Why is it that they never have bread. Isn't this your main thing lol And they gave me the wrong food
Atmosphere: 1
Food: 1
Service: 1
Nails for you
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
Kamal V
I just got a footlong sub made from a gentleman named Gurman. He took his time and made an excellent sub. Thank you!
Food: 5
Service: 5
Adam Kennedy
Save your time and money
Atmosphere: 1
Food: 2
Service: 1
Asmita Mary
The girl with specs taking the order ..super rude . Speaking angrily , not making proper food . And saying if you want the sandwich grilled then she will put less stuff in the sub because the grill will get dirty and it is difficult for her to clean it . I guess the guys don’t clean or maintain their store properly and it is a huge task for them to manage the machines properly.
Atmosphere: 1
Food: 1
Service: 1
Payal Deshwal
Worst service everrr.. the girl was so rude looked like she is about to fight any moment. Very disappointed. I came back without order any food due to misbehaving and the hospitality we were served with… so bad I feel sorry for them
Atmosphere: 1
Food: 1
Service: 1
sahil sylvester
Very disappointing customer service. Visited this Subway location and was shocked by how unprofessional one of the staff members was — a girl with spectacles at the counter who clearly didn’t know how to talk to customers. She was rude, had an attitude, and acted like she didn’t want to be there. No greeting, no smile, and completely dismissive when I asked questions about the menu. Felt very unwelcome and uncomfortable the entire time.
Subway should really train their staff better — customer service is just as important as the food. Won’t be visiting this location again unless things improve.
Atmosphere: 1
Service: 1
Yurii Kharlov
The best footlong with multigrain bread. Maybe I was hungry but the footlong was delicious
My name is Saransh Punj, and I visited your Bridgeport Plaza location at 94 Bridgeport Road East, Waterloo on May 25, 2025, around 10:30 AM. Unfortunately, I had a very disappointing experience with one of your female staff members.
I had ordered a footlong sub, but without asking me, she cut it into 1/4th pieces. I wanted it cut in half, and when I politely pointed this out, her attitude completely changed. She started preparing the sandwich with visible frustration, banging utensils loudly, which made the whole experience uncomfortable. Even though I stayed polite and said “thank you” at the end, she completely ignored me.
I’ve always appreciated the service and food quality at Subway, but this kind of behaviour was very upsetting. I hope this issue will be looked into and necessary steps will be taken to ensure better customer service going forward.
Thank you for your attention.
Best regards, Saransh Punj
Parth Patel
I had one of the worst customer service experiences at Subway. The staff were rude, dismissive, and clearly had no interest in helping customers. To make matters worse, the product I received didn’t even match the listed ingredients. I ordered a specific sub expecting it to include what was advertised, but key items were missing and what I got was thrown together with no care or accuracy. It’s incredibly disappointing when even the basics can’t be met, and no one on staff seems to care. I won’t be returning.
I recently ordered from Subway and was extremely disappointed. They didn’t even add a single layer of sauce to my sub, making it completely dry and tasteless. I even have a photo to prove it. This is not the quality I expect from Subway. It completely ruined my meal experience. Very careless preparation — definitely not ordering again from this outlet unless they seriously improve.
Elyse Lauryn
tell me why im ordering just 1 sub and the lady working tonight decided to make another order and left mine sitting out for 5 minutes then started putting on the lettuce without toasting then takes the lettuce off and puts it in the toaster. What am I paying for ?? And came here last night and was the same lady, she made my sub upside down. I don’t get this. I’ve been coming here for 7 years and never had a problem.
Dhaval Kachadiya
Disgusting food and the girl was rude missed half of things in my sub. I called her to complain about it she didn’t even said sorry for the mistake. Don’t go here or order here go somewhere else. Disgusting 🤮🤮🤮
Shubh Soni
The girl worker there has always been rude. Today I went in and ordered a sub, she lied about the toaster not being on and wanted to hand me over cold food.
Karan Jinwala
Awesome service with awesome food. Ordered veggie pattie sub and it was super delicious. Thanks to the hardworking staff.
Why is it that they never have bread. Isn't this your main thing lol
And they gave me the wrong food
Atmosphere: 1
Food: 1
Service: 1
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
I just got a footlong sub made from a gentleman named Gurman. He took his time and made an excellent sub. Thank you!
Food: 5
Service: 5
Save your time and money
Atmosphere: 1
Food: 2
Service: 1
The girl with specs taking the order ..super rude . Speaking angrily , not making proper food . And saying if you want the sandwich grilled then she will put less stuff in the sub because the grill will get dirty and it is difficult for her to clean it . I guess the guys don’t clean or maintain their store properly and it is a huge task for them to manage the machines properly.
Atmosphere: 1
Food: 1
Service: 1
Worst service everrr.. the girl was so rude looked like she is about to fight any moment. Very disappointed. I came back without order any food due to misbehaving and the hospitality we were served with… so bad I feel sorry for them
Atmosphere: 1
Food: 1
Service: 1
Very disappointing customer service.
Visited this Subway location and was shocked by how unprofessional one of the staff members was — a girl with spectacles at the counter who clearly didn’t know how to talk to customers. She was rude, had an attitude, and acted like she didn’t want to be there. No greeting, no smile, and completely dismissive when I asked questions about the menu. Felt very unwelcome and uncomfortable the entire time.
Subway should really train their staff better — customer service is just as important as the food. Won’t be visiting this location again unless things improve.
Atmosphere: 1
Service: 1
The best footlong with multigrain bread. Maybe I was hungry but the footlong was delicious
Subject: Concern Regarding Staff Behaviour at Subway – Bridgeport Plaza, Waterloo
Dear Subway Team,
My name is Saransh Punj, and I visited your Bridgeport Plaza location at 94 Bridgeport Road East, Waterloo on May 25, 2025, around 10:30 AM. Unfortunately, I had a very disappointing experience with one of your female staff members.
I had ordered a footlong sub, but without asking me, she cut it into 1/4th pieces. I wanted it cut in half, and when I politely pointed this out, her attitude completely changed. She started preparing the sandwich with visible frustration, banging utensils loudly, which made the whole experience uncomfortable. Even though I stayed polite and said “thank you” at the end, she completely ignored me.
I’ve always appreciated the service and food quality at Subway, but this kind of behaviour was very upsetting. I hope this issue will be looked into and necessary steps will be taken to ensure better customer service going forward.
Thank you for your attention.
Best regards,
Saransh Punj
I had one of the worst customer service experiences at Subway. The staff were rude, dismissive, and clearly had no interest in helping customers. To make matters worse, the product I received didn’t even match the listed ingredients. I ordered a specific sub expecting it to include what was advertised, but key items were missing and what I got was thrown together with no care or accuracy. It’s incredibly disappointing when even the basics can’t be met, and no one on staff seems to care. I won’t be returning.
Restaurantji Recommends
I recently ordered from Subway and was extremely disappointed. They didn’t even add a single layer of sauce to my sub, making it completely dry and tasteless. I even have a photo to prove it. This is not the quality I expect from Subway. It completely ruined my meal experience. Very careless preparation — definitely not ordering again from this outlet unless they seriously improve.
tell me why im ordering just 1 sub and the lady working tonight decided to make another order and left mine sitting out for 5 minutes then started putting on the lettuce without toasting then takes the lettuce off and puts it in the toaster. What am I paying for ?? And came here last night and was the same lady, she made my sub upside down. I don’t get this. I’ve been coming here for 7 years and never had a problem.
Disgusting food and the girl was rude missed half of things in my sub. I called her to complain about it she didn’t even said sorry for the mistake. Don’t go here or order here go somewhere else. Disgusting 🤮🤮🤮
The girl worker there has always been rude. Today I went in and ordered a sub, she lied about the toaster not being on and wanted to hand me over cold food.
Awesome service with awesome food. Ordered veggie pattie sub and it was super delicious. Thanks to the hardworking staff.
Food: 5
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