this request! You have to serve fresh ingredients and if a customer asking a very simple request, you have to accept it!
Atmosphere: 3
Food: 3
Service: 3
I was excited to see a Subway added to this location, however I was extremely disappointed in cleanliness standards. When I entered the restaurant there was only one employee working, and they were taking cash from a customer who required additional change. Once they closed the till they came over to take my order wearing the same gloves and continued to make my sandwich without changing their gloves. They then completed my debit transaction and while keeping the same gloves on took the persons order after me and made their sandwich. Happy to know the employees hands were protected. I ended up discarding the footlong and won't be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Worker was very kind! Checked in to make sure all expectations were met! Very patient as well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I usually Visit this Location and I love the atmosphere here Sandwich artists are very nice, the Veggies are fresh and the Meat is also Perfectly cooked every time. The place is clean and hygienic.Recommended location ?
Atmosphere: 5
Food: 5
Service: 5
Amazing staff! One of the staff members named jasmine is v helpful and kind. Awesome sub nearby…
Atmosphere: 5
Food: 5
Service: 5
Excellent service with very cooperative and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
At this Subway location, cleanliness is top-notch. The dining area and restrooms are consistently well-maintained, reflecting a commitment to hygiene that enhances the dining experience.
Atmosphere: 5
Food: 5
Service: 5
I loved the place
Vegetarian options: Veggie patty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Footlong Cookie
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