The Keg Steakhouse + Bar - Waterloo

Still the usual good stuff but way overpriced now...getting silly for a chain..

Atmosphere: 4

Food: 4

Service: 4

The food was good, reliable, albeit small portions. Service at The Keg is always good as well, they do a good job training their staff.

What I DON'T like is how uncomfortable the booth at the back of the bar area that we were placed in was.

The big wooden table is a bit too big for how tight the booth is and as a result the table was jamming into my stomach all night long, making things very uncomfortable and causing me to have to sit perfectly upright

By far the most uncomfortable dining experience I've had in ages. At $300 for two people, we deserve much better. I'm unhappy overall. Should've pushed the waiter to seat us elsewhere, I regret it

Atmosphere: 1

Food: 4

Service: 4

Recommended dishes: Billy Miner Pie

We had a great dinner, food was prompt, cooked well and exactly what we anticipated. The above and beyond was our service, Aaron our waiter was great! Very polite, attentive and authentic personality. He really whent above and beyond for us this evening.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Billy Miner Pie

Great place to dine. All family members were pleased with service and food.

Atmosphere: 5

Food: 5

Service: 5

Very knowledgeable on Celiac and we had a lovely server!

Dietary restrictions: Gluten Free and Lactose Free options were great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Twice Baked Potato, Lobster

When I go to The Keg, I look forward to a delicious, butter soft prime rib. A month ago we went for dinner and they ran out of prime rib. Tonight we returned and inquired about the prime rib before being seated. They confirmed they had prime rib. We placed two orders of prom rib. A long 35 minutes later we received our order. Both plates were medium well, at best; we ordered rare. The cuts of prime rib were not marbled. It was 'dry', overcooked and took too long. After inquiring with our server and the Manager, we learned they had no more prime rib. Very disappointed. However, the manager comped our meal and offered us dessert. Service was still very good, as I have come to expect at The Keg.

Atmosphere: 4

Food: 2

Service: 4

We had a reservation but the table wasn't ready until 20 minutes after the fact. I've heard reservation challenges from friends too. The food and service were excellent once we were seated, however. Just don't come if you are on a timeline.

Atmosphere: 3

Food: 5

Service: 5

We decided to sit in the bar area - couldn’t have asked for a lovelier night. Kendra was just a gem - made us feel so welcome. Food was amazing, service was wonderful, atmosphere was perfect.

Atmosphere: 5

Food: 5

Service: 5

We always went to the keg Waterloo for the excellent service and food. Our last visit on November 10 2024 was a culinary disappointment. The blue cheese crust on my steak had no crust and was just a gooey blob. The twice baked potato was not golden as it is supposed to be. My husband's steak was well done instead of medium. After scraping off the blue cheese blob I wondered if the steak was a even a fillet? Worst Anniversary dinner ever!

Been here twice and the service has always been flawless. It's not too casual and not too fancy for a weekday dinner or special occasion. The steak is always perfectly cooked and the cocktail selection is great. Their horseradish is extremely hot in comparison to other places but we don't mind!

As for atmosphere, the interiors are a bit dated for the price range and the table layouts feel very close together. Acoustics are not the best and can be improved as it may be hard to hear someone sitting across from you.

Atmosphere: 4

Food: 5

Service: 5

Possibly the best server experience we have ever had! Karyn was incredible right from the moment we sat down. She made excellent and knowledgeable menu recommendations, and when we ordered a side (mushroom rice) and it came with onions which we didn’t except, and my spouse has an onion allergy, she made offers to get another side for us right away and ended up giving a free slice of the most amazing ice cream cake just to make up for it.

We weren't even mad in the first place but Karyn went out of her way to make sure we knew she cared. The Keg always has great service but this was just on a whole new level :)

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Mini Creme Brulee, Calamari, Billy Miner, Garlic Mashed

Ordered those Calamari for takeout. They were tasteless and greasy.
Will never go back again.

Food: 1

Another solid keg Steakhouse location. Would recommend. They were extra accommodating to our party of 10 and had us with 2 servers for most of the night to keep up. That was greatly appreciated!

Atmosphere: 5

Food: 5

Service: 5

Had a wonderful dinner the other night and our waitress Kasey went above and beyond to make our experience the best!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Billy Miner Pie, Caesar Salad, Garlic Mashed

Kitchen mixed our steaks on 2 of our meals and the other steak was sawdust. For a steak restaurant I would have assumed they knew how to cook steaks. Service was excellent!

Atmosphere: 1

Food: 1

Service: 5