Subway
600 Laurelwood Dr Unit 125, Waterloo
(519) 342-5400
Recent Reviews
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This is a terrible location, the service was rude and the condition of the food cooler was pathetic. I cannot be bribed with a free cookie!
I had an amazing time with Mandeep! She was incredibly friendly and took the time to recommend a better option that suited my dietary needs. Truly appreciated her care and professionalism!
Very good service!!!!
would give zero stars if i could- no one should ever come here, employees are awful and put no care into your food, quality and cleanliness is horrid and a family member got food poisoning. YUCK
edit: this store is bribing customers with cookies to give them 5 star reviews, don’t believe any of the recent 5 stars.
Good customer service provided by mandeep .
Mandeep is awsome!! She helped me prepare my sandwich. And it was yummy.
Nice friendly and fast service! Mindeep was great!
Very nice service gagan put a smile on my face
Review: Absolutely Appalling Experience – Avoid at All Costs
I rarely leave negative reviews, but this experience was beyond unacceptable. From the moment we walked in, the staff were incredibly rude and unprofessional. They refused to take our order with no explanation, and instead stood at the back, laughing and talking about us loud enough for us to hear.
To make matters worse, we were sworn at and kicked out without having done anything wrong. The employees clearly had no interest in customer service and acted as if our presence was an inconvenience. I have never been treated with such disrespect in any establishment.
If I could give zero stars, I would. The behavior we experienced was not just unprofessional—it was downright hostile. Management seriously needs to take a hard look at who they’re hiring. This kind of treatment is unacceptable and should not be tolerated anywhere.
Avoid this place unless you enjoy being insulted, ignored, and thrown out for no reason.
Staff is BS
Restaurantji Recommends
Very good
Atmosphere: 4
Food: 5
Service: 2
Gagan provided exceptional service during my visit to Subway. She was friendly and took the time to help me customize my order perfectly. Her suggestions were spot-on, and it was evident that she is giving good training to her colleagues, contributing to a positive atmosphere. I appreciated her attention to detail and positive attitude, which made my experience truly memorable.
Atmosphere: 5
Food: 5
Service: 5
AVOID AT ALL COST!!! Worst sub of my life. Lettuce was going bad, sandwich was cold (server said she toasted it when I brought it up, no apology)
Food: 1
Service: 1
Very very good
Horrible, just horrible. Paid for a sub, the forgot my cheese and my bacon, half the sub. Call to complain, was told there was nothing that the employee could do, since she didn't make it. I was told I needed to come in the next day (20 minute drive) to talk to someone about this and then I was hung up on mid sentence. You should be ashamed of yourselves. Thanks for ruining dinner and then telling me tough luck.
Atmosphere: 1
Food: 1
Service: 1
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