Subway
600 Laurelwood Dr Unit 125, Waterloo
(519) 342-5400
Recent Reviews
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Very good
Atmosphere: 4
Food: 5
Service: 2
Gagan provided exceptional service during my visit to Subway. She was friendly and took the time to help me customize my order perfectly. Her suggestions were spot-on, and it was evident that she is giving good training to her colleagues, contributing to a positive atmosphere. I appreciated her attention to detail and positive attitude, which made my experience truly memorable.
Atmosphere: 5
Food: 5
Service: 5
AVOID AT ALL COST!!! Worst sub of my life. Lettuce was going bad, sandwich was cold (server said she toasted it when I brought it up, no apology)
Food: 1
Service: 1
Very very good
Horrible, just horrible. Paid for a sub, the forgot my cheese and my bacon, half the sub. Call to complain, was told there was nothing that the employee could do, since she didn't make it. I was told I needed to come in the next day (20 minute drive) to talk to someone about this and then I was hung up on mid sentence. You should be ashamed of yourselves. Thanks for ruining dinner and then telling me tough luck.
Atmosphere: 1
Food: 1
Service: 1
Absolutely disgusting place, their bread comes freshly baked with hair all over it! My girlfriend ordered a 6 inch sub and after taking a few bites realized there’s hair covering 2 sides of the sandwich. Pick a different subway it’s about time we get a new franchise in that unit, these guys consistently suck.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service i have ever experienced the girl at front doesn't know how to treat customer seen so many reviews about customer service doesn't feel like the owner cares but never coming back and suggesting not to ever visit again here there's better subways out like 5 mins away
Atmosphere: 1
Food: 2
Service: 1
Horrible serveice. The sever made an error making my take out sub when it came to sauces. First they tried to make it a non issue by saying I have orderd it previously which was a lie. Then said that if they have to make a new sub they would have to charge me for it?! This is all after I had paid for the food. Extreamly disapointed with the service espcially as I have been coming to this location and ordering the same thing for years. Would not recomend at all, go to a different location!
Atmosphere: 1
Food: 4
Service: 1
Very bad service. It was not ready at pickup time. When I asked to her to add extra sauce. She refuced me. And saying I follow only your online order receipt
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Chicken Sandwich
We enter the establishment and as we view the menu to make our order we are being pressured to make our order quickly. After we order a footlong cookie it is frozen so we kindly ask them to heat it up again. After this she gets us to bring the very hot cookie from her metal tray to our table and it nearly burns my fingers. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Saturday around 13:00 pm , person who is serving clients have very bad attitude towards people . She is rude and liar . She should be trained better
Service: 1
Choose a different subway. Ordered on app, my sub was grilled and then just sat there for 15 minutes while they helped customers, the flatbread was too hard to even chew by the time I got it. Used the same gloves to use the cash register and for an inch of different subs including vegetarian and meat subs .Cleanliness wasn’t there, low on supplies, no tissues or anything, sub wasn’t wrapped properly, flatbread was ripped and missing pieces. Two similar experiences the 2 times I went here, wont be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
One of the worst service ever, went inside to get a sub and I had deal the attitude of the front staff and she was being so rude, this is not how you should approach and treat your customers.
When I asked her what the actual issue was, she told “I don’t care, you can leave”.
Went in to get a sub here, unfriendly international staff working that don't put any effort into their jobs. Sloppily, slapping the meat down, not even looking while squirting mayo and sauces all over the place onto the paper, creating a wet sloppy mess of the bread. Lost a customer.
Atmosphere: 2
Food: 2
Service: 1
Choose a different subway. Ordered on app, my sub was grilled and then just sat there for 15 minutes while they helped customers, the flatbread was too hard to even chew by the time I got it. Used the same gloves to use the cash register and for an inch of different subs including vegetarian and meat subs .Cleanliness wasn’t there, low on supplies, no tissues or anything, sub wasn’t wrapped properly, flatbread was ripped and missing pieces. Two similar experiences the 2 times I went here, wont be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
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