Please tech ur employe customer service the attitude the have is absolutely terrible
Atmosphere: 1
Food: 1
Service: 1
Leslie L
Classic ice cream spot.
Atmosphere: 5
Food: 5
Service: 5
Chauhan Niraj
I was visiting at baskin robbins on Thursday evening and I got very good service. I ordered hot brownie sundae and the employee explained everything about sundae. The sundae was amazing. We enjoyed alot there. Also all staff was very helpful and very kindly. I appreciate that.
Atmosphere: 5
Food: 5
Service: 5
dharmik patel
I was visit the baskin robins on Saturday evening and there were employee doing good job. They talked with us very politely and nicely. They gave us very good customer service. We enjoyed the ice cream and atmosphere is also very nice. We will come again too.
Atmosphere: 5
Food: 5
Service: 5
Harsimran Singh
This location has best employees and they are friendly and are always have a smiley faces Very clean and tidy with amazing lighting and seating space available Fast service and best part is quality is amazing
Whoever was working on Thursday, August 1, 2024 are some of the worst employees I have ever seen. They decided to close early and had rude gestures towards me that they were closed and to not enter. They locked the doors 10 minutes before 10pm and I spoke with 3 other customers who were also planning on getting ice cream. Worst baskin robbins i’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Hasnain Bakhtiar
Why are they playing Indian music at this establishment? We're not in India. I understand the staff is Indian, but the music should be for the customers' enjoyment. It feels very unwelcoming.
Atmosphere: 1
Food: 2
Service: 2
Tom Tong
Just visited this store today with my families consisting of 10 people (consisting of toddlers and Seniors) and had the worst customer services I’ve experienced. The first 5-10 minutes we asked for about 5-6 samples so that we can confirm our orders of 8. The associates that helped us were very rude and impatient often asking if we can order yet while we were on our 3rd sample asked. With so many options and so many members to order for it isn’t that easy. At once point she rudely asked CAN we order yet but we ignored her and asked for another 2-3 samples making a total of 6 samples asked. When we finally made our orders of 7 ( 15 minutes later) even though my family members and I spoke among ourselves that we should order 8. We got charged 8 orders instead of 7 by the serving associate. When asking for a refund for the overcharged the associate that served said it was our fault that SHE charged us 8 orders because she overheard our conversation? This makes ZERO sense, why would you charge us based on what you overheard your customer’s conversation and not what you actually provided the customer? How is it the customer’s fault if the server entered the charge based on what he/she heard (ears drop) instead of what the ACTUAL order? She did ended up refunding the overcharge amount but as she was processing the refund she kept “sighing” and rudely mumble something in her native language. To the store owner please review your cameras if you needed proof of the incident. This will be our last time visiting this location.
Atmosphere: 5
Food: 5
Service: 1
Vatsal Mehta
Ice cream was good but server was very rude. If customer does not know he will ask for something or he would like more stuff. For that server doesn’t have to give any rude answer. You guys are for selling an ice cream so be patient and polite with customer otherwise they will not come back to your store. You guys are decreasing brand value. I hope this will give you a good lesson. Don’t take offensive but learn from it.
Atmosphere: 1
Food: 5
Service: 1
Taj Agrawal
I visited the store a while ago, the customer service is exceptionally good, the staff that attended me was very sweet, kind and considerate. I think her name was Satya but i am not sure about it. And they do a fantastic job in keeping the place clean ?
I came on 3rd May 2024 associates serving were very rude . I ordered the ice cream 3 times and still they couldn’t take it . And this is not just once but many times .
Atmosphere: 1
Food: 5
Service: 1
Jess L
This location discontinued kiddie sized scoops which is quite inconvenient for parents with young kids. Will be going to the next closest location from now on.
Max Power
Got a 6" round(feeds 6) for the price of a 1/2 slab(feeds16)... :-/ told them it's wrong, apparently I'm wrongSo, I might have been “wrong” its cause of the online pricing, I might have had wrong locations… but fyi, search several locations, because prices vary store to store
Savyanshi Sharma
Awesome place to have a good time with a mesmerising outlet and great customer service.
Parking: 3737 Major Mackenzie drive, Vaughan
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry Fresh Pack, Gold Medal Ribbon Pre-Pack, Ice Cream Cake, Jamocha Almond Fudge Fresh Pack, Gold Medal Ribbon Fresh Pack, Rainbow Sherbet Fresh Pack, Fudge Top Cake, Chocolate Fresh Pack, Pizza Oreo Cookies 'N Cream, Cookies and Cream Fresh Pack, Cookies and Cream Pre-Pack, Pralines and Cream Fresh Pack, World Class Chocolate Fresh Pack, Rum Raisin Fresh Pack, Cotton Candy Fresh Pack, Pizza Peanut Butter 'N Chocolate, Pizza Chocolate Chip Cookie Dough, Chocolate Mousse Royale Pre-Pack, Cotton Candy Pre-Pack, Chocolate Chip Cookie Dough Fresh Pack
Ahsan Irfan
Ice cream was not good. I guess their freezer was not working and a lot of the flavours melted and then they refroze it, so the ice cream had freezer burn.
Please tech ur employe customer service the attitude the have is absolutely terrible
Atmosphere: 1
Food: 1
Service: 1
Classic ice cream spot.
Atmosphere: 5
Food: 5
Service: 5
I was visiting at baskin robbins on Thursday evening and I got very good service. I ordered hot brownie sundae and the employee explained everything about sundae. The sundae was amazing. We enjoyed alot there. Also all staff was very helpful and very kindly. I appreciate that.
Atmosphere: 5
Food: 5
Service: 5
I was visit the baskin robins on Saturday evening and there were employee doing good job. They talked with us very politely and nicely. They gave us very good customer service. We enjoyed the ice cream and atmosphere is also very nice. We will come again too.
Atmosphere: 5
Food: 5
Service: 5
This location has best employees and they are friendly and are always have a smiley faces
Very clean and tidy with amazing lighting and seating space available
Fast service and best part is quality is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cake, Rum Raisin Fresh Pack, Pizza Chocolate Chip Cookie Dough
Whoever was working on Thursday, August 1, 2024 are some of the worst employees I have ever seen. They decided to close early and had rude gestures towards me that they were closed and to not enter. They locked the doors 10 minutes before 10pm and I spoke with 3 other customers who were also planning on getting ice cream. Worst baskin robbins i’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Why are they playing Indian music at this establishment? We're not in India. I understand the staff is Indian, but the music should be for the customers' enjoyment. It feels very unwelcoming.
Atmosphere: 1
Food: 2
Service: 2
Just visited this store today with my families consisting of 10 people (consisting of toddlers and Seniors) and had the worst customer services I’ve experienced. The first 5-10 minutes we asked for about 5-6 samples so that we can confirm our orders of 8. The associates that helped us were very rude and impatient often asking if we can order yet while we were on our 3rd sample asked. With so many options and so many members to order for it isn’t that easy. At once point she rudely asked CAN we order yet but we ignored her and asked for another 2-3 samples making a total of 6 samples asked. When we finally made our orders of 7 ( 15 minutes later) even though my family members and I spoke among ourselves that we should order 8. We got charged 8 orders instead of 7 by the serving associate. When asking for a refund for the overcharged the associate that served said it was our fault that SHE charged us 8 orders because she overheard our conversation? This makes ZERO sense, why would you charge us based on what you overheard your customer’s conversation and not what you actually provided the customer? How is it the customer’s fault if the server entered the charge based on what he/she heard (ears drop) instead of what the ACTUAL order? She did ended up refunding the overcharge amount but as she was processing the refund she kept “sighing” and rudely mumble something in her native language. To the store owner please review your cameras if you needed proof of the incident. This will be our last time visiting this location.
Atmosphere: 5
Food: 5
Service: 1
Ice cream was good but server was very rude. If customer does not know he will ask for something or he would like more stuff. For that server doesn’t have to give any rude answer. You guys are for selling an ice cream so be patient and polite with customer otherwise they will not come back to your store. You guys are decreasing brand value. I hope this will give you a good lesson. Don’t take offensive but learn from it.
Atmosphere: 1
Food: 5
Service: 1
I visited the store a while ago, the customer service is exceptionally good, the staff that attended me was very sweet, kind and considerate. I think her name was Satya but i am not sure about it. And they do a fantastic job in keeping the place clean ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Pre-Pack
Restaurantji Recommends
I came on 3rd May 2024 associates serving were very rude . I ordered the ice cream 3 times and still they couldn’t take it . And this is not just once but many times .
Atmosphere: 1
Food: 5
Service: 1
This location discontinued kiddie sized scoops which is quite inconvenient for parents with young kids. Will be going to the next closest location from now on.
Got a 6" round(feeds 6) for the price of a 1/2 slab(feeds16)... :-/ told them it's wrong, apparently I'm wrongSo, I might have been “wrong” its cause of the online pricing, I might have had wrong locations… but fyi, search several locations, because prices vary store to store
Awesome place to have a good time with a mesmerising outlet and great customer service.
Parking: 3737 Major Mackenzie drive, Vaughan
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry Fresh Pack, Gold Medal Ribbon Pre-Pack, Ice Cream Cake, Jamocha Almond Fudge Fresh Pack, Gold Medal Ribbon Fresh Pack, Rainbow Sherbet Fresh Pack, Fudge Top Cake, Chocolate Fresh Pack, Pizza Oreo Cookies 'N Cream, Cookies and Cream Fresh Pack, Cookies and Cream Pre-Pack, Pralines and Cream Fresh Pack, World Class Chocolate Fresh Pack, Rum Raisin Fresh Pack, Cotton Candy Fresh Pack, Pizza Peanut Butter 'N Chocolate, Pizza Chocolate Chip Cookie Dough, Chocolate Mousse Royale Pre-Pack, Cotton Candy Pre-Pack, Chocolate Chip Cookie Dough Fresh Pack
Ice cream was not good. I guess their freezer was not working and a lot of the flavours melted and then they refroze it, so the ice cream had freezer burn.
Atmosphere: 1
Food: 1
Service: 1
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