Tim Hortons
425 University Ave E, Waterloo
(519) 585-2146
Recent Reviews
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Very rude behavior from the staff toward delivery drivers. I was treated poorly without any reason while picking up an order. This kind of attitude is unacceptable and unprofessional.
Respect should be shown to delivery drivers who help keep the business running.
The manager lakshay at this Tim Hortons is rude and unprofessional. When there was a mistake with my order, instead of fixing it politely, they acted annoyed and dismissive. It also seemed like the staff were stressed around them. Not the kind of experience you'd expect from a place like this.
Too bad experience.
I had a very frustrating experience at your Tim Hortons recently. The manager, Lakshay, was unprofessional and dismissive when I tried to address an issue with my order. Instead of offering help or even a simple apology, Lakshay seemed uninterested and unhelpful, which made the situation even worse.
As a loyal customer, I expect better service and professionalism, especially from management. I hope this feedback helps improve the experience for future customers.
Atmosphere: 1
Food: 4
Service: 1
Worst service ever. Lakshay, the serving associate, was rude and careless with the order. Very disappointing experience at Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
I’ve been a loyal customer of Tim Hortons for a while, but after my recent visit, I’m really disappointed. The service was poor, and the manager, Lakshay, was extremely rude. Instead of resolving the issue, he was dismissive and unprofessional. I’ve always enjoyed the brand, but this experience was upsetting and frustrating.
Atmosphere: 1
Food: 1
Service: 1
Great service and a really nice atmosphere. The staff are polite and make you feel welcome. I love grabbing an Iced Capp or a bagel here it’s always fresh and delicious. Always a pleasant experience whenever I visit
Atmosphere: 5
Food: 5
Service: 5
Stopped by this Tim Hortons and was really impressed! The team was friendly and efficient, getting my order out quickly despite the rush. My coffee tasted great, the food was hot and fresh, and the seating area was spotless and cozy. Easily one of the nicest Tim Hortons I’ve visited!
Atmosphere: 5
Food: 5
Service: 5
Staff is very friendly. I ordered coffee everyday from this location. Highly satisfied
Atmosphere: 5
Food: 5
Service: 5
Quick Service, Staff was customer friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I tried the flatbread pizza from this tim today and it was very disappointing. The taste was strange and not enjoyable, and there were also a lot of flies inside which made the experience unpleasant.
Atmosphere: 1
Food: 1
Service: 4
“I stopped by Tim Hortons and was really impressed with the service. ⭐ Ravinder Singh ⭐ was very polite, quick, and made sure everything was perfect. It’s nice to see such friendly staff.”
Atmosphere: 5
Food: 5
Service: 5
Thanks to the crew who worked overnight here 🙌 The coffee is hot, fresh, and perfectly brewed, even in the middle of the night. The staff is always laid back, amiable, and prompt in their service. One of the greatest places to get a late-night boost, to be honest ☕🔥
Atmosphere: 5
Food: 5
Service: 5
I visited this Tim Hortons at around 3:00 AM and was pleasantly surprised by the excellent service. The staff greeted me warmly and created a very welcoming atmosphere despite the early hour. My coffee was fresh, the donut was delicious, and everything was served quickly. I especially appreciated the friendly and professional way the staff interacted—it really made my early morning visit enjoyable. Highly recommend this location for great service and quality!
Atmosphere: 5
Food: 5
Service: 5
Fast, Clean and efficient
Atmosphere: 5
Food: 5
Service: 5
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