The Works Craft Burgers & Beer

THE WORKS is a must-try! Thier Juicy Lucy burger was phenomenal, and the Black Forest Cake Shake was the best one I had in soooo long. Expect a crazy amount of delicious fries and amazing sauces. The Saturday night vibe was great too. A solid 5 stars for this outstanding experience!

I was here with a few friends on Saturday
The table was clean
The Kamikaze burger was saucy I’ve had better Caesar salad but it was ok
And good service

We used to come here a lot but it was so bad. The burgers were burnt and the service was terrible. I've never had such bad service. Two waitresses on one table and it kept messing up our order. I'll never come back

Ordered delivery through Uber Eats. First order had missing items. They cancelled my second order after a half hour wait. DO NOT order delivery from here.

Super good food just a bit on the pricey side

Wish I could rate higher but paying $30 for a burger meal where the burger was incredibly dry was a huge disappointment. Along with this our wait to order was extensive which made me decide not to ask to get it redone. However I was with a large group which I can understand. Everything else was, fine. The pepsi tasted watered down and the poutine was honestly my favorite part, even if it was hot gravy thrown on cold fries. My main issue was the dryness, this was a problem with everyone in the group I was with. Leave some juice in your burger! This was like eating sandpaper.

My go to Burger spot in KW!

The food was ok. I don't recommend the deep-fried broccoli with the dip. It was pretty good. I don't understand the bottomless fries, as the plate was heaped with fries that eventually went cold. The one server there was doing her best, but she never asked if anyone wanted more fries 😆 If it is a true legit offer, then keep it on the menu otherwise 🤔 That being said, if it is left in the menu, first time delivery should be less and you would have to book another server i guess, so it should be removed. The kitchener works played actual rock music, and I'm not sure what the music was - pop. It was really annoying. I do miss the kitchener location. I'm not interested in emailing either. I'm just sad it's a sign of the times.

Got the blue cheese burger eith elk. Bangers, 10/10. Absolute perfection. I don't eat burgers often, but The WORKS for sure have one of the best burgers. The combination of blue cheese, bacon, and patty is out of this world. However, would have to say paying a few extra dollars for elk instead of beef wasn't worth it, just stick with beef. Also, good fries 7.5/10.

Place is a vibe. Toilet lowkey kinda creepy, but cool. Give the place a try!!!

The best burger and fries I have had in Waterloo! The staff were kind and generous to add dipping sauces, which were equally delicious!

Really good burger with big portions. Currently eating clean and they have a lot of great options on the menu to do so :)

Was amazing! Great milkshakes and great food! Our waiter was fantastic

I wasn't expecting to not enjoy the food here. We went as a family of 5 over March break. That should have been something the manager should have been aware of because only one server was working. He seemed to be stressed out. Multiple items were brought out incorrectly. One person got their food and the rest sat and waited. Two shakes were incorrect, we were offered a slight discount. The kids nuggets we're horrible, the KD was tasteless. 3 burgers were decent. Mine was one of the worst I've ever had. I felt sick paying $150 for this meal. Not worth it at all, I've enjoyed McDonald's more than this. See photos for burger comparison from the menu and what I was served. The bun was dry and very cold, the burger was so dry, it came with some cheese on it and then I reminded our server of what I ordered. He brought it back with toppings thrown on and a drop of sauce. Sorry to say I would not recommend and I won't return.

I thought this place was nothing special, the first bite was good but overtime the chips tasted very oily/flavourless.

Everything was superb. A large selection of burgers with different patty, side, and bun options.

The three of us thoroughly enjoyed our meals. Burgers were a decent size with a generous amount of toppings, and sides were actually tasty and not just a throw-away. We also enjoyed the wrecking balls appetizer, and each of the dips were very good; housemade we were told. Prices were as expected but not unreasonable.

My only critique would be that my wagyu patty was slightly dry however it was cooked well on the inside. On a pretty quiet Monday night there were only a few tables occupied, but it took a noticeable amount of time for us to get drinks and the bill afterwards. I won't fault the few servers as they looked busy going to/from the kitchen perhaps with delivery orders, and the food came out fairly quickly.

Overall would definitely return and try another creation.