Tim Hortons
94 Bridgeport Rd E, Waterloo
(519) 746-6804
Recent Reviews
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I had a great experience at Tim Hortons thanks to Bhaumik and Nishant. Both were extremely polite, professional, and welcoming. They handled orders efficiently, kept everything organized, and made sure customers felt valued. Their positive attitude and teamwork really stood out and made the visit enjoyable.
Excellent customer service like this is what keeps people coming back. Keep up the great work, Bhaumik and Nishant! πβοΈ
Food: 5
Service: 5
I love this store so much. The service is amazing. no one made me a decaf Iced latte at any other store but these guys made that for me on my request. It has made my day.
Atmosphere: 5
Food: 5
Service: 5
I really loved this tim hortons it's so good coffee.βοΈ
Manager Melanie made my morning magnificent.
Thank you,
Paul
Atmosphere: 5
Food: 5
Service: 5
Every single time I attend this location there is a person in the ladies bathroom injecting IV drugs. Donβt ever let a child in there and ladies be careful using this restroom as often itβs a man in the ladies room
Atmosphere: 1
Food: 3
Service: 3
I got a breakfast sandwich. And got half way threw my sandwich and then there was a peice of ketchup package in my sandwich. That is disgusting!! I threw my sandwich out. I come here every morning!! Never had an issue. But this is a healthy and food safety issue. There should be no reason for anything to be in it
The area and food area should be cleaned and wiped regularly. The wrapper was cover in cumbs. Should be wiping and clearing the working space regularly.
Atmosphere: 2
Food: 1
Service: 2
I visited this Tim Hortons today around 6:40 PM and had a bad experience. I had a valid survey coupon, which usually works at any Tim Hortons. But the staff told me it can only be used at the same location where the receipt was given.
The way they explained it was not polite, and it felt dismissive. I hope the staff can improve their customer service and communicate better in the future.
Atmosphere: 1
Service: 1
Coffee rarelyis served hot and againthe employees never seem to have a clue about the items they sell. Funny how when asked, is Tim Horton working today, the employee seemed clueless, and actually went to check the schedule and asked the manager when tim horton worked next. He replied im sorry tim doesnt work here at this location. And continued on with the order. Like, are you kidding me, you dont even know or realise who tim horton is, the very name you work for.im telling you , that was dam priceless.i will never forget it..like WOW. !
Atmosphere: 3
Food: 2
Service: 1
Very organized and efficient friendly staff
Atmosphere: 5
Food: 5
Service: 5
All the staff are good and attentive (sugith& atharva)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Kind and efficient staff and food is always fresh and tasty
Atmosphere: 5
Food: 5
Service: 5
Came to pick up too good to go order. The lady i first talked to was very polite and redirected me to another woman. That woman made me wait 10 minutes while she took other ppls orders. Than she grabbed a box and went in the back. She came out with a box not closed. After she watched me swipe she gave me the open box. There were 2 stale donuts and a stale bran raisin muffin. I'm not using them again on that app. I was very disappointed.
Atmosphere: 1
Food: 1
Service: 1
The bathroom area was awful. The bathroom doesnt look like it has been cleaned in awhile. Wiped down yes cleaned no. Makes me wonder about the food areas. Wiping is not cleaning.
Atmosphere: 2
Food: 4
Service: 5
It was a great experience with Tim Hortons 94 Bridgeport Rd, i got best customer service with polite staff behaviour
The employee @Sakshi handling my order was having great knowledge of items and also she was ready with best suggestions
ππ»ππ»ππ»
Atmosphere: 5
Food: 5
Service: 5
This place needs good ventilation, there is always smoke and smells from the baking oven, i addressed this issue with the staff multiple times, no change was made,for over 2 years
Fast service and friendly staff, i like to sit and study here.
Tables are not always clean
Cuz it is short on staff
Atmosphere: 2
Food: 4
Service: 3
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