Captain George's Fish & Chips

The fish was very good and crispy and not over battered. Only down point was too many fries in the box with the special 1 piece fish and chips.
Staff was very good. Wi-Fi worked well and easy access.
Paid over $25 for two meals and really I would expect larger fish pieces and less fries for this price point.
Good place in a pinch but could definitely be better.

Atmosphere: 4

Food: 3

Service: 5

Ordered for take out.. halibut and chips x 2
Requested lightly battered fish and lightly done fries.
It was excellent. They did everything perfectly as requested.
So delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halibut and Chips

Possibly the worst cheeseburger that I have ever ever eaten in my life! The meat was greyish and lacked taste....the bun was stale, the tomato slices were blah, the lettuce was very green but also blah, pickles were good however. FOR $13.00 plus,not a good deal....unfortunately I ate it when I got home, or I would have sent it back pronto. Lesson learned...never buy food from this place again!!!

Atmosphere: 2

Food: 1

Service: 2

The service was excellent and the fish and chips superb!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halibut and Chips

We are loyal regulars, but I left on Friday very upset.

My family have been ordering takeout from this location regularly for well over 10 years. My Dad's mother was a fishmonger and he loves fish & chips as it reminds him of her, so my parents get it a few times a month, usually on a Friday.

My Dad usually picks up our order, but he is no longer able to drive as his cancer has spread to his brain. Two weeks ago we learned that the chemo is no longer working and family members from abroad have been making their final visits to say goodbye. My Mum wasn't up to cooking, so she called our order in and I offered to go pick it up so everyone could visit together.

Unfortunately, she mistakenly called the store on King St instead of Dundas (which is actually the same linear street). Her mind is obviously very full of worries for our family & entertaining visitors, it was a silly and forgivable mistake. When I arrived at our usual Dundas shop, the lovely lady behind the counter let me know she didn't recieve the order and asked if we had mixed up the locations.

I relayed the news to my family, and they decided I should just order at Dundas and they'd cancel the King St order. In retrospect, we realized this was also silly as King St had already cooked and packed our order. No sooner had I placed and paid for a new order at Dundas and realized this, and not a minute later asked the lady if I could cancel and get my money back; I would just drive the 20 minutes to King St.

She gave my order slip (which never at any point made it to the cooks) to the manager/owner, who was sitting at a table reading a newspaper, so he could process my refund.

I apologized profusely and thanked him for understanding *before* he spent the next five to ten minutes ranting at me in front of his staff and customers. He tried to argue that the order was already being cooked and that his store would have told us it was the Dundas location, despite me telling him that the order never made it to the cooks, nothing was prepared or packed, nobody had actually called his store, and he wasn't out any money, product, or business by refunding me.

He would not listen to me and spoke over me, so I had to repeat myself multiple times to get my point across. He made me really uncomfortable and I was at the point of tears, and the lady working was looking at me with a kind pity, she seemed understanding. I give her no fault.

It was a small unfortunate error that could have been quickly and easily resolved and I would have been on my way, 40 minutes out of my way, to feed my family in a trying time. Instead this man made me endure his bad attitude publicly.

He would not give me my money back until I told him (multiple times, again) that our family were regular customers and would not be coming back if he didn't refund me. Having worked in food & customer service for many years myself, I am very respectful and am never the type to argue with service workers, but I felt he was being unfair and vindictive over a small mistake.

He finally relented and although I paid with Mastercard he took cash from the till. He would not hand it to me and threw it down on the counter instead. I left and spent the next 40 minutes getting the meal I had set out to get and trying to calm down before getting back to my family.

I understand that none of the staff knew the context of what was going on in my life at that moment, and I realize there was no mistake made on the part of the Dundas location. But I felt I should let you and your customers know that what was a minor inconvenience that could have been easily resolved became a whole upsetting evening because of the store manager/owner and his reaction.

It's sad, we love the food and it's so close to our house. I honestly don't know if we will ever order he

Atmosphere: 1

Food: 5

Service: 1

Great food at an ever better value! Service was incredible, very nice people, and a very homey atmosphere with speedy service! Could not recommend more!

Atmosphere: 5

Food: 5

Service: 5

Amazing service, very kind server. Fast service. Great price. Food is amazing. Would come again if in the area.

Atmosphere: 5

Food: 5

Service: 5

Staff were friendly, food was good, and wait time was reasonable

Atmosphere: 5

Food: 5

Service: 5

This location has good staff, polite and welcoming. The food was great and the prices are reasonable. They do have a few specials for lunch which makes it great value.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halibut and Chips, Gravy

Escaped the traffic on the 401 to enjoy a fine supper with Tilapia and chips. Great meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halibut and Chips

Friendly staff and amazing food. Well priced and ready quickly.

Food: 5

Service: 4

Recommended dishes: Halibut and Chips

Excellent fish & chips! Our go-to when we come out from Scarborough and want to eat before going onwards to a concert at the Regent Oshawa. Many thanks to Crystal & Sarah for the quick service but more so for their generous smiles.

Atmosphere: 5

Food: 5

Service: 5

Great food friendly service and great prices !

The staff at Captain George’s was very polite and courteous and very helpful and providing me with a delicious lunch, thank you.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halibut and Chips

We are regular customers. Love the staff and the food never disappoints. Would not trust fish and chips to anyone else!