They didn’t make my sub according to my choice , I usefully take grilled but they denied. Staff is very rude, didn’t get reply. I will never visit here.
Atmosphere: 1
Food: 1
Service: 1
RM Q
Worst experience ever. The two indian girls working the counter were extremely rude to me and my father. They dont know portions and added less that what a 6 inch requires for my footlong. worst experience ever. I wouldnt dine here again even if my life depended on it.
Atmosphere: 1
Food: 1
Service: 1
Andrew Menary
Terrible customer service. If I were you I would order from a different restaurant. You will not get your food from a delivery and you will not get refunded your money.
Service: 1
Jasleen Kaur
I can say i always get best customer service from manvir. he is a man who treats his customer very politely and with his full efforts. Always gonna recommend this store to everyone to have best food and overall best customer service.
Atmosphere: 5
Food: 5
Service: 5
Gurman Singh
Great service, clean place, and fresh food. My sandwich was made perfectly and tasted amazing. Will definitely visit again!
TURTLE TIME GAMING OFFICIAL (ITz TURTLE TimE)
Why is it that they never have bread. Isn't this your main thing lol And they gave me the wrong food
Atmosphere: 1
Food: 1
Service: 1
Nails for you
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
Kamal V
I just got a footlong sub made from a gentleman named Gurman. He took his time and made an excellent sub. Thank you!
The girl with specs taking the order ..super rude . Speaking angrily , not making proper food . And saying if you want the sandwich grilled then she will put less stuff in the sub because the grill will get dirty and it is difficult for her to clean it . I guess the guys don’t clean or maintain their store properly and it is a huge task for them to manage the machines properly.
Atmosphere: 1
Food: 1
Service: 1
Payal Deshwal
Worst service everrr.. the girl was so rude looked like she is about to fight any moment. Very disappointed. I came back without order any food due to misbehaving and the hospitality we were served with… so bad I feel sorry for them
Atmosphere: 1
Food: 1
Service: 1
sahil sylvester
Very disappointing customer service. Visited this Subway location and was shocked by how unprofessional one of the staff members was — a girl with spectacles at the counter who clearly didn’t know how to talk to customers. She was rude, had an attitude, and acted like she didn’t want to be there. No greeting, no smile, and completely dismissive when I asked questions about the menu. Felt very unwelcome and uncomfortable the entire time.
Subway should really train their staff better — customer service is just as important as the food. Won’t be visiting this location again unless things improve.
Atmosphere: 1
Service: 1
Yurii Kharlov
The best footlong with multigrain bread. Maybe I was hungry but the footlong was delicious
My name is Saransh Punj, and I visited your Bridgeport Plaza location at 94 Bridgeport Road East, Waterloo on May 25, 2025, around 10:30 AM. Unfortunately, I had a very disappointing experience with one of your female staff members.
I had ordered a footlong sub, but without asking me, she cut it into 1/4th pieces. I wanted it cut in half, and when I politely pointed this out, her attitude completely changed. She started preparing the sandwich with visible frustration, banging utensils loudly, which made the whole experience uncomfortable. Even though I stayed polite and said “thank you” at the end, she completely ignored me.
I’ve always appreciated the service and food quality at Subway, but this kind of behaviour was very upsetting. I hope this issue will be looked into and necessary steps will be taken to ensure better customer service going forward.
So rude
Atmosphere: 4
Food: 3
Service: 1
They didn’t make my sub according to my choice , I usefully take grilled but they denied. Staff is very rude, didn’t get reply. I will never visit here.
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever. The two indian girls working the counter were extremely rude to me and my father. They dont know portions and added less that what a 6 inch requires for my footlong. worst experience ever. I wouldnt dine here again even if my life depended on it.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. If I were you I would order from a different restaurant. You will not get your food from a delivery and you will not get refunded your money.
Service: 1
I can say i always get best customer service from manvir. he is a man who treats his customer very politely and with his full efforts.
Always gonna recommend this store to everyone to have best food and overall best customer service.
Atmosphere: 5
Food: 5
Service: 5
Great service, clean place, and fresh food. My sandwich was made perfectly and tasted amazing. Will definitely visit again!
Why is it that they never have bread. Isn't this your main thing lol
And they gave me the wrong food
Atmosphere: 1
Food: 1
Service: 1
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
I just got a footlong sub made from a gentleman named Gurman. He took his time and made an excellent sub. Thank you!
Food: 5
Service: 5
Save your time and money
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The girl with specs taking the order ..super rude . Speaking angrily , not making proper food . And saying if you want the sandwich grilled then she will put less stuff in the sub because the grill will get dirty and it is difficult for her to clean it . I guess the guys don’t clean or maintain their store properly and it is a huge task for them to manage the machines properly.
Atmosphere: 1
Food: 1
Service: 1
Worst service everrr.. the girl was so rude looked like she is about to fight any moment. Very disappointed. I came back without order any food due to misbehaving and the hospitality we were served with… so bad I feel sorry for them
Atmosphere: 1
Food: 1
Service: 1
Very disappointing customer service.
Visited this Subway location and was shocked by how unprofessional one of the staff members was — a girl with spectacles at the counter who clearly didn’t know how to talk to customers. She was rude, had an attitude, and acted like she didn’t want to be there. No greeting, no smile, and completely dismissive when I asked questions about the menu. Felt very unwelcome and uncomfortable the entire time.
Subway should really train their staff better — customer service is just as important as the food. Won’t be visiting this location again unless things improve.
Atmosphere: 1
Service: 1
The best footlong with multigrain bread. Maybe I was hungry but the footlong was delicious
Subject: Concern Regarding Staff Behaviour at Subway – Bridgeport Plaza, Waterloo
Dear Subway Team,
My name is Saransh Punj, and I visited your Bridgeport Plaza location at 94 Bridgeport Road East, Waterloo on May 25, 2025, around 10:30 AM. Unfortunately, I had a very disappointing experience with one of your female staff members.
I had ordered a footlong sub, but without asking me, she cut it into 1/4th pieces. I wanted it cut in half, and when I politely pointed this out, her attitude completely changed. She started preparing the sandwich with visible frustration, banging utensils loudly, which made the whole experience uncomfortable. Even though I stayed polite and said “thank you” at the end, she completely ignored me.
I’ve always appreciated the service and food quality at Subway, but this kind of behaviour was very upsetting. I hope this issue will be looked into and necessary steps will be taken to ensure better customer service going forward.
Thank you for your attention.
Best regards,
Saransh Punj
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