I’ve visited many other Baskin-Robbins locations, and their staff have always been friendly and welcoming. Unfortunately, this location was completely different. The employee here — whose name, according to his co-worker, is Fil — was extremely rude.
For nearly $7, the scoop I received was the smallest I’ve ever seen. When I asked if this was the usual serving size, he just mumbled something instead of giving me a proper answer. He did add a little more, but as you can see in the picture, this is still what I ended up with for one scoop.
Afterward, I checked the reviews for this location and found multiple complaints about the same staff member’s rude behaviour. Baskin-Robbins ice cream is great, but this kind of service really leaves a bad taste in your mouth. I’ve also attached a few screenshots of the other reviews I found.
Stefi S
Delicious as always! Tried their new flavour of the month and it was great. The location is clean and the staff is always wonderful.
Harpreet
Great flavours and the customer service was good too!
Nicole Angelucci
The nondairy cookies and cream is FIRE! It actually tastes like ice cream. I hope in future there will be more nondairy flavours like this.
Dhillon Singh
The Ultimate Take Home Sundae huge disappointment at this location. Buy from Vaughan Mills Mall location.
FORC3S FORC3S
Friendly staff and great ice cream cake!
C
tried the new beach day ice cream and it is literally delicious, would def get it again!
M. Umar
The customer service at this location needs significant improvement. Employees often appear rushed, impatient, and at times impolite. It would be beneficial for management to provide proper training and guidance before assigning staff to frontline roles.
Tony M
Same great ice cream but super expensive. Almost $7 after taxes for 2 small scoops. 2025 and two scoops and a med. Milkshake is $20
I’m really disappointed with my recent visit to Baskin Robbins. The person who served us seemed uninterested, which set a bad tone for the experience. The warm brownie sundae, which my friend and I always order when we visit, was not as expected. The brownie wasn’t warm at all, the ice cream was too frozen, and we could taste the stale almonds and mango ice cream. It just wasn’t the quality we’ve come to enjoy. Definitely a letdown this time.
Mike S
Scoop size is good.
Charlie Termini
I bought my daughters birthday cake here. The cookies and cream ice cream cake tasted very good and well decorated, but when we cut it open, it was full of air bubbles. Each slice had big bubbles in it which made it difficult to cut and present nicely. Normally I'd overlook some defects like this, but the cake was $75 dollars! I expect a little more attention to detail and pride on their work for that price!
Atmosphere: 4
Food: 2
Service: 2
Amy Kim
Waffle is so good not too sweet and service is perfect.
Worst experience ever at Baskin-Robbins.
I’ve visited many other Baskin-Robbins locations, and their staff have always been friendly and welcoming. Unfortunately, this location was completely different. The employee here — whose name, according to his co-worker, is Fil — was extremely rude.
For nearly $7, the scoop I received was the smallest I’ve ever seen. When I asked if this was the usual serving size, he just mumbled something instead of giving me a proper answer. He did add a little more, but as you can see in the picture, this is still what I ended up with for one scoop.
Afterward, I checked the reviews for this location and found multiple complaints about the same staff member’s rude behaviour. Baskin-Robbins ice cream is great, but this kind of service really leaves a bad taste in your mouth. I’ve also attached a few screenshots of the other reviews I found.
Delicious as always! Tried their new flavour of the month and it was great. The location is clean and the staff is always wonderful.
Great flavours and the customer service was good too!
The nondairy cookies and cream is FIRE! It actually tastes like ice cream. I hope in future there will be more nondairy flavours like this.
The Ultimate Take Home Sundae huge disappointment at this location. Buy from Vaughan Mills Mall location.
Friendly staff and great ice cream cake!
tried the new beach day ice cream and it is literally delicious, would def get it again!
The customer service at this location needs significant improvement. Employees often appear rushed, impatient, and at times impolite. It would be beneficial for management to provide proper training and guidance before assigning staff to frontline roles.
Same great ice cream but super expensive. Almost $7 after taxes for 2 small scoops. 2025 and two scoops and a med. Milkshake is $20
great and friendly service
Restaurantji Recommends
I’m really disappointed with my recent visit to Baskin Robbins. The person who served us seemed uninterested, which set a bad tone for the experience. The warm brownie sundae, which my friend and I always order when we visit, was not as expected. The brownie wasn’t warm at all, the ice cream was too frozen, and we could taste the stale almonds and mango ice cream. It just wasn’t the quality we’ve come to enjoy. Definitely a letdown this time.
Scoop size is good.
I bought my daughters birthday cake here. The cookies and cream ice cream cake tasted very good and well decorated, but when we cut it open, it was full of air bubbles. Each slice had big bubbles in it which made it difficult to cut and present nicely. Normally I'd overlook some defects like this, but the cake was $75 dollars! I expect a little more attention to detail and pride on their work for that price!
Atmosphere: 4
Food: 2
Service: 2
Waffle is so good not too sweet
and service is perfect.
Atmosphere: 5
Food: 5
Service: 5
Nice place, friendly staff
Atmosphere: 5
Food: 5
Service: 5
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