Tim Hortons
200 University Ave W Suite 111, Waterloo
(519) 885-1211
Recent Reviews
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GUYS THE HOURS ARE WRONGðŸ˜ðŸ˜ it’s open until 8pm (as of november 2025)
Today I ate a loaded bacon egg croissant sandwich with maple butter. it was soooo good. like i’ve eaten at tim’s all my life but nothing hit harder that that sandwich today. The main feature was the fact that croissant was super moist and buttery as opposed to being dry. Cannot stop thinking about it. Will eat it again for dinner tonight.
Atmosphere: 4
Food: 5
Service: 4
Unprofessional staff that does not know how to make your order right!
Food: 2
Service: 1
Esily the worst managed tim hortons. Put 15 staff in a 12x6 room and they will have to move in slow motion. I wish someone from head office would secretly visit and give tips on how to fix the disorder. The experience here ruins the brand. Screaming out people's names just underlines the disfunction.
Atmosphere: 1
Food: 1
Service: 1
Happened to visit the store today. The weather was harsh and the footfall seemed low.
Ordered Coffee and Donut.
The service guy at the order tablet was ignorant of health and hygiene measures. He picked up the donut with naked hands and it was after my pointing out,he chose to wear glove.
Not expected from a Canadian outlet with a long legacy.
The service should take into consideration all the hygiene measures in force.
They don’t take gift cards, and you can’t use the app at this location. Only go here if you live in the medieval times and use cash.
Delicious Food
This Tim's was mostly fine, but each bite of my wrap had either no mayo, or what must have been all of it. I ordered two wraps, and in both cases the toppings were poorly spread, doubling my disappointment.
I ordered an m&m cookie today and it wasn't even an m&m cookie (it had other stuff inside), it just had m&m's on it by accident. I also ordered a BELT that ended up having sausage on it somehow. They heard me say BELT but the person taking my order thought BELT sandwiches had sausage on them. I don't normally get frustrated enough to give poor reviews on places like this, but I will be avoiding this particular Tim's from now on
Food: 1
Service: 1
I went to this tims to order food again today, and I found that there were bugs in the dessert case, but they didn't clean it. I remember clearly that the dessert was chocolate chips. The service attitude was also indifferent. They actually knew what I was talking about but ignored it. tims' service attitude and food hygiene have gone downhill.
Food: 1
Service: 1
Restaurantji Recommends
The service was unwelcoming and unfriendly. After waiting in line for 20 minutes and placing my order, I asked for extra ice, but they refused to give it to me unless I paid for the paper cup, which is ridiculous. I always ask for extra ice at Tims locations all over Canada and have never been asked to pay for it!
Atmosphere: 1
Food: 1
Service: 1
Idk man, I basically live off of the food here but even the squirrel found the pinwheel pastry sus
Atmosphere: 3
Food: 3
Service: 3
Iced coffee here might as well be water, there is literally no coffee in this, just enough to colour it. The rest is milk and water and sugar syrup. The workers messed both the two previous orders up and refused to pay the customers the difference.
Atmosphere: 1
Food: 1
Service: 1
Indian accents, hard to communicate:(
Atmosphere: 3
Food: 3
Service: 1
I went there on 24/03/2024 evening around 8.30 pm, it was one of the worst service ever. I asked one of the employee about my offer in mobile app. He said " i dont use tims app and i don't know" . Dont you guys feels ashamed your employee don't use mobile app and dont know about offers. More over, i paid 14 $ bought two crispy chicken creavable and two coffee. He kept them on side counter it was not in a bag with tissues he jus kept both on the side . The coffee we bought was the worst, which is made by the guy who took the order. We don't feel to raise the issue directly because i felt hes too rude. He was a tall guy with Chinese looks.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
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