Tim Hortons
65 University Ave E, Waterloo
(519) 884-2871
Recent Reviews
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Tim is a great place to relax and get work done. I really enjoy the warm, cozy atmosphere, and the staff are always friendly and helpful. Their excellent service makes every visit enjoyable, and I highly recommend this spot for a comfortable and relaxing time.
Atmosphere: 5
Food: 5
Service: 5
Tim is a great place for me to relax and get my work done. I really enjoy the warm atmosphere and the excellent service they provide. I truly appreciate all the staff working there, especially Mariam, whose behavior and attitude are always positive. Overall, everyone is friendly, and I highly recommend this spot for a relaxing time.
Atmosphere: 5
Food: 5
Service: 5
I and my friend ordered two veggie wraps and asked for different toppings on one. The staff member Mariam made a face, canceled the order, and spoke to me in an unfriendly tone. The situation could have been handled politely with a simple explanation. I am a supervisor myself, and this is not the way customers should be treated. Please improve customer service at this location.
Atmosphere: 2
Food: 2
Service: 1
I usually enjoy coming to Tim Hortons, but today I had a disappointing experience at this location.
I placed a simple order for two veggie wraps, and I mentioned that one of them needed different toppings. Instead of explaining or clarifying, the staff member (Mariam) made a face and canceled the order just to separate it because of the toppings. The tone of voice and attitude were not friendly, and as a customer, it made me feel uncomfortable.
I understand that orders sometimes need to be separated in the system
that is not a problem. However, it could have been handled politely. A simple explanation would have been enough, instead of showing attitude.
I am also a supervisor in a food court, so I know how important customer service is. We should always treat customers with respect, regardless of how small or complicated the request is.
I hope this feedback helps improve communication at this location, because customer service is just as important as the food.
Atmosphere: 3
Food: 3
Service: 1
this location is honestly really good. very friendly talkative staff. always tell you to have a nice day. never mess up my order. i go almost every morning!
Food: 5
I had a great experience here !! Its been a while when i m getting my perfect french vanilla every single day the taste is maintained !! Kudoos to meet !! And thanks for making my each and every day better!
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons is a simple and warm place that I always enjoy visiting. The coffee is good, the food is comforting, and the atmosphere feels welcoming. It became even more meaningful to me because this is the place where I had the chance to Meet Eros.
Nothing fancy, just a relaxed and friendly place where good moments happen. I appreciate Tim Hortons and highly recommend it. ☕❤️
Atmosphere: 5
Food: 5
Service: 5
Super kind employees! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Its the bads Tim Hortons i have ever tried it because I ordered something they give me something else
Atmosphere: 1
Food: 1
Service: 1
Best Tim horton in the area.
I always visit in afternoon.
Staff is super friendly and fast.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First time tasting the something stack I had yesterday and it taste really fantastic
Everyone is so friendly
Orders are often wrong
Atmosphere: 2
Food: 3
Service: 1
I went in, ordered a medium French vanilla, and I was out within like 30 seconds. Very impressive, and I got back to school withn
plenty of time.
Atmosphere: 4
Food: 5
Service: 5
Good foods and good service
Atmosphere: 5
Food: 5
Service: 5
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